Diego G. Email and Phone Number

-Served as Product Manager for the iGrafx Business Transformation platform, overseeing over 400 people and their documented processes-Enforced and developed Process Modeling standards and Process Architecture to properly identify current state processes as well as gaps or opportunities-Facilitated solutions engineering meetings with key stakeholders to provide subject-matter expertise and achieve desired technical outcomes

-Supported enterprise process improvement project which identified Financial Benefits (Cost Avoidance) of $3.5M annually-Increased the proper execution and compliance of Single Case Agreements by 35%-Conducted metric reporting emphasizing on process execution and performance-Implemented and maintained project plans for long and short-term results

-Designed a Financial Benefits calculator to gauge the ROI of current initiatives and future intakes-Assist in Implementation of process improvement methods in order to maximize return on investment and financial benefits-Develop numerous ad-hoc reports to conduct data analysis and validation-Conduct metric reporting emphasizing on process execution and performance-Present new financial and procedural findings through interactive meetings-Improve overall departmental understanding with the creation of a Job Aid