Diego Legrain Email & Phone Number

Bruxelles, Région De Bruxelles-Capitale, Belgique

1st and 2nd lines of Support

Région De Bruxelles-Capitale, Belgique

Belgique

Digital start-up & agile environmentFocus on clients’ needs & client experienceParticipate in the company development, marketing & sales strategiesClients acquisition, satisfaction, education and upsellProcesses development, improvements and implementationsDocument knowledge et processesRecruitment and coaching

Act as a point of contact and escalation for the team towards clients and internal stakeholdersIn charge of more demanding clientsTeam organizationCoaching role, act as an example for my colleaguesControl procedures are followed by the teamMitigate any risks associated with the release of payments, distribution of confidential information and with the team daily work in generalApproval/release of collateral payments and Free of payment securities trades to the markets+Collateralization of clients’ exposures on Derivatives OTC trades:Contact with clients, counterparties and external custodians.Ensure valid valuations are received on a daily basis to allow correct exposures calculationsIssue margin calls to client's counterparties and respond to counterparties margin callsBook collateral movements, ensure timely settlement of collateral transactionsHandle daily disputes, clients’ and counterparties' queriesReconciliation and payments of interestsReconciliation and payments of couponsReporting of Collateral positions, disputes and collateral trades to clients and counterpartiesDerivatives portfolio reconciliation versus counterparties and RepositariesReconciliation of cash and asset breaksSupport the creation of new processes requested by the clientPayments of fees linked to Cleared OTC valuations agreementsCall-backs on new sets of Securities Settlements Instructions

Région De Bruxelles, Belgique

Single Point of Contact for dedicated clients:Handle daily queriesOrganize client relationship meetingsBuild trust with clients & internal stakeholdersTime & priorities managementStress-resistent Detail-orientedCollateralization of clients’ exposures on Derivatives OTC trades:Ensure valid valuations are received on a daily basis to allow correct exposures calculationsIssue margin calls to client's counterparties and respond to counterparties margin callsBook collateral movements, ensure timely settlement of collateral transactionsHandle daily disputes, clients’ and counterparties' queriesReconciliation and payments of interestsReconciliation and payments of couponsReporting of Collateral positions, disputes and collateral trades to clients and counterpartiesDerivatives portfolio reconciliation versus counterparties and RepositariesReconciliation of cash and asset breaksSupport the creation of new processes requested by the clientPayments of fees linked to Cleared OTC valuations agreementsCall-backs on new sets of Securities Settlements Instructions

Région De Bruxelles, Belgique

Provide day-to-day operational support to Custody Clients, ensuring their requirements are met professionally and expedientlyDevelop and improve the relationships with the client base, including taking proactive ownership of all operational issuesParticipate to regular service reviews with the clients, following up on day-to-day action pointsMonitoring of internal risk management controls including failed transactions and overdrawn balancesProvide appropriate client communication until resolution of queries and management reportingInterface with other internal departments, including the Operation teams, Treasury, Securities Lending, Income, Tax, Corporate Actions to ensure timely resolution of cross-departmental issues.

- Team Organization:Assist team-leader in the daily management of the team; serve as a reference point and good example for the team and other departments; motivate team and contribute to team spirit; train and coach mid-office agents; participate in performance evaluation of mid-office agents. - Daily Positioning and Funding Operations:Ensure the daily achievement of all Liquidity Support tasks: i.e. timely and accurate cash positioning, timely funding of local markets. React quickly on new issues and ensure proper and timely escalation; work very closely with traders and Back Office in case of critical situation; control quality of more junior colleagues work. Ensure adequate, timely and complete performance of daily clients credit monitoring tasks. - Problem Solving & Balance Reconciliation:Handle in a completely and timely manner all queries related to the team tasks; ensure clear and professional communication between Liquidity, Front and Back-Office or any other internal or external party; provide feedback to management; review balances explanations provided by the Liquidity agents and ensure distribution to management and senior management. - Reporting, Procedures & Services:Produce daily and weekly reports to management and senior management; write and question day to day operating procedures and efficiency. When delegated by the team-leader, handle higher-level tasks/queries/reporting, prepare team-meetings, collect topics of discussions (problems, procedural changes, services, …).- Consultation role: Provide appropriate advice and counsel to external and internal customers within own area of expertise.

Short-term Investment Funds Services (STIF):Placing trades before fund companies deadlinesInstructing paymentsUpdating system with fund companies daily ratesReconciliation between book and fund companies balances/interests and feesMonitoring payments and receipts of fundsAlign procedures between several locationsTraining of newcomersConsulting role on systems and operational capacitiesProblem solving - point of contact for any internal or external queriesImproving processes, implementing new reconciliations methodsSub-custodians account cash management:Calculating, reconciling and explaining sub-custodians accounts balancesInitiating funding payments

- Gestion de projets de traduction- Gestion des outils de traduction et des bases de données de terminologie

Région De Bruxelles, Belgique

Stage en entreprise:TraductionTerminologieSupport techniqueTâches administratives

Project Manager

Master, Traduction Anglais/Espagnol, Terminologie Et Société De L'Information

Education record