Diego Lima Email & Phone Number

New York, NY, US

Managed Service Provider. Just-Tech is a technology firm dedicated to the specialized IT needs of nonprofit and legal services providers nationwide.

Marcus Hook, PA, US

• IT Infrastructure: Collaborate with management to understand organizational and operational challenges. Review existing IT systems and internal processes; collect and analyze data to identify areas for improvement.
• Active Directory: User and group account administration. Endpoint device administration. Group policy management. DNS administration. AD topology and replication management.
• Microsoft 365 Administration: Overall administration, management, and configuration of Office 365 including, Exchange, Microsoft Teams, One Drive, SharePoint and Azure AD. Management of policies, security, compliances.
• Network Maintenance: Configuring and maintaining the organization’s local network (LAN/WAN). Manage and deploy security systems (antivirus, proxy filtering, firewall) and security policies to ensure the safety of all.
• IT Procurement: Ensures products and services are purchased in the most cost and time efficient manner. Evaluates contracts and vendors; makes final decisions regarding suppliers. Provides input to strategic decisions.
• Managed Print Service Admin: Managing internal printer fleet systems. Xerox certified - MPS authorized to sell operations 2021. (XPPS216 and FMP203).

Coatesville, PA, US

• IT Projects: Provides expert level IT project management for software, middleware, or hardware deliverables. Manages large and complex projects or multiple concurrent medium/small projects. Uses IT’s project management.
• Network Maintenance: Coordinates with 3rd Party IT Vendor to ensure network server security and up-time, including: security, alerts, file clean-up, software availability, and server efficiency. Develops deep knowledge.
• Employee & User Training: Provide guidance and assistance to users in regard to the optimal use of company software. Ensures compliance with policies and procedures regarding Aerzen USA standards.
• IT Assistance: Communicates and resolves staff and technical performance problems quickly and constructively. Respond professionally to user requests regarding network availability, software, hardware, settings, and/or.
• Parent Company and Vendor Coordination: Coordinates technology sub-vendors on system services, updates, upgrades, and performance issues. Develops strong relationships with vendors and negotiates resources, budget and.
• Phone System Maintenance: Oversees the selection and maintenance of phone and other electronic systems in partnership with our Third Party vendors.

Exton, PA, US

• Remotely supporting the workstations, printers and network for 10,000+ employees user base, including Latin America. Troubleshooting and resolving all levels software and hardware problems and Fulfilling support.
• Utilizing ServiceNow ticketing systems, responding to a high volume of support tickets.
• Leading and participating on team projects to improve internal processes and services.
• Educating users and providing basic to advanced technical support for supported systems, software and applications such as; Win7, MS Office suite, Exchange, Active Directory, IBM Lotus Notes, Traveler/IBM Verse, Oracle.
• Remote desktop support using Logmein Rescue and Join.me for troubleshooting and further investigation.
• Analyzing VPN connections, troubleshooting and fixing issues related to connections or user authentication.

Walldorf, BW, DE

• Responsible for the execution of HR software/application processes and transactions, according to documented procedures, within the HR Service Center. The main role being to ensure successful execution of the internal.
• Execution of HR processes and transaction according to SLA. Keeping all documents updated. Ensure data integrity for key deadlines. Ensure information flow with all departments and functions in SAP, which are involved.
• Building relationships with other team members or departments outside the HRSC in order to facilitate the support for processes.
• Work with additional team members to share knowledge on topics to ensure cross-training and scalability for all process work. Provide accurate and friendly advice and service to all customers, such as colleagues.
• Continuously improving work and processes by constantly assessing the services efficiency and utility. Project responsibilities to support technology or process enhancements and changes. Provide input on training needs.

Walldorf, BW, DE

• Responds to general employee inquiries related to the various HR functional areas. Utilizes SAP’s EIC systems to document inquires and escalate those requiring investigation, interpretation or further analysis to.
• Attending to employees from Latin America, Canada and USA and responsible for meeting the established service level agreements, while focusing on delivering quality customer service to the employee base. Responsible.
• Responsible for fielding phone calls, on-line tickets, and emails from employees regarding all technical and HR- Related questions.

Montabaur, Rheinland-Pfalz, DE

• Responsible for technical support for the company’s Information Technology market in Spain (In excess of 100,000 customers).
• Support to all shared hosting and specialty hosting products including e-commerce, SharePoint and hostedMicrosoft Exchange and MailXchange (By 1&1).
• Assist customers with inquiries concerning server and networking issues, includingall aspects of domains and web hosting (i.e., domain registration and transfer process, DNS records, setting up FTP accounts, etc.).
• Provide technical support for the many tools bundled with hosting products (e.g., template-based website building software, web statistics, newsletter distribution, DNS management interface, SSLs, etc.) and open bug.

Wayne, PA, US

• Provide Interpreter and Translator services to the insurance, health care, and other industries.
• Supervise communication with clients, employees, Interpreters and other individuals.
• Responsible for the hiring, training, and support of new interpreters.
• Preparation of employee’s schedules, timekeeping, payroll records and documentation.
• Responsible for Profit and Loss, billing and account reconciliation.
• Budgeting,cost control, variance analysis and reporting.

Basking Ridge, NJ, US

• Testing and certification of telecommunication equipment.
• Customer order fulfillment and distribution.
• Problem identification and resolution.

Boulogne Billancourt Cedex, FR

• Provide lifecycle support of the core corporate cross-functional application(s) (ERP).
• Support local area network (LAN), wide area network (WAN), voice mail, and e-mail systems.
• Resolve hardware/software interface problems and issues.
• Assemble and lead project teams.
• Participating in analysis, design, evaluation, testing, administration of new systems and applications that addressed business requirements.
• Managing numerous simultaneous projects.

Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor’S Degree, Computer Science

Bachelor’S Degree, Psychology