Diego Dalmonte Email & Phone Number

London Area, United Kingdom

The Stark Group is a rapidly growing technology-driven business, excelling in providing market-leading energy data and services. With a strong commitment to innovation, we assist businesses in understanding and managing their electricity, gas, and water usage, ultimately reducing energy costs and minimizing carbon emissions.As the Product Manager for Energy Data & Insights, I lead the development and management of our suite of energy data analytics platforms, ensuring they meet the evolving needs of our clients and the market. My responsibilities and contributions include: • Spearheading the vision and roadmap for our energy data analytics platforms, identifying and integrating key features to enhance user experience and meet market demands. • Developing and maintaining comprehensive product strategies that align with the company’s overall digital offerings. • Actively involved in projects that shape the direction of Stark's digital offerings, leveraging insights and expertise to drive strategic decision-making.• Contributed to a culture of collaboration and knowledge sharing by actively supporting colleagues in developing product proposals and providing valuable insights based on personal experience• Managing cross-functional projects to integrate third-party offerings and enhance our data management tools, ensuring high reliability, scalability, and security.• Tracking and analysing key performance indicators (KPIs) to measure the impact of our platforms and drive continuous improvement.• Ensuring our platforms meet the highest standards of user experience, integrating feedback from users to continually enhance product offerings.

London, England, United Kingdom

Ofgem is responsible for the administration of various government renewable energy and energy efficiency support schemes. The role is responsible for collaborating with the Senior Product Manager to deliver Ofgem’s suite of products which deliver the government’s support schemes.• Within two months of starting the role, I took the initiative to kick off and lead a project while deputising for the Senior Product Manager. The quality of my MVP designs led to stakeholders entrusting me to operate as the Lead Product Manager for the LA Flex scheme, involving digitalising the user experience to enhance engagement with local authority stakeholders and enhance KPI performance.• Refined the User Permission request process to help formalise it. In doing this, I have aligned this process with Digital Delivery objectives as it now acts as an efficient and effective way to quantify these transactions. This process improvement also reduces to the time needed to carry out this process, which used to often require a feedback loop and could have a leadtime of multiple days and now takes a day to complete• Supported large releases to ensure the needed Product Manager input and a seamless transition for the business.• Handling security releases, ensuring end users receive effective communications about service updates and any downtime.• Defining the UAT process and collaborating with stakeholders to ensure it is completed on time and to quality standards.• Ensuring all key stakeholders are kept effectively informed about product updates and statuses.• Leading on requirements gathering and reviewing user stories to ensure they meet business needs.• Update product visions, product roadmaps and in the prioritisation of product backlogs

London, United Kingdom

Authorization & Referral Executive October 2018 – December 2019 PromotedInternational SOS acts on behalf of the health insurer (TRICARE) of U.S. Military allocated overseas and their families, making sure healthcare is provided under the insurance´s policy guidelines and delivered efficiently. The role involves decision-making and escalation responsibilities, making prompt, clear decisions, which may involve tough choices or considered risks and taking responsibility for actions.· Identified and solved users´ product pain points. For e.g., improved admin process by adding the provider “clear all” button and “eligibility check” button.· Implemented automation of second authorization to optimize process.· Created testing scripts for user acceptance testing process.· Performed observation sessions with users to analyze performance and how users interact with the product.· Generated KPI reports, analyzing them to rethink product roadmap and realign strategies.· Identified and resolved product performance issues resulting in increased customer satisfaction.

Maracaibo, Venezuela

Faenza Pizzeria is an artisan pizza shop that offers high-quality products with fresh handpicked ingredients while delivering outstanding customer service quality. Having built my own business has proven me as a self-starter, self-driven to deliver results, with high standards for quality and quantity. Working productively in a pressurized and fast-paced environment, handling difficult client-facing situations with emotional intelligence. · Started business from scratch, overseeing all strategic planning phases including product design, business concept, company´s vision and strategies, business development, evaluation of results against financial goals and evolving in line with client feedback and the external market.· Recruiting and developing a high-performance team that was client-centric and empowered to create solutions. · Produced user mapping, to learn how the product was perceived by the clients and identify opportunities to improve client experience, resulting in 5* Google reviews.· Analyzed competition which was offering low-quality products as a cheap eating option, identified a significant niche of people who were looking to enjoy high-quality food while making it an experience for their relaxation time.· Incorporated the client’s perspective into the design of the business, delivering the features they were looking for.· Built and maintained excellent rapport with key stakeholders.

