Diego Fernandes Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

Responsible for developing new partners logos and implementing the corporate governance structure, assisting the CEO and executive leadership in the integrated management of strategic and tactical OKRs, and focusing on operational excellence and process standardization.

São Paulo, Brasil

The leadership of multidisciplinary teams (40 people), experts in the implementation of disruptive cloud solutions;Responsible for restructuring support services, promoting the standardization of processes with a focus on quality, operational efficiency, and customer satisfaction;Main results:• Reduction of 88% in the Lead Time of support services (Request and Incidents), achieved in just two months of the project, applying Lean IT best practices;• 43% increase in customer satisfaction after standardizing services and creating personalized service mats by customer category and business criticality level.

São Paulo, Brasil

CLIENT: AB-InbevConsulting to the Technology and Business teams in the survey of process requirements (AS IS / TO BE) since the idealization, creation of demands, and project management (Scrum Master).Responsible for change management, creating implementation plans, communication, documentation, training, workshops, organization, and conduction of Executive Committees for approval and project status.

São Paulo E Região, Brasil

CLIENT: EDF Man GroupResponsible for the mapping and standardization project for Global Sales processes (SalesForce - CRM)

São Paulo E Região, Brasil

CLIENT: GPAExecutive consulting in the implementation of the culture of continuous improvement in operations of a large retailer in the market, training and qualifying teams, and managers in the use of agile and performance tools; • Responsible for conducting Kaizen events, Lean Warehousing, preparing Kanban and A3 materials, standardizing processes, and leading 5S audits.Main Achievements: Training, conduction, and conclusion of 6 Kaizen events.• 60% reduction in process lead time and double the productivity in Grocery Receipt, Sorting and Shipping FV (Fruits and Vegetables), Perishable Sorting, and Shipping Receiving FV, Transhipment and Grocery shipment from the distribution center located in Pernambuco - CE/BR.

São Bernardo Do Campo, São Paulo

Team Management (25 people), including two managers and two coordinators, Processes and Project areas, HR and Business Intelligence;

São Bernardo Do Campo, São Paulo

• Direction and restructuring of the administrative, operational, and corporate governance areas;• Billing strategic planning process restructuring and development, covering the adopted strategies review in the Call center dialer, massive e-mail tools, ticketing, SMS, virtual agents, and digital channels;• Income leverage Project development, aiming at the optimization of the operational costs, through the processes streamlining; and• Responsible for the Restructuring of the Processes and Projects, HR, and Business Intelligence areas.Main results:• Billing processes mapping for the Kawasaki Consulting, having. As a result, the automation of 100 % of the tasks, increasing and controls, functions decreasing: 49% of SLA, 50% of people’s capacity, 40% of tasks, and increasing of 8% of income.• Billing processes mapping for the Kawasaki Consulting, having as a result of the automation of 100 % of the tasks, increasing of 100% of the processes control, processes decreasing: 49% of SLA, 50% of people’s capacity, 40% of tasks and increasing of 8% of income;• Restructuring Project of the Planning area. As a result, the area has obtained a continuity manual of the business and leverage 30% higher than the previous month before the implementation.

São Bernardo Do Campo, São Paulo

Responsible for restructuring the area of zero, after 3 years without this structure of the company. Main results: Implementation of a highly relevant CRM (in "Standby" for almost 6 months). With my entry, I successfully deployed CRM in less than 2 months using Agile Scrum methodology.

