Diego Cesar Email & Phone Number

Ireland

- Build and maintain fraud detection dashboards;- Develop a risk strategy for the account takeover fraud vector;- Act as the global point of contact for account takeover fraud trends;- Investigate, detect, and mitigate fraud trends using SQL;- Write and publish trend reports to external vendors;- Generate reports on platform risks and threats using on and off-platform data,including OSINT and vendor data;- Serve as the primary subject matter expert for senior leadership;- Use inductive reasoning to connect disparate data;- Collaborate with operational leads to support cross-functional groups indeveloping and enhancing internal policies and tools, such as increasingautomation, updating policies, and fixing product loopholes- Escalate vulnerabilities to the Product team;- Make decisions on how to proceed in cases or trends that are ambiguous orcomplex;- Provide guidance and direction to team members based on establishedprecedents and practices- Work independently and proactively to resolve issues;- Communicate information effectively and simplify complex conceptsfor others; coordinate information to ensure ongoing process or programexecution.

Ireland

Ireland

County Dublin, Ireland

Dublin, Leinster, Ireland

- Provided mentoring and side-by-side sessions to new starters in order toimprove their process of learning;- Liaised directly with the Group’s players via multiple communicationchannels to assist with Poker, Casino and Sportsbook queries, providing fast,accurate and thorough responses using the Group's templates and throughpersonalized replies;- Managed players' accounts and dealt with confidential information(passwords, cash transfers, account privileges, deposits and withdrawals);- Provided general troubleshooting for deposits , withdrawals as well as addresspayments related inquiries;- Validated and verified customer`s related documentation to comply with theGroup’s licensing requirements;- Handled sensitive situations, such as Security issues and Suicide Threats;- Actively contributed to identifying initiatives, system improvements, andinternal processes improvements;- Provided general account management assistance to customers on behalf ofthe Group.- Handled and troubleshooted player issues within training scope and followed theGroup’s templates and escalate those issues outside of training scope;- Informed players about current Poker, Casino and Sportsbook promotions asinstructed by the Group using pre-approved promotional material;- Provided accurate and timely escalation of issues impacting the Group’splayer’s experience to assist in improving the end user experience;- Stayed fully up-to-date with all the Group’s Guidelines, Policies and Procedures;

São Paulo Area, Brazil

- Conducted assessments to define and analyze possible risks;- Audited processes and procedures- Reviewed documentation sent by customers in order to prevent fraud;- Reported risk information and findings to the immediate supervisor in a timelymanner- Managed large amounts of inbound and outbound calls in a timely manner;- Followed communication “scripts” when handling different topics;- Identified customers’ needs, clarified information, researched every issue andprovided solutions and/or alternatives;- Seized opportunities to upsell products;- Built sustainable relationships and engaged customers by taking the extramile;- Met personal/team qualitative and quantitative targets;

São Paulo Area, Brazil

- Input the details of payment requisitions onto the finance system, scannedand stored the documents- Ensured that all payments made were properly authorized and correctlycosted. Made any necessary correcting entries on the financial ledger;Page 3 of 4- Managed the entire process of payments;- Managed contracts, calculated taxes and applied exchange rates;- Provided in assistance and carried out the activities related to theadministrative area and its subareas- Issued fiscal documents and receipts;- Conferred documentation issuing a payment to ensure they were within theprocedures and standards of the company;- Answered to cases opened by internal customers;

Master Of Business Administration - Mba, Data Science And Analytics

Diploma In Data Analytics For Business

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management