Diego Poletti Email & Phone Number

Latam

Provide customer success for company, partners, and customers by creating strategy to engage solutions and direct project resources including staff and partners. Help account team analyze and promote solutions to predefined milestone delivery, quality of deliverables, and prioritization within and across projects. Positioning post-sales services (Professional Services, ESP, RSE, Customization, Education). Determine and sustain effective working relationships with clients. Identify work scope changes and monitor proper planning measures to review, renegotiate, or change Statements of WorkKey Contributions: Increased annual professional services attach rate by 10% average during last 4 years Spearheaded backlog eliminating expiration and having revenue recognized on time by 100%. Achieved 0% software carve out to ensure customer satisfaction. Maintained sustainable commercial relationship with local professional services partners with 33% average profit. Guided team to reach highest technical certification levels with 100% annual renewal. Enhanced account handoff protocol from pre-to post-sales reducing PS delivery start time by 25% and heavily impacting delivery accuracy and CSAT. Adapted the post-sale area to a successful strategy in the region

Latam

Supervise 10-person virtual team in multiple internal services functions focused on maintaining customer data management environment technically aligned with requirements and key business goals. Analyze and advise on potential data management enhancements. Help introduce new projects and propose best practices. Allocate involvement of onsite and/or remote resources. Served as primary contact for data management insight and solution questions. Dispelled best practices guidance helping lower number and criticality of service level-impacting incidents.Key Contributions: Played key role in crafting and initiating strategies to promote customer adoption and use of company services. Achieved 100% in annual customer renewals for TAM services. Helped account team increase TAM services subscription by 25% for region.

Buenos Aires, Argentina

Architected methods for entire hardware and software suite including high end storage boxes for open and mainframe systems, Meddile range storage, and HDS software suite.Key Contributions: Led deployments for top 100 companies in the South Cone Achieved highest technical certification for high end and mid-range platforms and software suite. Earned certification as official instructor.

Buenos Aires, Argentina

Handled key accounts including New York University Medical Center and IGA (IBM internal). Provided senior technical storage assistance for SANVolumeController, Middle Range, High End, and McData/Brocade switches.Key Contribution: Managed six outsourced U.S. accounts with more than 40 staff reducing operational costs by 50%.

Buenos Aires, Argentina

Worked on projects in more than 50 countries. Hired, trained, mentored, and supervised new team of 40+ individuals supporting existing multi-region backup solutions. Provided third-level aid for complex technical situations involving whole backup solution (backup servers/OSs/tape libraries/VTLs/SAN/DB Agents/Scripting/disk integrations.Key Contribution:  Transitioned on premise backup and recovery managed services to local teams for 50+ countries with continuous support. Worked on architect team to develop one platform to consolidate backup infrastructure. Developed backup and recovery administration processes and procedures improvements to decrease annual labour time by 10%.

Buenos Aires, Argentina

Managed key accounts including Avaya, Bell Canada, and SMB. Developed and implementing processes and procedures. Served as backup and recovery architect. Prepared new solutions to condense and enhance existing environments. Looked for new technologies including Virtual Tape Libraries and deduplication. Integrated with disk solutions. Served as net backup senior technical support for multi-flavor environments. Provided third level support for 17 master and 40 media servers. Furnished Quantum/Adic assistance for high end and middle range tape libraries. Built tape drives for multi-flavor environments. Conducted library partitioning and zoning. Planned and implemented disaster recovery exercises for more than 1,500 clients. Performed advanced troubleshooting and technical escalations. Advanced support for most popular database features including Oracle, SAP, Informix, DB2, MS SQL, Notes.Key Contributions: Migrated on site backup and recovery managed services from three customers to local teams. Administered backup and recovery protocol improvements to lower yearly labour time by 10%. Decreased SLA to 98% accuracy.

Buenos Aires, Argentina

Anchored NetBackup Support for multiple environments. Worked on two masters and three media servers over Solaris/AIX, Arranged StorageTek library with LTO technology. Aided more than 300 clients. Executed performance and tuning measures. Engaged disaster recovery plan. Set up complete tape drives (library, SAN, OS). Performed advanced troubleshooting and technical escalations. Automated shell scripting processes. Delivered migrations and arranged for new backup environments.Key Contribution: Trained and coached technical team to earn promotions

Veritas Software - Support EngineerJob Details:.- Support Engineer for Latin American customers on Veritas Products (Netbackup & Foundation Suite)

Job Details:.- Installation, configuration, performance and tuning on Operating System, applications in general.- Administering & maintenance.- Installation, configuration, administration and monitoring of High Availability equipments (SunCluster 2.2).- Hardware and Software: Sun Microsystems (Solaris 2.7, 8 and 9 – Volume Manager 3.04 – SunCluster 2.2)

Job Details:.- DBA Informix * Data base administrator (production, develop, testing y warehouse) * Installation, configuration, performance, tuning and administration of Informix instances * Support to developers and functional administrators.- Unix Administrator * Solaris 2.6, 2.7 and 8 (Sun Microsystems), SunCluster 2.2 and Volume Manager 3.04 * DG/UX (DataGeneral Unix) * System V Release 4 (AT&T on Unisys appliances) * Linux Red Hat.- Storage administrator: * A5100 – A3000 (Sun Microsystems) * Clarion EMC.- Disk’s administration with Volume Manager 3.04 (over Sun Microsystems storage) and Navispheare (over Clarion EMC).- Installation, configuration, maintenance, support of operating systems