Diego De Leon Email & Phone Number

Guatemala

I am responsible for ensuring the safety and security of all visitors to the company’s properties. My role includes verifying each visitor—whether potential buyers, inspectors, appraisers, or individuals with inquiries. Each case undergoes thorough verification to prevent issues related to unauthorized rentals and to ensure a safe environment. Additionally, I provide basic support to clients, answering questions regarding property details, the buying process, and general company information. All of my responsibilities are managed remotely, ensuring clients receive guidance and security efficiently and professionally.

Guatemala

Design and develop curriculum materials that align with educational standards, ensuring a comprehensive and enriching English language program.Effective Classroom Management:Create a positive and inclusive classroom atmosphere that encourages student participation, collaboration, and a passion for learning.Individualized Instruction:Tailor lessons to accommodate diverse learning styles, providing personalized support to students to strengthen their language proficiency.Assessment and Feedback:Implement a variety of assessment tools to gauge student progress and provide constructive feedback to support continuous improvement.Cultural Appreciation:Integrate cultural elements into lessons to promote a global perspective, fostering an appreciation for diversity and language in context.

Passionate and results-driven personal trainer with a holistic approach to fitness, offering both online and in-person sessions. Specialized in tailoring workouts to individual needs, I focus on achieving sustainable transformations. As a certified nutrition assessor, I provide comprehensive dietary guidance to complement your fitness journey, ensuring a well-rounded and personalized approach to health and wellness.

Guatemala City, Guatemala, Guatemala

Automated manual processes creating a chat bot resulting in a 58% reduction in turnaround time for customer sales trough the clients app.•Created and developed a predictive model for forecasting demand which enabled the team to better plan resources and optimize operations.•Collaborated with stakeholders to identify and resolve operational & margin leakage issues, resulting in improved customer growth.•Conducted A/B tests to compare the performance of different versions of the chat bots and Whats App business integration.

United States

•Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience.•Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales.•Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales.•Analyzed sales data to identify trends and customer preferences, resulting in improved sales performance.

Guatemala

• Analyzed customer financial data to evaluate ability to pay and determine payment terms.• Maintained accurate records of customer interactions and payment arrangements in accordance with company policy.• Led daily stand-up meetings to ensure tasks were completed on time and communicated changes to stakeholders• Negotiated payment plans with customers, resulting in a 23% increase in rate of successful payments.

Guatemala

As a Customer Specialist at Telus, you play a pivotal role in delivering an exceptional customer experience. You will be the face and voice of Telus, interacting with customers to understand their needs, resolve issues, and ensure satisfaction. This position requires a customer-centric mindset, strong communication skills, and the ability to thrive in a dynamic and fast-paced environment.

Guatemala

• Developed and implemented strategies for handling international shipping, customs and logistics.• Coordinated and managed team travel arrangements, scheduling and logistics.• Assisted with the processing of over 8 containers entering the country on a weekly basis , ensuring all legal and customer procedures were followed and accomplished. • Developed and implemented a new logistics communication strategy that improved customer visibility and as a consequence improved delivery times by 18%.

Guatemala

• Led a team of sales representatives to exceed sales targets by 5%, resulting in increased profits for the company.• Recruited, trained, and developed a team of 14 sales representatives, resulting in an increase in sales performance.• Developed a lead generation program that delivered a consistent flow of qualified leads to the sales team.