Diego Duarte Email & Phone Number

São Paulo, Brasil

- Supervisão de equipe de Social Media para diversas contas do mercado de games- Gestão de equipe de moderadores de redes sociais- Acompanhamento e otimização de processos e fluxos de trabalho- Interface com clientes e contas atendidas- Planejamento de calendários e conteúdos- Participação em reuniões de líderes

São Paulo, Brasil

- Gestão das redes sociais coorporativas da Level Up (Instagram, Facebook, Twitter e Linkedin).- Criação de calendário de conteúdos, agendamento de publicações e gestão de comunidade.- Gestão das redes sociais e comunidade de um projeto global de games web3.- Responsável pelo gerenciamento de uma equipe de moderadores para as redes sociais.- Responsável por elaborar as estratégias de crescimento e engajamento de comunidades nas redes sociais, com foco em Discord.- Monitoramento constantemente as atividades e sentimentos da comunidade nos canais sociais.- Responsável pelas estratégias de crescimento e engajamento de comunidade, gerenciar, moderar e se comunicar em inglês em diversos canais como Discord, Twitter, Telegram, Medium e Facebook.- Criação de relatórios em inglês de desempenho dos canais e comunidades.- Criação de conteúdo original para comunidades, com foco em Crypto/NFT.- Gerenciamento do fluxo de produção das publicações, aprovações com cliente e novos projetos.- Elaboração de relatórios de análise de sentimento de comunidade e realização de comunicação imediata com equipes internacionais em casos de urgência e em momentos de crise.

São Paulo

- Creation of gaming content for social media: YouTube (24k), Instagram (4k), TikTok(180k) and Twitch (13k).- Streamer at Twitch- Analysis of results and metrics through YT Analytics and Twitch, Instagram and TikTokInsights.- Direct contact with audience- Community management- Contact with brands for partnership and publicity- Content creation for brands and partners- Understanding of brand deals and product integration on content

São Paulo Area, Brazil

- Monitoring, planning, and creation of content for all the company's social media pages: Facebook, Twitter, Instagram, YouTube e LinkedIn- Lead generation through inbound marketing campaigns- Development and implementation of brand awareness strategies- SEO strategy for social media- Reports for analysis of results and metrics- Strategies for customer experience- Management of campaigns with digital influencers- Management of an internal tool for colleagues to improve personal marketing- Development and implementation of online events- Contact with internal and external clients- Use of social media management tools: Hootsuite, Social Studio, Facebook Insights, Facebook Power Editor, Facebook Business, Twitter Analytics, YouTube Analytics

São Paulo Area, Brazil

- Management of the Duracell and P&G Brasil fanpages- Responsible for monitoring, producing and updating content in brand profiles on social networks (Facebook, Twitter, and YouTube)- Creation, editing, and posting of content following brand guidelines- Creation of reports and metrics- Cration of monitoring and performance reports on social media- Contact with other agencies and brands for content definition and areas of opportunity- Analysis and planning of strategies to improve the customer experience- Monitoring campaigns and promotional actions- Conducting research and gathering information- Use of social network management tools, monitoring, and metrics: Sprinklr, Facebook Insights, Facebook Power Editor, Facebook Business, Twitter Analytics, YouTube Analytics

São Paulo Area, Brazil

- Support to Community Managers of the brands: Pampers, Ariel, Downy, and Ace- Monitoring brand profiles and engaging with the customers- Monitoring of campaigns and promotional actions- Use of social network management tools, monitoring, and metrics: Sprinklr, Facebook Insights, Facebook Power Editor, Facebook Business, Twitter Analytics, YouTube Analytics

São Paulo

- Responsible for the content and management of digital communication channels- Monitoring and creating content for company pages on social networks (Facebook, Twitter, Instagram, and LinkedIn)- Managing, monitoring, updating and creating content for the corporate website- Use of Google AdWords tool- Revision of content and communication materials- Development and implementation of online and offline campaigns- Updating and maintaining the intranet- Management, content creation and update of internal television- Contact with internal and external clients- Frequent contact with headquarters in Germany and other locations throughout the world- Development of the LANXESS brand- Support in the development and implementation of events, trade fairs and congresses for internal and external public- Support in marketing strategies and the launch of brands

São Paulo Area, Brazil

Support to the Corporate Communication area, focusing on Marketing.- Responsible for the content and management of digital communication channels- Monitoring social networks- Media planning- Campaign development- Support in the development of events- Support in corporate and brand marketing strategies- Contact with internal and external clients- Frequent contact with the headquarters- Brand development

São Paulo Area, Brazil

I had the chance to teach students of different profiles, for almost three years. During this time, I was always looking for an effective and creative way to meet their needs, since they were always very distinct. I was also able to practice English even more and develop my teaching skills.