Diego Araujo Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

Remote

- Payment Process structuring and analysis.- Collection, organization, analysis, sharing and monitoring of KPI's.- Extraction and maintenance of databases via RPA (SQL/Python).- Data translation for business insights using the Storytelling method.- Development and maintenance of Dashboards monitoring Business Performance Indicators. (Data Studio)- Descriptive and exploratory analyzes to verify the platform's procedures and rules.- Data collection for anti-fraud process.

Remote

São Paulo E Região, Brasil

Quality Monitoring and Audits for the Anti-Fraud area.Collection, organization, analysis, sharing and monitoring of quality and operation KPI's.Database extraction and maintenance via SQL.Development of Dashboards for KPI's operation. (Data Studio)Quantitative and qualitative analysis of the operation's KPIs.Development of interface projects with other areas via agile methodology. (Scrum)

São Paulo E Região, Brasil

Monitoring of interactions carried out with a focus on mapping, identification of critical tasks and standardization of processes: Conduct treatment of non-conformities, disseminating the culture of root cause analysis and problem solving methodology.Development and monitoring of continuous improvement and quality projects: Conduct process audits through meetings.Analysis of satisfaction survey results and improvement plans (feedback1-1eworkaround).Mapping of quality, productivity and feedback indicators through management reports for the operational and client areas.Support the training area through the quality test of new employees.

São Paulo E Região, Brasil

Relationship in post-sales, in order to mitigate possible problems for the company, focusing on customer satisfaction and experience. - Responsible for developing and applying empathy training for employees. - Creation of control and optimization of the team's results process. - Mapping and control of recurring cases and definition of strategic actions along with the reduction of impacts on the customer experience. - Elected by the representative cell for matters relating to installations. - Featured prize of the month 3 times.

São Paulo E Região, Brasil

Analysis and research of market and competition, correlation of sales and market data.Mapping of sales by product of competitors and comparison with internal sales in order to signal opportunities, through management reports for the commercial areas and the board.

São Paulo E Região, Brasil

Relationship with external client, presentation of results through performance indicators.Support in the development of digital marketing campaigns for clients, with a focus on maximizing results.LEGO award for highlight in the first quarter.

São Paulo E Região, Brasil

Monitoring of market performance and control of results through the analysis of the KPIs established for the plan, incremental and residual volume and impacts in general.Elaboration of the execution plan of the projects without joint with the regional teams, aligning the details of the initiatives: mechanical period, investments, dimensioning of materials, the target base of POSs and the KPIs for measuring the post-action results.Budget planning for investments in the POS.

São Paulo E Região, Brasil

Positions and salaries, control and request for benefits (VA, VT and VR) via the internal system.Admission and dismissal procedures.Legal assistance in the survey and organization of documents for inspection.Preparation of reports of benefits by cost center for the accounting area.

Statistics Bachelor Degree

Bachelor In Business Administration