Diego Leong Email and Phone Number

My role is to create a continuous improvement culture inside our company and in our team members personal life, create more leaders, guide team leaders into solutions, find new business opportunities and maintain the business developing.

During this role, I was required to improve the existing business processes into a more organized and focused teams. Every team member had cross departmental tasks and responsibilities were many times accountability was confused. The mission was to identify the departments that needed to be created and which tasks each department were accountable for. Many obstacles were found due to the fact the company had more than 20 years with job descriptions created as tasks were needed to be completed basis and the existing working culture was resistant to change. As the planned was coming through and team members started to notice improvements, the resistance started to disappear. Today, team leaders are pushing forward the new continuous improvement culture.

Taino Express is a courier (shipping service) that transport orders from Miami, FL to the Dominican Republic, improving the mailing system of the country. I currently own and manage the Charles de Gaulle location of the parent company. Our location receives the packages delivered to the parent company and the customers receives the packages via delivery or pick up.

The assigned project was to introduce and implement a software called Tableau to the company users. Tableau generates easy and simple to understand Business Intelligence and Big Data. Alongside the Tableau project, we needed to seek for new software applications that could help users maximize efficiency at their tasks.

During this role, I was required to work on different projects from multiple departments to seek cost and time efficiency based on the factory director's priorities. One of the main projects was to assist a team to plan how to add to the production line a molding machine to create the chocolate bars to the existing chocolate truffle molding machine.

The project for this internship was to update the SOP (Standard Operations Procedures) in the New Balance's Distribution Center. I was able to learn how the distribution center worked and suggest improvements to the actual processes using techniques such as Lean and Six Sigma. The SOP needed to be descriptive, simple and easy to understand to associates that English was not their first language.