São Paulo Area, Brazil

Responsible for the Projects Portfolio Coordination, corporate risks, business intelligence, and multifunctional teams (Trading, Post-Trade, Clearing House, Central Depository and Sinacor Systems), providing support and the necessary resources so that every team member meet the deadlines with the expected quality;Main results:• New process architecture model after the BM&FBOVESPA merger process with CETIP.• Integration of the Risk Management and Process areas, developing a new risk mitigation policy to help top management decision-making.• Development and application of "Corporate Presentation Development" training, obtaining an average of 96% of approval in the 6 classes (80 professionals) for which the training was given.• 2nd stage of the Post-Negotiation Integration Project (IPN), BRL 21 billion of collateral capital was returned to the market, 30% of middle and back-office cost reduction. • New system integration software for Sign-in Sheet, Payroll, Recruitment and Selection, Performance, and Education. Update of processes involved, 59% reduction in risks indicated in the processes, and initial parameterization for E-SOCIAL (conclusion forecast for 2018).• Lean Six Sigma project, serving as a methodology multiplier in the company.• Solution of the security software performance indicator (the 78% goal had not been reached for 2 years). In the first month of the project, the indicator was reached, and we established it at 98% at the end. • Data structuring and report generation project (BACEN, IPN program). Process organization and creation of report booking, assuring information traceability, and governance.• Development and management of teams with 07 people. Technical Skills: Lean Six Sigma, 5w2h, 5s, Ishikawa, Pareto, PDCA, BPM CBOK®, Canvas, BPMN, Oracle Business Process Architect/Aris, Bizagi, Microsoft Vision, PMO, PMP PMBOK®, MS-Project, Agile Scrum and ITIL, COSO, COBIT Methodology and ISO 9000.

São Paulo Area, Brazil

Preparation of complex reports, in compliance with necessities of internal company areas and regulator bodies of the stock and financial markets.Main results:• Development of managerial panels, building on Business Intelligence Power BI platforms. Advanced dashboards summarizing multiple databases, scenarios, statistics, trends, geolocalization and KPIs.• Deployment of the 1st stage of the Post-Negotiation Integration Project (IPN), reduction of around BRL 20 billion in the value of deposited guarantees. Our team was responsible for executing tests and managing market information processes, internal clients and regulatory entities. • Deployment of the SISCOSERV system, deployed within the term specified by the Federal Revenue Office. Process automation leadership, achieving 70% of savings in company technological resources, sparing 100% of a person's time in the operationalization of the system.• Advanced use of the DAX language, OLAP, ETL tools, Power BI and Tableau.Technical Skills: Stage Gate, advanced Excel, Databases, DAX, SQL, OLAP, ETL, Data Analytics, Business Intelligence (Tableau and Power BI), Big Data (Hadoop).

São Paulo Area, Brazil

Responsible for supporting financial issues related to the development of new products and projects throughout the company to contribute to new ideas and measurement of operational impacts in the financial sector.• Great participation in developing new products, through financial analysis and analysis of possible impacts on the financial operation derived from the launching of new products and projects.• The leadership of systemic improvements requested by the financial team through the opening and follow-up of an internal project.• Responsible for detecting and implementing control points in Accounts Receivable and Financial Control for new products.• Carrying out mappings and reviews of existing processes and new products, ensuring the indicators' monthly update.• Implementation of the project of international prepaid cards of the Alelo. The project was delivered on an agreed-upon basis, covering all finance areas (Accounts Payable, Accounts Receivable, Treasury, and Tax).

São Paulo Area, Brazil

Implement improvements to financial processes and projects, involving the conduction of internal control activities for the real estate credit product, encompassing planning and risk mapping.• The gradual transfer of contract formalization activities to service providers, deploying quality and productivity controls, and achieving process improvement.• 30% reduction in operation costs, assuring 100% traceability of documents under custody, 60% of the volume of internal and external client complaints, and 70% of the number of document custody suppliers through the real estate credit document centralization project.

São Paulo E Região, Brasil

Responsible for the process of document analysis for the formalization of the contracts of fiduciary sale of real estate credit.

São Paulo Area, Brazil

Experience in the management, monitoring, and mapping of the portfolio of judicial and extrajudicial defaults, making contact with lawyers for credit recovery, as well as in the analysis of processes and proposals, hiring of outsourced offices and financing of vehicles and CDC, preparing management reports for the measurement of results.• Maximization of 25% of the volume of agreements and receipts of defaulting clients, through training, monitoring, and training of collection offices, and executing periodic visits, implementing quality and productivity reports (BSC).

São Paulo Area, Brazil

Planning and implementing improvements in the Call Center routines, working in people management, training, and development, succeeding in structuring the back office teams to provide services to Santander Bank in ​​Automobile Insurance.

Mba, It Management

Bachelor'S Degree, Business Administration