Responsible for establishing and overseeing teams and processes dedicated to the proactive and reactive management of incidents, problems, and changes across banking channels, branch systems, call centers, and investment advisory platforms.

Lead of a multidisciplinary software engineering team overseeing projects for the maintenance, enhancement, and development of technological solutions. Accountable for sustaining critical systems across diverse back-office functions. Responsibilities include team management, handling incidents, requests, and problems, managing vendor relations and financials, as well as strategic planning for the team.

As a Project Manager, I was responsible for overseeing both local and global IT projects, leading initiatives for the integration of legacy systems and ERP (SAP) into the local AMS team's support model, as well as implementing improvements in IT infrastructure across factories, offices and enhancing management and governance processes.As AMS Coordinator, I managed the support operations for legacy systems, SAP, and field support. This involves daily interaction with analysts and vendors… Show more As a Project Manager, I was responsible for overseeing both local and global IT projects, leading initiatives for the integration of legacy systems and ERP (SAP) into the local AMS team's support model, as well as implementing improvements in IT infrastructure across factories, offices and enhancing management and governance processes.As AMS Coordinator, I managed the support operations for legacy systems, SAP, and field support. This involves daily interaction with analysts and vendors to optimize incident resolution times, handle service requests efficiently, and improve problem management. Show less

Clients: Unilever, SKY, Electrolux, Igeoc, ML Financial Services, among others.Development and maintenance of C# .NET systems with extensive experience in web technologies, databases, integration services, and APIs.Responsible for managing the project team with a focus on technical oversight and leadership throughout all project phases, including functional and technical specifications, development, unit testing, integrated testing, user acceptance testing, deployment, and… Show more Clients: Unilever, SKY, Electrolux, Igeoc, ML Financial Services, among others.Development and maintenance of C# .NET systems with extensive experience in web technologies, databases, integration services, and APIs.Responsible for managing the project team with a focus on technical oversight and leadership throughout all project phases, including functional and technical specifications, development, unit testing, integrated testing, user acceptance testing, deployment, and post-deployment support. Engaged from the preparation of commercial proposals to the effective implementation of solutions, adhering to UML standards, agile development methodologies, and best practices in project management tailored to each client. Show less

Client: The Hershey CompanyConsultant via: Third IT SolutionsStrategic coordination and support for the national ERP software (TOTVS Protheus), managing a multidisciplinary team, leading key projects and delivering expert consultancy aimed at the continuous enhancement of IT Governance. Emphasizing robust incident management practices, through proactive identification, analysis, and resolution of incidents, minimizing disruptions, optimize performance, and foster a resilient IT… Show more Client: The Hershey CompanyConsultant via: Third IT SolutionsStrategic coordination and support for the national ERP software (TOTVS Protheus), managing a multidisciplinary team, leading key projects and delivering expert consultancy aimed at the continuous enhancement of IT Governance. Emphasizing robust incident management practices, through proactive identification, analysis, and resolution of incidents, minimizing disruptions, optimize performance, and foster a resilient IT environment. Show less

Client: AtentoConsultant via: Third IT SolutionsAs a consultant on the Mobile Retention FDO Project, using agile methodology, we used a range of technologies such as C#, ASP.NET Webforms, Selenium, Watin, Entity Framework, SQL Server, WCF, Web Services, and OCR Tesseract our team developed a tool for automating customer service processes for VIVO.

Client: EdenredConsultant via: Third IT SolutionsHandling activities of projects that require IT development, regarding the prioritized demands for the period, participating in the entire project lifecycle, cost control, Scrum management schedule, writing functional specification and technical documentation (user stories), meetings with business areas, technical team, development team, and QA.

Client: UnileverConsultant via: Third IT SolutionsResponsible for creating commercial proposals and overseeing the development, planning, resource management, monitoring, and execution of various IT projects at Unilever on a global scale. Operating from Brazil or Unilever Chile, managing projects in areas including Infrastructure (server migration between data centers), Software Strategy (migrating applications between servers), Improvements (system adjustments across various… Show more Client: UnileverConsultant via: Third IT SolutionsResponsible for creating commercial proposals and overseeing the development, planning, resource management, monitoring, and execution of various IT projects at Unilever on a global scale. Operating from Brazil or Unilever Chile, managing projects in areas including Infrastructure (server migration between data centers), Software Strategy (migrating applications between servers), Improvements (system adjustments across various segments and languages), and New Products (.Net, ASP, VB, SQL Server, and Oracle). Delivering weekly status reports and conducting regular meetings with project sponsors. Show less

Client: UnileverConsultant via: Third IT SolutionsAs a technical project coordinator, I successfully led a team of around 20 analysts migrating applications across data centers, implementing enhancements, and developing new and existing applications. Serving as a Problem Manager, I coordinated this team in delivering substantial value to Unilever's IT operations. This included effectively resolving the root causes of issues, implementing agile incident reduction strategies in line… Show more Client: UnileverConsultant via: Third IT SolutionsAs a technical project coordinator, I successfully led a team of around 20 analysts migrating applications across data centers, implementing enhancements, and developing new and existing applications. Serving as a Problem Manager, I coordinated this team in delivering substantial value to Unilever's IT operations. This included effectively resolving the root causes of issues, implementing agile incident reduction strategies in line with ITIL V3 standards, managing conflicts, and conducting regular meetings with client managers. Show less

Client: UnileverConsultant via: Third IT SolutionsLeading a team of 8 analysts and managing a queue of approximately 350 tickets per month, we achieved the agreed service level with the client month by month (SLA >= 90%), as well as managing conflicts and conducting monthly presentations with the client.

Client: UnileverConsultant via: Third IT SolutionsSupport and development of improvements and adjustments in systems for Finance, Supply Chain, HR, and Customer processes.

Development of systems for internal use using VB6 language, support for Microsiga ERP in Inventory, Purchasing, Invoicing, Tax, Managerial Accounting modules, and also in problem resolution in the environment via local support.

Report development for clients using Excel, developing macros through Visual Basic for Applications (VBA). intranet webpages development and maintaining existing applications using ASP, HTML, and SQL.