Diego Nobrega Email & Phone Number

São Paulo, São Paulo, Brasil

Responsible for maintain, support the Cisco Voice solutions in the Amercias region, implement new components and/or architectures. Prepare and deploy services and solutions based on AWS portfolio in order to achieve the company objectives related to the cloud strategy. Key projects and activities: » Design and implement the centralization of Cisco Voice solutions in the Latam region » Support the demands, and challenges related to the pandemic situation » Implementation of cloud-based solutions based on AWS offering

São Paulo, São Paulo, Brasil

Responsible for architect and support the deployment of Unified Communications tools and services to the LafargeHolcim group. Key projects and activities: » Design the consolidation of both (Lafarge and Holcim) legacy UC environment in North America » Architect and Support the merge of both legacy companies (Lafarge and Holcim) video conference solutions; » Provide a brand new global Video Conference solution; » Provide a migration and transition plan for the Global Video Conference Solution;

Brazil

Responsible for planning, implementing, and operating Unified Communications projects in LATAM Region. Key projects and activities: » MCU implementation, » LAN and IP Telephony implementation in Miami/USA (Holcim Technologies Office), » Implemented video conference solution (VCS-C and VCS-E) for Holcim Ecuador, » Supported the UC migration at Holcim Costa Rica, » Supported the UC migration at Holcim Mexico, » Implemented Cisco Webex Meeting Server and Cisco Unity Connection at Holcim Mexico, » Designed and planned IPT solution migration at Holcim Chile;

Mainly focused on Cisco Unified Communications. Also working with Routing, LAN switching, Wireless and Cisco WAAS projects. Key projects and activities: » Implemented LAN switching, IPT, Contact Center Express and video solution at Michael Page International (Recruitment) in Brazil, Chile, Mexico and Argentina; » Conducted upgrade and expansion of IP Telephony solutions at Rede Globo (Communication and Television). » Implemented LAN, wireless and IPT implementation at Philips (Manufacturing) –in Brazil HQ and branches. » Performed upgrade of Unified Communications and Contac Center Express at Roche (Pharmaceutics) . Implemented Cisco WAAS solution at BDMG (Financial). Escalated to level 2 and level 3 issues and supported the field engineers.

» Lead Santander Bank IP Telephony implementation; » Implemented Cisco WAAS (WAN Optimization) at Azul Linha Aéreas (Skyline); » Conducted training and provided support to technical team. » Acted in most critical support tickets.

» Responsible for supporting LAN and IP Telephony solutions at Unilever Brazil Head Quarter (5k users); » Provided help desk support for Cisco Call Manager, Cisco Unity, Contact Center Express e Voice Gateways, switches 3750 and 4500.

» Responsible for supporting partners and customers performing specific scenarios test at Cisco Brazil Laboratory. » Responsible for conducting demonstrations of Unified Communication solutions at the Converged Communication Room. » Supported system engineers with mounting and preparing Cisco Solutions for Events and Presentations (e.g., Cisco Networkers 2005).

Bachelor Of Technology - Btech, Information Technology

College Degree, Information Technology