Diego Farabela Email & Phone Number

• Optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner. • Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration. • Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes. • Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. • Facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents. • Provide a holistic view of the client's environment and make recommendations to improve overall service.• Supported customers: AGA, AGCS, AZL, FFIC (Allianz Life Group), Baxter, Takeda and Parkland.

Responsibilities• People Manager in charge of Storage Management, Application Hosting Services & IS&LS groups with a Team of 40 people (24x7 support).• Supported customers: IGA (all GEOs), Panasonic, Cameron, Smart Meter Texas, Hitachi, Patriot Coal, Viewpointe, Agnesian.Achievements• Mentor for Global Leadership Mentoring Program• 24 recognitions were received by several customers as per our dedication and support

Responsibilities• People Manager in charge of Intel group, with a team of 60 people.• Supported customer: Telefónica de Argentina, Santander Río Bank, Patagonia Bank, ICBC Bank, Comafi Bank, American Express, Alto Paraná, Arcor, Quilmes, BST, Compañioa Financiera Argentina, Direct TV, Dow Chemical, Exiros, Loreal, La Buenos Aires Seguros, Pago Fácil, Siderca, Swiss Medical, Technint.Achievements• Focal for Global Server Build & Inventory processes (Unix and Intel)

Responsibilities• People Manager in charge of RFS (Request for Service) with a Team of 70 people, • Supporting several offerings (TSR/MSE, RFS, VSS, Bundle Code, SAN Add) over Unix environments. • Supported customer: American ExpressAchievements• Mentor for Global Leadership Mentoring Program• Zero unauthorized Changes as per defined Change Management Process

Responsibilities• People Manager in charge of AHS (Application Hosting Services) with a team of 50 people • Supporting several Middleware products (WebSphere MQ Series, Application Server and Message Broker, Apache, IIS, JBOSS, Datamirror and InfoSphere, etc) over Intel, Unix, Mainframe and AS/400 environments. • Supported customers: Baxter, CNH, FFIC, GOA Manulife, Sunlife, France Telecom, Solmelia and other Spain accounts.• Additionally, supporting Exchange environments for several customers: Avaya, CAMH, Symcora, Agnesian and several accounts in Spain• Balance the workload among the resources according to their skills, level and responsibilities; providing the basic alignments and making sure the objectives are clearly understood.• Fully responsible of the accountability for business results including: SLA and SLO metrics, meeting client satisfaction, productivity, financial, and business measurements, among others. • Lead / participate in organization planning, providing leadership and support to ensure that business objectives are met.• Employee's career development and compensations including annual salary increase, bonuses, and other financial/motivational issues.• Global Delivery Framework methodology implementation. Based on the principles created by Toyota in LEAN and SixSigma. Service orientated for continual improvement and better performance.Achievements• Sucessful integration of differents Middleware Teams into one single Pool as per Global Delivery Framework methodology

Responsibilities:• People Manager in charge of SCS (System Compliance Services) with a team of 110 people• Supporting Intel & Unix environments for several customers (AGCZ, AZL, Avaya, Baxter, CAMH, FFIC, Hitachi, ING, Manpower, Novartis & Williams)• Performing Patching, Healthchecking and Vulnerability Scan activities.Achievements• Audit satisfactory achieved: Corporate Audit, KCO Audit, ISO 9001/20000, Audit Digest

Responsibilites• Provide leadership of the Intel team supporting several accounts• Including project’s oversight and team activities supervision • Personnel hiring. Interview people and provide feedback to Human Resources from a Technical point of view• Understanding and guidance implementation for processes and procedures on the supported accounts (Avaya, Baxter, BP, Manulife and NYU)Achievements• Leader for Unix & Intel Hiring Team

Responsibilites• Intel Team Coordinator for Hitachi GST, Manpower & Hillenbrand accounts, with a total of 18 people under supervision.• Administration and Support of computer networks for different accounts in the US (Sanofi Aventis, Manpower, Hillenbrand and Hitachi GST).• Implementation of different Intel platform administration and management products.• Training of personnel.• Active and passive duty support.• Elaboration of procedure documents.Achievements• Global Delivery Framework methodology implementation. Sucessful Pilot for Intel Pools.

Responsibilites• Administration of the company´s computer network (network wiring, management systems, Intranet/Extranet, Internet access/FTP service, Corporate E-mail system/Webmail service, Remote access service, VPN service, News cable system, Web site, etc).• Administration of computer network of other companies of the group (América 24, Junin TV y Radio La Red).• Decision making for Hardware and Software purchases; negotiation with external suppliers.• Installation, configuration, setup and administration of different products (Microsoft Exchange Server 5.5/2003, Microsoft SQL Server 2000, Microsoft Proxy Server 2.0/ISA Server 2004, CA Brighstore ArcServe Backup 11.5/Etrust Antivirus 7.1, Microsoft Office 97/2000/XP/2003) on different platforms (Microsoft Windows NT Server 4.0/Windows 2000 Server/Windows 2003 Server/Windows 98-2000-XP).• Training of personnel.Achievements• Computer Network integration of all group companies located at different geographies

-Server administration (creation of user and e-mail accounts, permission assigments, network printers, etc).-Administration of Antivirus Software.-Administration of Back-Up Software.-Administration of network switches and network wiring supervision.-Primary and secondary user support.-In-site technical support (management areas).-Passive duty support.-Elaboration of procedure documents.

-Software support for different companies (Banco Provincia, Banco Río, Hotel Sheraton, Telintar, Siemens Argentina S.A.; and others). -Installation, configuration, setup and administration of products on different platforms (Microsoft Exchange, Microsoft Proxy Server, Novell Groupwise, Novell Netware Connect, Novell NIAS, CA Arcserve, CA Faxserve, diverse Antivirus; and others).

-Installation, configuration, setup and administration of networks (Novell Netware 3.12-4.10-4.11 e Intranetware) on different platforms (Dos, Windows 3.1-95-98, Windows NT Server and Workstation 3.5-4.0); and their interconnection. -Maintenance of computer equipment.-Technical support and assistance.-Installation of network wiring.-Training of personnel.

-PC ensambling.-Repairing of PCs and printers of different brands. -Telephone and on-site customer assistance (technical support).-In home installation of computer equipment.

Event Planner, Organización De Eventos

Electronic Technician High School Degree