Diego Cavalcanti Email & Phone Number

United States

Android International team QA

Spain

- Assess online search results to enhance their quality- Analyze and rate content relevance to search terms, while also reviewing language for grammar, tone, and cultural appropriateness. Contribution to improving a major search engine's quality by evaluating web content using your PC and smartphone.

Barcelona, Catalonia, Spain

• SEQURA is a Fintech SaaS company, and I support the Portuguese market, helping customers via email and phone.
• Reach out to customers who are facing issues managing their instalments or who are in debt with us, finding the best solutions for both parties and finding new dates to make it possible to close the instalments/debts.
• Manage refunded orders while leasing with different affiliated shops, acting as the point of contact with customers and businesses.

Barcelona, Catalonia, Spain

After finishing my work leave, I returned to CCC and performed the same role and tasks.

Barcelona, Catalonia, Spain

• I have always been a curious person and pursuing to learn and have a better understanding of software testing and management. I took a work leave (excedencia) for a year and started working for Kigo, a Vacation Rental.
• Answered customer queries related to technical issues in the platform via email and phone, keeping outstanding communication skills. Provided onboarding to new customers, guiding them through the platform and.
• Performed manual testing on new products, and when modifications occurred, I acted as QA. Reported errors via CRM and updated systems to guarantee QA.
• Worked on Bug identification via Log diagnosis, learning on the go how to interpret each and escalating when needed.

Barcelona Y Alrededores, España

I supported the content review team in reviewing the different types of content on social media identifying fake profiles and hate speech. I handled at least four hundred cases, reaching higher numbers depending on the type and length of content. Due to my ability to manage pressure and work in a busy environment, I constantly kept my KPIs at the highest.

Barcelona Y Alrededores, España

• I worked for Dyson, supporting the Iberia market and simultaneously supporting customers in English, Spanish, and Portuguese.
• Handled customer queries via email, phone, and chat, supporting technical issues, developing my analytical skills, and becoming an adaptable professional.
• Managed product sales while attending to customers’ requests and created leads to send to the sales team. Responsible for coordinating different technical incidents, ensuring they were directed to the designated.

Barcelona Y Alrededores, España

• I started in a contract as a Portuguese Copywriter, supporting advertisers in improving their websites to enhance user experience. Due to my significant attention to detail, time management, creativity and analytical.
• Responsible for reviewing content before publishing, ensuring translations were precise. I improved the ad translation quality, making them more appealing. I also revised old content to compare quality and, if.
• Handled customer queries via emailing CRM Jira and answered questions from the website community. Worked on prospecting new clients and vendors, maintaining empathy, and using the best marketing tools.
• Learned how to effectively multitask between content creation, sales prospection and quality assurance.

Qa Engineer, Computer/Information Technology Administration And Management

Master'S Degree, Master In Digital Marketing And E-Commerce

Bachelor'S Degree, Bachelor’S Degree In Linguistics With A Dual Major In English And Portuguese

Higher National Diploma, Business Administration Higher Diploma