Diego Gonzalez Email and Phone Number

Warehouse Operations Manager for Hopsy, a startup craft beer delivery company based in Richmond, CA; managed a team of 20 part-time associates for Hopsy’s New York City warehouse.- Utilized KPIs to oversee order fulfillment; set benchmarks for part-time employees based on past performance.- Executed cost management strategies to ensure operational efficiency. Analyzed statistical data to successfully manage supply inventory.- Analyzed statistical data to successfully manage supply inventory.- Managed sales inventory and forecast models.

Operations Manager for Doorman, a startup technology company specializing in logistics and last-mile package delivery based in San Francisco, CA; managed a team of 60 part-time drivers and depot staff members for Doorman’s New York City depot.- Optimized delivery routes for drivers daily, based on a combination of geographic knowledge, assessment of driver performance, and customer needs.- Interviewed potential candidates for driver and depot staff roles; worked with recruitment department daily to discuss and refine staffing needs.- Worked with customer service department daily to resolve various outstanding issues.- Assisted in the development of iOS and Android applications used by drivers and depot staff.

Built and managed an eCommerce store that offered a variety of electronics, as well as vintage sports memorabilia, while jointly operating on both Amazon and eBay platforms.- Achieved Top-Rated Seller status with monthly sales of $5K; shipped an average of 50 packages a week using USPS, UPS, and FedEx both domestically and internationally.- Communicated with customers on an on-going basis to address concerns and resolve disputes.- Conducted product research based on trends in local and global demand.- Hired, trained, and supervised four part-time assistants to maintain daily operations.