Diego Rivera Email & Phone Number

Brockville, Ontario, Canada

• Smart Serve Certificated.• Wide wine experience and knowledge.• Lead and modelling best in class customer experiences with a focus on driving sales & customer service.• Support in executing business strategies to meet/exceed financial objectives.• Manage inventory and responsible for restock purchases.•Supervise quarterly count of inventory.• Provide end-of-day report that includes information about sales, budget, goal tracking, compliance and cash.• Report to the store management team on a daily basis about the end-of-day report• Following safe work procedures and practices and reports all unsafe working conditions/hazards.

Toronto, Ontario, Canada

• Manage the team to ensure a high level of work ethics and professionalism are displayed• Work with the Training and Development Consultant to develop and update the performance Management framework• Create an inspiring team environment with an open communication culture• Discover training needs and provide coaching• Set clear team goals • Oversee day-to-day operation • Monitor team performance and report on metrics• Motivate team members• Listen to team members’ feedback and resolve any issues or conflicts

Toronto Y Alrededores, Canadá

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service• Operating cash registers, managing financial transactions, and balancing drawers• Achieving established goals• Directing customers to merchandise within the store• Increasing in store sales• Superior product knowledge• Maintaining an orderly appearance throughout the sales floor• Introducing promotions and opportunities to customers

Toronto, Ontario, Canada

• Timely open and close stores following proper procedures for premises safety• Lead customers through sales processes by demonstrating product features and benefits and helping with the payment procedure• Maintain the store’s visual merchandising standards by ensuring that all visual displays are properly installed and maintained• Operation of store procedures • Preparing sales report and weekly conciliation of sales• Responsible with meeting the sales targets • Maintain current knowledge of all products within the store and ways of applying it while servicing customers• Ensuring that stores are kept clean and in sync with organizational procedures and protocols

Cochabamba, Bolivia

• Mentored sales people to consistently exceed personal and departmental sales goals• Created successful online marketing strategies and campaigns to cross-sell products and services• Developed sales and customer service strategy, conducted needs analysis and developed training courses for sales people• Directed and coordinated with all the operational and logistical subareas for the development of the activities of production and products delivery• Held regular meetings with the general manager, the different areas managers

Santa Cruz, Bolivia

• Responsible for the product management thoughout its lifecycle from purchase to sale in different lines and product categories• Performed marketing management by defining business strategies accompanied with date updates in the software SAP Business One• Created reports for financial analysis and forecasting• Define the marketing mix in all its steps to introduce a new product in the market• Applied marketing strategies in order to increase sales and achieve the company's objectives • Assisted in the management of supplier contracts for products and services• Received a certificate for loyalty and responsibility

Cochabamba, Bolivia

• In charge of the forestry and business areas, in a national and international scale• Directed and coordinated with all the operational and logistical subareas for the development of the activities of production and products delivery• Held regular meetings with the general manager, the different areas managers to present future projects for each area

Cochabamba, Bolivia

• Coordinated pick-ups and deliveries mails in a national and international level• Optimized control processes in the pick-up and delivery• Motivated the staff to maintain efficiency in their activities

Cochabamba, Bolivia

• Registered customers for the financial institution's control• Entered date into the financial system of the organization• Managed and update data

Cochabamba, Bolivia

• Informed and persuaded prospects about plans and advantages of different careers• Consolidated sales and entered the customer into the system used by the college• Applied marketing techniques such as promotions, advertising and direct marketing

Cochabamba, Bolivia

• Coordinated with the various production areas for the development of production• Met production targets by applying synergy through a team• Maintained a high level of quality and efficiency in the development of the product

Commercial Engieneering

Education record