●Work with Canadian government committees, startups, and small businesses to create flyers, logos, newsletters, posters, and user interfaces. Conduct user research and organize information to meet the diverse needs of clients.●Plan & conduct comprehensive user research to understand behaviours, needs and pain points. ●Utilize surveys, interviews, and user and usability testing to gather insight that results in quality designs that satisfy business objectives..●Collaborating with… Show more ●Work with Canadian government committees, startups, and small businesses to create flyers, logos, newsletters, posters, and user interfaces. Conduct user research and organize information to meet the diverse needs of clients.●Plan & conduct comprehensive user research to understand behaviours, needs and pain points. ●Utilize surveys, interviews, and user and usability testing to gather insight that results in quality designs that satisfy business objectives..●Collaborating with cross-functional teams, including product managers, developers, and marketers, to align on project goals and requirements.● Creating design documentation using double diamond and design thinking processes, including user personas, user flows, user journeys, AB testing, design specifications, and websites, and implementing WCAG standards, to effectively communicate ideas to the team. Technical: Figma, Adobe XD, Canva, Visual Studio Code (VSC), Google Drive, Google Docs, Google Sheets, Google Slides, Google Forms, Microsoft Office, Wix, Webflow, and fundamentals of HTML, CSS, Javascript, and SQL.UX/UI: UX Research, User Interviews, Persona Creation, User-Centered Design Research, Storyboarding, Usability Testing, UI Analysis, Information Architecture, High and Low Fidelity Prototyping, and Wireframing. Show less

Key Achievements or Deliverables:● Optimize operational efficiency by investing in high-quality, time-saving equipment, reducing service completion times by 15%, and allowing for a higher volume of clients.● Currently, hold the position of Operations Manager after being promoted from Junior Building Services Technician to Lead Building Services Technician.● Manage a positive work environment by providing ongoing training and support to employees, resulting in a low turnover rate… Show more Key Achievements or Deliverables:● Optimize operational efficiency by investing in high-quality, time-saving equipment, reducing service completion times by 15%, and allowing for a higher volume of clients.● Currently, hold the position of Operations Manager after being promoted from Junior Building Services Technician to Lead Building Services Technician.● Manage a positive work environment by providing ongoing training and support to employees, resulting in a low turnover rate and a cohesive, skilled team.● Maintain a high level of customer trust and loyalty by personally handling and resolving any service-related issues, achieving a customer service satisfaction rate of 95%. Show less

● Managed employee training for recruits over 15 months, offering continuous advice, guidance, and mentorship.● Monitored and ensured label and freight quality before shipping to Walmart stores.● Examined conditions of trailers to ensure cleanliness and compliance with Walmart loading standards.