Venezuela West

Schlumberger is the world´s number one Oil Service Provider. At this role, I was primarily responsible for the safe and high-quality service delivery to the client and field support for Engineers/Technicians. Independently solved complex problems requiring the development of new or improved techniques, procedures or products. Actively contributed to service delivery, providing technical support to clients and general operations, demonstrated passion for products and interest in working with new technology. · Delivered presentation of business case proposal for drilling a well in a stuck pipe situation, which resulted in implementation of new technology and successfully drilling the well, saving $20m to $30m.· Managing key stakeholder relationships, conducting daily meetings with senior management and clients. Showing current roadmap, broadcasting and adjusting strategy.· Studied new product developments in and outside of the organization, presented findings, ideas, and recommendations clearly, in verbal, written and presentation formats to key stakeholders.

Venezuela West

Field Engineer II MLWD February 2014 – December 2014 PromotedField Engineer I MLWD March 2013 – February 2014 PromotedField Engineer Trainee MLWD July 2012 – March 2013 PromotedSchlumberger, Venezuela.During my career progression as a field engineer key abilities demonstrated were being an extremely quick learner and demonstrating adaptability to new problems and situations, pursuing everything with energy, aiming for the best while always being committed to continuous improvement and not being afraid to make mistakes along the way. · Promoted to cell Manager, in charge of daily, weekly and end-of-job on-field reporting.· Made sure client’s expectations are met, completed client’s satisfaction survey during each job, resulting in being requested by the client for additional projects.· Produced reports including lessons learnt, best practices applied, expected vs achieved results data sheet, improvement, and suggestions.· Developed outstanding communication with stakeholders, maintaining data security, accuracy, and integrity.

Los Puertos De Altagracia, Ven

Service Contractor to National Oil and Gas Refineries and Industrial Plants located inside “Ana Maria Campos” Petrochemical Complex. In charge of planning, personal management, logistics coordination and quality service delivery during locations conditioning, providing diverse civil engineering jobs.

Austin, Tx, Usa

Advanced Mechatronics Lab InternshipParticipated in a project involving building and programming self-moving robot based on Single-Board Rio and using Lab View graphical programming software. Recognized for manufacturing aptitude while building mechanical appliance pieces using lathe machines.

Product Management Career Accelerator, Product Management

Activities and Societies: Course covers: Product management and strategy Product design and development Launching a product to market.

Master Of Science (Msc) Business Managment, Business Administration, Management And Operations

MSc. Business Management

Engineer'S Degree, Mechanical Engineering

From Boss To Coach Leader Workshop, Business, Management, Marketing, And Related Support Services

Marketing And Social Networks Strategies Workshop, Business, Management, Marketing, And Related Support Services

Costumer And Quality Service Workshop, Business, Management, Marketing, And Related Support Services

Social Networks, Sales And Quality Service Workshop, Business, Management, Marketing, And Related Support Services

Directional Driller, Drilling Operations

- Drill String Design - Drilling Fluids and Hydraulics - Hole Cleaning - Loss Circulation - Well Control - Wellbore Stability - Stuck Pipe.

Bits And Advanced Technlogy Multiskilling Course, Drilling Bits

Drilling bits grading course and advanced bit technology knowledge.

Education record

Global Maritime Organization Survival Techniques & First Aid

Education record

Radiation Safety Awareness for Occupationally Exposed Workers

Ecoscope School, Nuclear Engineering

Training to run advanced technology Logging While Drilling Nuclear tools.

Education record

Stuck Pipe Prevention Workshop

Oilfield Services 2

Basic Finance, Time Management & Problem Solving

Engineer 1, Drilling And Measurements. Measurements While Drilling. Logging While Drilling.

Delivering high quality service at well site operating Measurement While Drilling Tools and Logging While Drilling tools, included.

Oilfield Services 1, Oilfield Services Business Introduction

Cisco Certified Networking Associated

Education record

English Course

Education record

Italian Course