Diego Cardoso De Moura Email & Phone Number

Brennan IT (ECA)

Sydney, New South Wales, Australia

• researching, consulting, analyzing, and evaluatingsystem program needs• identifying technology limitations and deficiencies in existing systems and associatedprocesses, procedures, and methods• testing, debugging, diagnosing, and correcting errors and faults in an applicationsprogramming• writing, updating webpages and landing pages using HTML, CSS, and JavaScriptthrough HubSpot CMS.• writing and updating pages focusing on user experience and user interface• testing images, and designs for a better mobile user experience• helping with imagery and design for better website and landing pages optimization• optimizing images and pages for SEO

Sydney, Australia

Student Services Officer● Helping and providing support to students on daily bases● Proving support over the phone, emails and face to face● Working in a team ● Registering all students information through Contact log system● Managing and follow up student inquiries and issues● Providing any IT support when its needed

Sydney, Australia

Intern as Front-end Web Developer● Implementation of I18N in Portuguese for Education Link Website● Technologies in use:○ Javascript○ CSS○ HTML○ ES6○ VUE Framework○ GitHub○ Serverless

Sydney, Australia

Rio Grande Do Sul, Brazil

Help Desk Support Analyst - Gerdau Client ● Installing and configuring software, systems, networks, printers and scanners through remote access● Monitoring and maintaining computer systems and networks● Responding in a timely manner to service issues and requests● Providing technical support across the company (this may be in person or over the phone)● Setting up accounts for new users● Testing new technology● Support over the phone and emailsIT Support Trainer - Gerdau Client● Responsible for training junior staff members● Creating new support documentation, presentations ● Monitoring new and old staff through remote access and over the phone for quality assurance ● Providing reports through data graphs for managers and company directors to ensure the quality of support provided to our Gerdau clients.

Rio Grande Do Sul, Brazil

First Winner of First Call Resolution (FCR) since it was implemented by the company. Five times winner in FCR receiving awards from the company. ● Installing and configuring Internet connection over the phone● Providing support over the phone and emails for Terra's client Internet Provider● Providing training for juniors staff● Back-office support, responsible for quality and assurance on support through emails

Education record

Advanced Diploma Of Marketing, Marketing

Diploma Of Information Technology Network, It

Certificate In Advanced English (Cae) Cambridge, English Language And Literature/Letters

General English, English Language And Literature, General