• Trained Large Language Models to develop complex tasks in Data Analysis.• Generated Reinforcement Learning through Human Feedback (RLHF) data to train an AI Model to break down a request and build up a solution.

Highly selective fellowship program (acceptance rate <2%) where top talent comes to accelerate their machine learning careers, surrounded by a community of AI professionals and experts.

✓ Extracted and compiled information from external data sources.✓ Managed and analyzed Big Data efficiently and systematically.✓ Automated processes for the trafficking and programmatic advertising areas.✓ Developed reports and dashboards for monitoring teams and business units for data-driven decision making.✓ Implementation of Data Governance.

Consultancy for micro and small businesses for targeted improvements in:✓ Innovation and leveraging new technologies.✓ Business processes and optimizations.✓ Digital transformation.

Charged with the Banco de Crédito del Perú (BCP) account with the following responsibilities:✓ Understand customers demand and act through tickets to solve our customers and also ecosystem partners problems by providing the best experience.✓ Managed resources in order to maintain the greatest availability of the ATM network for all users.✓ Managed technical support teams, maintenance, storage and workshops of more than 60 people, responsible for taking action to resolve all client incidents and needs, both in-training in the workshop and in the field.✓ Performed follow-up to all client incidents and needs with the appropriate teams, internal or external, always in observance of the corporate business standards in place.✓ Generated progress reports along with reports reflecting all outcomes from customer service to the Self-help Channel Management Team.✓ Managed customer complaint processes as well as the effectiveness of all corrective actions taken.✓ Managed third-party provider complaints as well as the effectiveness of all corrective actions taken.

Charged with the BBVA Continental account with the following responsibilities:✓ Understand customers demand and act through tickets to solve our customers problems by providing the best experience.✓ Monitored and identified inbound incidents, classifying them according to their impact.✓ Resolved incidents in real-time through remote assistance.✓ Managed the technical team comprised of 20 employees charged with executing resolutions to each interruption thereafter, or coordinating with external groups in the case the incident was escalated.✓ Performed follow-up to all incidents and needs with the appropriate teams, always in observance of the corporate business standards in place.✓ Managed open attention tickets post-sale, whether for maintenance or technical support.

✓ Install and Configure Software.✓ Diagnose and resolve hardware issues.✓ Diagnose networking / connectivity issues.✓ Ensure all devices operative and in good working condition prior to test.✓ Configure physical devices to support different test scenarios.✓ Coordinate complicated repairs with on-site technicians.✓ Acted as a member of the System Standardization Project for the ATM network of the BCP on a national level.✓ Was recognized for training staff across Piura, Chiclayo, Trujillo and Arequipa, Peru.✓ Supervised the system implementation of ATM equipment in the aforementioned cities.✓ Formed part of the XMS Project focused around the implementation of the custom Software Agent in the ATM network of BBVA Continental.