Diego Duque Email & Phone Number

Bronx, New York, United States

♣ Collects delinquent tax and secures delinquent returns from taxpayers who have not resolved their obligations in response to prior correspondence or other contact. Conducts interviews with taxpayers (and/or their representatives) in different environments such as the business location, residence or office as part of the investigative process of collecting delinquent taxes and securing delinquent tax returns.♣ Counsels taxpayers on their tax filing, deposit and payment obligations actions needed to bring taxpayers into full compliance. Provides guidance and service on a wide range of financial problems to assist the taxpayer toward a positive course of action to resolve tax issues. Works with the taxpayers and their representatives to develop a plan of action to resolve all delinquencies. Takes enforced collection actions, when appropriate.♣ Provides customer service by respecting and explaining the taxpayer's rights, IRS policies and procedures. Provides instructions, and analyzes issues presented by taxpayers, practitioners and IRS employees. Customer service is based upon learning, interpreting, and applying IRM policies and procedures, regulations, court decisions, state and local laws, and various Titles of the United States Code. Provides instructions, and analyzes issues presented by taxpayers, practitioners and IRS employees. Resolve account discrepancies and responds to taxpayer and practitioner requests.♣ Meets taxpayers or their representatives at the business location or residence for non business taxpayers in order to view the assets or number of employees, or to observe indications of hardship or business failure. Conducts interviews with taxpayers (and/or their representatives) with the purpose of securing complete financial information and assessing the taxpayer's ability to pay outstanding tax obligations.

New York, United States

♣ Internal Auditor that assists branches regarding the safe deposit boxes located at different premises. Performing an audit and assisting legal, risk and compliance when needed.♣ Travels as part of daily responsibilities - many trips require week-long stays and positions will support branches located throughout an entire state or multiple states. Expect to be working in branches 100% of the time♣ Punctual and professional representation in appearance and communication with branch staff♣ Organized and responsible for execution of drill process at Chase branches (fully engaged during drills, perform detailed inventory of contents, prepare shipment of contents etc.)♣ Detail oriented, responsible for making updates to various systems and completing required paperwork accurately

Ossining, New York

♣ Providing strong customer service, offering advice and sharing products and services to help clients meet their financial needs♣ Building and maintaining long-lasting, meaningful relationships with clients by resolving their issues and engaging them to understand their specific financial needs. ♣ Engaging clients and warmly welcoming them using the client name, whenever possible, and thanking them for doing business with Chase♣ Making clients feel appreciated and being their advocate♣ Listening carefully and assisting clients with their questions or issues ♣ Showing initiative and proactively preventing problems for our clients ♣ Partnering with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs ♣ Making customers lives easier by sharing and setting up self-service options so that they can access their accounts how, when and where they want♣ Opening new accounts and assisting with transactions as needed.

Greater New York City Area

♣ Customer Communication: Updates to appropriate Service portals, maintain the training calendar, maintain admin pages for Digital subscription products. Monitor User Services distribution lists to ensure prompt follow-up, and rerouting to customer service or tech services. Maintain appropriate data on social media sites that support these products. ♣Subscription Management: Apply Custom Curriculum instructor privileges to accounts, apply Casebook instructor privileges to ACP accounts, answer basic questions, and track user feedback and work closely with the Tech Support team to track bugs and enhancement requests. ♣Work on MQL leads with the marketing, Datamatics, and Sales teams to have appropriate opportunities available to Sales as quickly as possible. ♣Work with Manager and the Platform Trainers to coordinate training documents and Welcome Packages. Maintain a metrics log of work handled. ♣Liaison with Marketing and Editorial Departments: Coordinate delivery of marketing collateral and track Vendor time frames for updates. ♣Coordinate Digital Forecasts information from various sales manager sources and create and distribute the monthly document. ♣Supporting account managers and customers around the world.♣Creating welcome packages for new customers. As well as creating packages for existing customers♣Downloading usage statics reports.♣Share responsibility for the support of $60M of subscription revenue by providing excellent sales support.

Briarcliff Manor, Ny

♣ Received a promotion to lead a team while handling deposits opening/closing shifts and providing customer service.♣ Ensure the operational success by receiving inventory, handling buybacks, givebacks, returns, and paperwork. ♣ Build authentic relationships with customers, providing a total sales solution for any wireless/mobility needs. ♣ Exceed goals consistently by selling the value of devices, accessories and service plans.♣ Demonstrate to the team how to maximize customer connections by saving our customers money, personalizing their experience and protecting their investment.♣ Deliver an outstanding store experience that improves customer loyalty and strengthens the brand.Improved customer satisfaction goals within the team.Identify the right solutions for customer billing, technical and/or account issues, troubleshooting for customers as necessary by researching and working with service departments to ensure customer loyalty.

Nyack, New York

♣ Ensure the operational success by receiving inventory, handling buybacks, givebacks, returns, and paperwork. ♣ Build authentic relationships with customers, providing a total sales solution for any wireless/mobility needs. ♣ Exceed goals consistently by selling the value of devices, accessories and service plans.♣ Demonstrate to the team how to maximize customer connections by saving our customers money, personalizing their experience and protecting their investment.♣ Deliver an outstanding store experience that improves customer loyalty and strengthens the brand.Improved customer satisfaction goals within the team.Identify the right solutions for customer billing, technical and/or account issues, troubleshooting for customers as necessary by researching and working with service departments to ensure customer loyalty.

Irvington, Ny

♣ Secured building and grounds, checking IDs and ensuring sign in and sign outs by all visitors per compliance. ♣ Performed routine patrols around the building and the residential units.♣ Responded to calls and emergencies per protocol, working with management, residents and law enforcement/emergency services as needed to handle and follow up on all issues.

Newburgh Ny

♣ Performed mission critical assignments, working within a team in high-pressure, fast-paced atmosphere while remaining calm, focused and able to solve problems to ensure mission success.♣ Four-time recipient of service awards.♣ Provided secure gate control access to facilities, complying with all protocols.♣ Designed and manipulated database information to produce reports, conducting analysis and making recommendations.

Hawthrone Ny

♣ Worked with a team in a fast-paced environment to provide courteous customer service.♣ Assisted with operations, including setting up marketing displays, stocking merchandise and accepting inventory.♣ Exemplified professionalism and etiquette while communicating with both clients and peers.♣ Earned consistent commendations for going above and beyond expectations and providing outstanding service.♣ Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.

Bachelor Of Business Administration (Bba), Marketing/Marketing Management, Global

Activities and Societies: Veterans's Club

Accounting

Activities and Societies: Veterans Club

Certified Aviation Ordnance

High School Diploma, Math, Science, English, Social Studies