Diego Rivera Email & Phone Number

Brockville, Ontario, Canada

• Smart Serve Certificated.
• Wide wine experience and knowledge.
• Lead and modelling best in class customer experiences with a focus on driving sales & customer service.
• Support in executing business strategies to meet/exceed financial objectives.
• Manage inventory and responsible for restock purchases.
• Supervise quarterly count of inventory.

Toronto, Ontario, Canada

• Manage the team to ensure a high level of work ethics and professionalism are displayed
• Work with the Training and Development Consultant to develop and update the performance Management framework
• Create an inspiring team environment with an open communication culture
• Discover training needs and provide coaching
• Set clear team goals
• Oversee day-to-day operation

Toronto Y Alrededores, Canadá

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Operating cash registers, managing financial transactions, and balancing drawers
• Achieving established goals
• Directing customers to merchandise within the store
• Increasing in store sales
• Superior product knowledge

Toronto, Ontario, Canada

• Timely open and close stores following proper procedures for premises safety
• Lead customers through sales processes by demonstrating product features and benefits and helping with the payment procedure
• Maintain the store’s visual merchandising standards by ensuring that all visual displays are properly installed and maintained
• Operation of store procedures
• Preparing sales report and weekly conciliation of sales
• Responsible with meeting the sales targets

Cochabamba, Bolivia

• Mentored sales people to consistently exceed personal and departmental sales goals
• Created successful online marketing strategies and campaigns to cross-sell products and services
• Developed sales and customer service strategy, conducted needs analysis and developed training courses for sales people
• Directed and coordinated with all the operational and logistical subareas for the development of the activities of production and products delivery
• Held regular meetings with the general manager, the different areas managers

Santa Cruz, Bolivia

• Responsible for the product management thoughout its lifecycle from purchase to sale in different lines and product categories
• Performed marketing management by defining business strategies accompanied with date updates in the software SAP Business One
• Created reports for financial analysis and forecasting
• Define the marketing mix in all its steps to introduce a new product in the market
• Applied marketing strategies in order to increase sales and achieve the company's objectives
• Assisted in the management of supplier contracts for products and services

Cochabamba, Bolivia

• In charge of the forestry and business areas, in a national and international scale
• Directed and coordinated with all the operational and logistical subareas for the development of the activities of production and products delivery
• Held regular meetings with the general manager, the different areas managers to present future projects for each area

Cochabamba, Bolivia

• Coordinated pick-ups and deliveries mails in a national and international level
• Optimized control processes in the pick-up and delivery
• Motivated the staff to maintain efficiency in their activities

Cochabamba, Bolivia

• Registered customers for the financial institution's control
• Entered date into the financial system of the organization
• Managed and update data

Cochabamba, Bolivia

• Informed and persuaded prospects about plans and advantages of different careers
• Consolidated sales and entered the customer into the system used by the college
• Applied marketing techniques such as promotions, advertising and direct marketing

Cochabamba, Bolivia

• Coordinated with the various production areas for the development of production
• Met production targets by applying synergy through a team
• Maintained a high level of quality and efficiency in the development of the product

Commercial Engieneering

Education record