Diego Gallardo Email & Phone Number

San Francisco, California, United States

• Trained Large Language Models to develop complex tasks in Data Analysis.• Generated Reinforcement Learning through Human Feedback (RLHF) data to train an AI Model to break down a request and build up a solution.

Wilmington, Delaware, United States

Highly selective fellowship program (acceptance rate <2%) where top talent comes to accelerate their machine learning careers, surrounded by a community of AI professionals and experts.

Lima, Peru

✓ Extracted and compiled information from external data sources.✓ Managed and analyzed Big Data efficiently and systematically.✓ Automated processes for the trafficking and programmatic advertising areas.✓ Developed reports and dashboards for monitoring teams and business units for data-driven decision making.✓ Implementation of Data Governance.

Lima, Peru

Consultancy for micro and small businesses for targeted improvements in:✓ Innovation and leveraging new technologies.✓ Business processes and optimizations.✓ Digital transformation.

Lima, Peru

Charged with the Banco de Crédito del Perú (BCP) account with the following responsibilities:✓ Understand customers demand and act through tickets to solve our customers and also ecosystem partners problems by providing the best experience.✓ Managed resources in order to maintain the greatest availability of the ATM network for all users.✓ Managed technical support teams, maintenance, storage and workshops of more than 60 people, responsible for taking action to resolve all client incidents and needs, both in-training in the workshop and in the field.✓ Performed follow-up to all client incidents and needs with the appropriate teams, internal or external, always in observance of the corporate business standards in place.✓ Generated progress reports along with reports reflecting all outcomes from customer service to the Self-help Channel Management Team.✓ Managed customer complaint processes as well as the effectiveness of all corrective actions taken.✓ Managed third-party provider complaints as well as the effectiveness of all corrective actions taken.

Lima, Peru

Charged with the BBVA Continental account with the following responsibilities:✓ Understand customers demand and act through tickets to solve our customers problems by providing the best experience.✓ Monitored and identified inbound incidents, classifying them according to their impact.✓ Resolved incidents in real-time through remote assistance.✓ Managed the technical team comprised of 20 employees charged with executing resolutions to each interruption thereafter, or coordinating with external groups in the case the incident was escalated.✓ Performed follow-up to all incidents and needs with the appropriate teams, always in observance of the corporate business standards in place.✓ Managed open attention tickets post-sale, whether for maintenance or technical support.

Lima, Peru

✓ Install and Configure Software.✓ Diagnose and resolve hardware issues.✓ Diagnose networking / connectivity issues.✓ Ensure all devices operative and in good working condition prior to test.✓ Configure physical devices to support different test scenarios.✓ Coordinate complicated repairs with on-site technicians.✓ Acted as a member of the System Standardization Project for the ATM network of the BCP on a national level.✓ Was recognized for training staff across Piura, Chiclayo, Trujillo and Arequipa, Peru.✓ Supervised the system implementation of ATM equipment in the aforementioned cities.✓ Formed part of the XMS Project focused around the implementation of the custom Software Agent in the ATM network of BBVA Continental.

Bachelor'S Degree, Information Technology

Associate Degree, Computer Science

Business Administration And Management, General