Diego León

Diego León Email and Phone Number

Account Management | Relationship Management | Business Development | Operational Leadership | Project Management @ Citi
new york, new york, united states
Diego León's Location
Bogota, D.C., Capital District, Colombia, Colombia
About Diego León

Project Management Specialist with over 7 years of experience in commercial roles and operational leadership. My expertise is rooted in key skills such as commitment, relationship-building, innovation, and the development of sustainable solutions that deliver value and elevate the customer experience.Throughout my career, I have honed a strong ability to lead teams, design and execute strategies that drive growth and enhance organizational efficiency, and manage complex projects to meet objectives in dynamic, multicultural environments. I am dedicated to fostering a culture of continuous improvement and operational excellence in every role I undertake.

Diego León's Current Company Details
Citi

Citi

View
Account Management | Relationship Management | Business Development | Operational Leadership | Project Management
new york, new york, united states
Website:
citigroup.com
Employees:
201877
Diego León Work Experience Details
  • Citi
    Operations Supervisor
    Citi Jun 2022 - Present
    Bogota, D.C., Capital District, Colombia
    • Lead and foster strong relationships between Business and Operations teams to ensure smooth operations, customer satisfaction, and compliance with Citi’s guidelines and local regulations.• Serve as the primary point of contact for clients, optimizing both transactional and non-transactional processes to drive continuous improvement in the customer experience.• Coordinate cross-functional teams to ensure seamless execution of client requests, leveraging operational efficiencies to deliver results.• Drive business growth through strategic involvement in digitalization initiatives, product development, remediation efforts, and campaign management.• Ensure alignment with business objectives by ensuring full compliance with Citi’s policies, procedures, and local regulations, while maintaining a focus on meeting client needs and achieving long-term success.
  • Avianca Cargo
    Commercial Associate
    Avianca Cargo Jul 2021 - Feb 2022
    Bogota,D.C., Capital District, Colombia
    • Conduct market research and prepare business reports.• Develop a project to optimize the transport and logistics process for pharmaceutical products.• Monitor and integrate the commercial, quality, and pharmaceutical areas.• Conduct internal procedure audits.Key Achievements: Analyzed market data to prepare reports and present business plans to management; Developed an improvement project to prevent temperature deviations during the handling of pharmaceutical products in the supply chain at the airline’s main hubs; Improved communication between departments to ensure quality and compliance with industry regulations.
  • Amazon Web Services (Aws)
    Logistics Analyst
    Amazon Web Services (Aws) Jan 2021 - Jun 2021
    Bogotá, Capital District, Colombia
    • Track, communicate, and impact key performance indicators such as customer risk, satisfaction, on-time delivery, among others.• Ensure compliance with workflow planning.• Oversee performance according to site-level KPIs.Key Achievements: Improved communication regarding workflow status between Operations and Area Managers, escalating any customer experience risks to senior management; Advised, coached, and effectively supported new managers and colleagues on central flow standards and procedures; Successfully analyzed numerical data to assess situations and take appropriate actions within the company.
  • Autospremium
    Commercial Coordinator
    Autospremium Aug 2017 - Dec 2020
    Bogota,D.C., Capital District, Colombia
    • Develop business and marketing plans.• Prospect, search for, and follow up with clients to ensure business.• Process information through social media channels.Key achievements: Established the commercial and marketing program by implementing brand standardization processes; Successfully maintained consistent growth in achieving commercial objectives and measuring customer satisfaction through after-sales service; Increased engagement and follower metrics by generating informative, value-driven content and analyzing data collected from social media.

Diego León Education Details

Frequently Asked Questions about Diego León

What company does Diego León work for?

Diego León works for Citi

What is Diego León's role at the current company?

Diego León's current role is Account Management | Relationship Management | Business Development | Operational Leadership | Project Management.

What schools did Diego León attend?

Diego León attended Universidad Ean, Universidad Ean, Universidad De Los Andes.

Who are Diego León's colleagues?

Diego León's colleagues are Dane Frandsen, Lazzaro Dos, Cavit Hakan, Sonia Sharma, Nguyen Thi Hoa, Jennifer Bagley, Bruce Reiser.

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