Ricardo M. Email & Phone Number

Bayamón, Puerto Rico

Guaynabo, Puerto Rico

- SB/SE- Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.- Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.- Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.- Give advice, counsel or instruction to employees on work and administrative matters.- Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.- Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.- Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.- Identify developmental and training needs of employees, providing or arranging for needed development and training.- Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

San Juan, Puerto Rico

•Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.•Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.•Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.•Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.•Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.•Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. •Establish department policies and procedures to ensure efficient operations and compliance with company standards.•Recruit, hire, coach, counsel, and evaluate the performance of direct reports to maintain a high-performing team.•Responsible for providing expertise and customer service support to members and/or providers. •Coordinates, supervises and is accountable for the daily activities of business support, technical or production team. •Sets priorities for the team to ensure task completion. Coordinates work activities with other supervisors. •Develop plans to meet short- and long-term objectives. •Identify and resolve operational problems using defined processes, expertise, and judgment. Decisions are guided by policies, procedures, and business plan. •Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed•Identify and communicate steps/solutions to caller questions/issues, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes)

San Juan, Puerto Rico

•Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.•Identify developmental and training needs of employees, providing or arranging for needed development and training.•Initiate ways to improve production, work processes and/or to increase the quality of the work directed.•Give advice, counsel or instruction to employees on work and administrative matters.•Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit. •Sets priorities for the team to ensure task completion. - Coordinates work activities with other supervisors. •Develops plans to meet short- and long-term objectives. •Identifies and resolves operational problems using defined processes, expertise, and judgment. Decisions are guided by policies, procedures, and business plan. •Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed –•Identify and communicate steps/solutions to caller questions/issues, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes) •Offer additional options to provide solutions/positive outcomes for callers (e.g., online access to relevant information, additional plan benefits, workarounds for prescription delays) •Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.•Strategizing and monitoring the daily activities of customer service operations.•Assisting customer service staff with duties where required.•Training staff in areas of customer service and company policies.•Investigating and solving customer service complaints.•Measure performance with key metrics such as call abandonment, calls waiting, AHT, NPS, Sentiment, etc.

Bayamón, Puerto Rico

•Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.•Strategizing and monitoring the daily activities of customer service operations.•Assisting customer service staff with duties where required.•Training staff in areas of customer service and company policies.•Managing phone coverage and customer flow to ensure proficient customer service.•Investigating and solving customer service complaints.•Assisting with the development and implementation of service policies and explaining these to staff and customers.•Maintaining documentation pertaining to customer service department activities.•Audit/Monitor associates using a standard monitoring process (recorded & live monitoring) to ensure adherence to business procedures to handle accounts appropriately and ensure effective skills are utilized to guarantee customer satisfaction.•Performing additional duties where needed.•Hire and onboard new employees•Anticipate escalation and take over calls when needed•Measure performance with key metrics such as call abandonment, calls waiting etc.•Ensure adherence to policies for attendance, established procedures etc.

San Juan, Puerto Rico

Sell merchandise and interact with customers according to GNC standards. Receive, check,and shelve merchandise. Keep store clean and uncluttered. Complete customer transactions using the POS register and GNC Tablet.

Guaynabo, Puerto Rico, Puerto Rico

Audit/Monitor all collections and recovery associates using a standard monitoring process (recorded & live monitoring) to ensure compliance with the Collection Operating Instructions and applicable laws; following business procedures to handle accounts appropriately and ensure effective skills are utilized to gain payments and ensure customer satisfaction. Calibrate call scoring at regular intervals with other raters. Prepare reporting as needed for management summarizing monitoring results and provide feedback to management regarding associate results identified through monitoring process. Adhere to all established standards for compliance, productivity and quality.

Guaynabo, Puerto Rico , Puerto Rico

Administer collections according to required policies and procedures and perform all billing functions. Evaluate documents in collection systems and negotiate payments with customers through available payment methods. Oversee overdue accounts with help of automate systems and computers and assist customers with debt repayment plans.

Guaynabo, Pr

Handle incoming calls or inquiries from clients, assists customers effectively by solving customer disputes, provide customer additional information, tactfully handles confrontational or stressful interactions with customers, complete supporting data entry as required, accurately captures customer information. Specialized services; bankruptcy, charged off and probate accounts.

Fort Buchanan, Pr

Human resources general duties, payroll, benefits documentation. Processing recommendations for awards, decorations and promotions. While I was part of the Army Reserve I also had the opportunity to join the ROTC at college. As a cadet in the ROTC and due to my experience as a prior service military member I was in charge of small groups of cadets, leading them and showing them the basics of the US Army protocol. Secret security clearance

Bo. Garrochales Arecibo, Pr

Accurately organizing, filing and retrieving information regarding student’s records. Answering phone, assisting students and parents. Taking student’s attendance.

Bo. Factor Arecibo, Pr

Responsible for overseeing the daily operations of medical facilities. Manage staff by assigning and delegating tasks as needed. Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals as well as corrective actions as needed. Develop protocols and procedures to improve staff productivity. I was also in charge of most of the accounting cycle where I had to plan and manage the clinic's budget and approve payroll. Ensure that all policies and procedures function in accordance with state and federal laws.

Arecibo

Collects Medicaid reimbursements by gathering, coding, and transmitting patient care information; resolving discrepancies; adjusting patient bills; preparing reports.

Bachelor'S Degree

Certification

High School Diploma