Diego Zarza Email & Phone Number

Metrics analysis and investigation on specific cases related to focalized performance issues with agents, as well as following up with specialized plans devised to intervene in the afore mentioned issues with clear goals for improvement.Evaluating performance checks for every category of internal quality in agents’ responses to customers excepting.

Technical and customer support to players from around the world via email or tickets, involving everything relating technical or/and configuration issues of any determined project given by the company. Activity performed in three different projects as of the date of contact.

Training and teaching of the English language to working adults at their site of work, with the aim of achieving a proficient mastery in understanding, writing and conversational speaking on the part of the students.

Face to face interpreting and translating of every message in the communication between the event attendants and international guests, as well as assisting said guests in having a better and optimized experience during the convention.

Training and teaching of the English language to adults, with the aim of achieving a proficient mastery in understanding, writing and conversational speaking on the part the students.

Technical and customer support to customers from the U.S.A., Canada and Mexico via telephone, involving everything relating technical or/and configuration issues of any Best Buy exclusive brands products.Follow-up and response to customers from the U.S.A., Canada and Mexico via e-mail, involving everything relating technical or/and configuration issues of.