Diego Alexander Leon Malagon

Diego Alexander Leon Malagon Email and Phone Number

Senior Manger | Business sustainability | Field Support | Learning and development | Quality Management | People Leadership | CX | LSSBB | Project Management | Finance service | BPO @ ScotiaGBS Colombia del grupo Scotiabank
Diego Alexander Leon Malagon's Location
Bogota, D.C., Capital District, Colombia, Colombia
About Diego Alexander Leon Malagon

Highly motivated, hands-on professional, innovated, business focused, L&D, QA Management, project management with over 14 years of experience in BPO, finance and consultancy companies, leading multi cultural and multi regional high performing teams across different geographies. Highly skilled in:Lean Six Sigma Black Belt | Learning and development | knowledge Management | Quality Management | Coaching and performance management | continuous improvement | CX. Certified TKT and TEFL associated Teacher, 14 years of experience.

Diego Alexander Leon Malagon's Current Company Details
ScotiaGBS Colombia del grupo Scotiabank

Scotiagbs Colombia Del Grupo Scotiabank

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Senior Manger | Business sustainability | Field Support | Learning and development | Quality Management | People Leadership | CX | LSSBB | Project Management | Finance service | BPO
Employees:
73
Diego Alexander Leon Malagon Work Experience Details
  • Scotiagbs Colombia Del Grupo Scotiabank
    Senior Manager Field Support - Ib Collections
    Scotiagbs Colombia Del Grupo Scotiabank Dec 2022 - Present
    Bogotá, Capital District, Colombia
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  • Sutherland
    Senior Knowledge Manager
    Sutherland Sep 2022 - Oct 2022
    Bogotá, Capital District, Colombia
    IT Service and Consulting Senior knowledge Manager | process standardization and streamline programs| Training delivery | role-based training | instructional design | knowledge assessment and process documentation | process mapping, design and standardization.
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  • Nub7/8
    Global Enablement And Quality Manager
    Nub7/8 Apr 2022 - Oct 2022
    Bogotá, Capital District, Colombia
    CISCO - Global Customer Success, customer adoption, lifecycle management.
    View
  • Scotiagbs Colombia Del Grupo Scotiabank
    Learning And Development Manager
    Scotiagbs Colombia Del Grupo Scotiabank Nov 2020 - Jun 2022
    Bogotá D.C. Metropolitan Area
    View
  • Scotiagbs Colombia Del Grupo Scotiabank
    Quality Assurance Manager
    Scotiagbs Colombia Del Grupo Scotiabank Jun 2018 - Nov 2020
    Bogotá, Bogotá D.C. Department, Colombia
    View
  • Smart Academia De Idiomas
    English Language Teacher
    Smart Academia De Idiomas Jun 2014 - Nov 2020
    Bogotá, Capital District, Colombia
    Personal business English teacher, for corporate students from A1 to C1 levels. ELTS and TOEFL exams preparation.
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  • Conduent Hr Services
    Team Lead
    Conduent Hr Services Jul 2017 - Jun 2018
    Bogotá, Bogotá D.C. Department, Colombia
    Groupon supervisor
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  • Convergys
    Quality Assurance Manager
    Convergys Mar 2011 - May 2014
    Bogotá, Bogotá D.C. Department, Colombia
    I was in the training and development department, as part of the quality department, ensuring customer satisfaction and company policies compliance, for the AT&T campaign.
  • Atento
    Trainer
    Atento Feb 2009 - Feb 2011
    Bogotá, Bogotá D.C. Department, Colombia
    I made part of the training department, I was trainer for about a year and a half, for the Telmex campaign.
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  • Academia De Idiomas Green Light
    Business English Teacher
    Academia De Idiomas Green Light Feb 2009 - Feb 2010
    Bogotá, Bogotá D.C. Department, Colombia
    English teacher for Bogota and Tunja sites, in different levels from A1 to B2

Diego Alexander Leon Malagon Skills

Leadership Team Building Banking People Management Teaching Customer Focused Service Team Management Team Leadership Customer Relationship Management Microsoft Office Microsoft Excel Quality Auditing Service Quality Training Tutoring Change Management Decision Making Educational Technology Business Management Coaching Lean Six Sigma

Diego Alexander Leon Malagon Education Details

Frequently Asked Questions about Diego Alexander Leon Malagon

What company does Diego Alexander Leon Malagon work for?

Diego Alexander Leon Malagon works for Scotiagbs Colombia Del Grupo Scotiabank

What is Diego Alexander Leon Malagon's role at the current company?

Diego Alexander Leon Malagon's current role is Senior Manger | Business sustainability | Field Support | Learning and development | Quality Management | People Leadership | CX | LSSBB | Project Management | Finance service | BPO.

What schools did Diego Alexander Leon Malagon attend?

Diego Alexander Leon Malagon attended Universidad Isabel I, Sgs Academy, Eneb - Escuela De Negocios Europea De Barcelona, Universidad Isabel I, Politécnico Grancolombiano, British Council, Universidad Pedagógica Nacional (Co), Sgs Acadamy.

What skills is Diego Alexander Leon Malagon known for?

Diego Alexander Leon Malagon has skills like Leadership, Team Building, Banking, People Management, Teaching, Customer Focused Service, Team Management, Team Leadership, Customer Relationship Management, Microsoft Office, Microsoft Excel, Quality Auditing.

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