Diego A. Castellanos, Mba Email & Phone Number

Served as implementation engineer focused on DocStar ECM software: accounts payable automation, sales order automation, HR automation, workflow business processes, and document repositories. Worked with project managers to install, configure, and ensure proper operation and orientation of automated solutions. Conducted solution discovery sessions to understand client business and needs and to identify solutions. Developed comprehensive documentation for solution, installation, and configurations using LDAP, RegEx, Web Service Datalinks, and Integrations.

Greater New Orleans Region

Primary client contact, accountable for successful project execution. Assignments involve evaluating current business processes and optimization opportunities. In addition to solution design, I was responsible for product configuration, test strategies and customer training. Readsoft was rebranded Kofax in early 2017.

Greater New Orleans Region

• Analyzed, diagnosed and solved over 1000 support cases from a diverse client base by leveraging strengths in coding, debugging and integration testing. • Worked with the SAP 3rd line labs to expedite the resolution of core code problems.• Developed superior levels of customer satisfaction by communicating in a professional, consistent and welcoming manner, and by actively participating in the user conference events.• Superuser for the Service Cloud implementation in North and South America.• Translated proprietary add-on component screens and menus to Spanish.

Mba, Finance

• MBA Excellence Award. • Graduate Assistant, Executive Education Department. New Orleans, LA. • Finance Internship, Entergy Credit &.

Bs, Economics

Bs, Business Administration; Finance