Project Manager Jr General Electric- Over 2 + years of enriched experience with TCSOver 1 + years of Primavera COE Experience Analysis, Administration, Implementation, Process DocumentationStrong in Requirement gathering, analysis, planning and implementation of Primavera Applications (P6, UDC, PPM, Time Control, Unifier)Good communication & interpersonal and leadership skillsPrimavera Implementation, administration & support for multiple businessesVast Experience in overall usage for Primavera Applications (P6, UDC, PPM, Time Control, Unifier)Knowledge in Primavera Administration, implementation process documentation, analysis, design of new processesFull cycle migration, deployment, testing & Go-Live coordinationWorked to establish processes and regulations of the project for COE Knowledge In Primavera Design change and functional configurationFrequent and effective communication with third parties such as Oracle to converge in a prompt solution to the customer

Analyzing business documents and processes to understand the structure of the project, as well as giving strategies and ideas to reduce the time of the processes and increase the company's requirementsAutomation and process improvement in several business areasIdentify the organization's needsDefine the organization's policies and market approachesStandardize the organization's work-flowsInterpretation of business rules and requirements of the system Improve the quality of the services delivered as well as assisting with testing and integration of new solutionsSupport the development of training material and implementation

Process Manager of Bank and Mortgage Process (Overnight Express, Good Faith Estimate).QA Control regarding mortgage policies (Appraisal, Title, Flood Insurance) for the USAA ProjectCustomer ApproachError detection-correction of mortgage Policies.Complex billing Process Trainer BPO (Business Process Outsourcing)

Implementation & Execution of new Processes/project improvement proposalsPlan and manage projects aligning business goalsExcellent communicator – communication done effectively with client executives and their respective teamsTravel to US to learn new processes or to coordinate new projects and provide training (to US & India)Daily, Weekly, Monthly & Yearly ReportsMonitor & Assurance that SLA’s were Met for every single processInvoice GenerationProvided presentations for ClientsMaintain Client RelationshipError Analysis ReportUpdate Document informationResponsible for Quality & AssuranceResponsible for ProductionTraining SessionsMonitor projects closelyTeam distribution accordingly

Follow up billing inquiriesOverdraft item fees customer assistanceAuditing Team Members callsResponsible for Quality & Assurance

Floor Support (Reliant Energy Light Company Campaign - Texas)Follow up billing inquiriesAuditing Team Members callsTeam/Associate ReportsError Analysis ReportUpdate Document informationMonitor the process/project volumesTeam distribution accordinglyTeam MotivationQuality ControlResponsible for ProductionFeedback to associatesTraining Sessions