Diego M. Email & Phone Number

Remote

Managed project communication through calls, emails, and chat, ensuring clear information flow for all stakeholders.Provided exceptional customer service by actively listening to concerns, resolving project issues, and exceeding expectations.Utilized project management software (e.g., IMS, myRedVest, Salesforce) to keep track of project details, deadlines, and documentation.Maintained accurate and complete project records, ensuring compliance with permits, Lead Safe Practices, and… Show more Managed project communication through calls, emails, and chat, ensuring clear information flow for all stakeholders.Provided exceptional customer service by actively listening to concerns, resolving project issues, and exceeding expectations.Utilized project management software (e.g., IMS, myRedVest, Salesforce) to keep track of project details, deadlines, and documentation.Maintained accurate and complete project records, ensuring compliance with permits, Lead Safe Practices, and other relevant regulations.Collaborated with internal teams and service providers to maintain project schedules, manage budgets, and address any issues that may arise. Show less

San Antonio, Texas, United States

- Processed hazardous packages that were damaged into Amazon AUSTIN software according to HAZMAT standards which enhanced profits by modifying and correcting wrong processes that would otherwise result in government penalties worth $100,000+.- Effectively communicated and trained team members on hazmat protocols, ensuring compliance withsafety standards and operational KPIs. Coordinated meetings to highlight weekly safety protocols and track performance metrics, fostering a culture of… Show more - Processed hazardous packages that were damaged into Amazon AUSTIN software according to HAZMAT standards which enhanced profits by modifying and correcting wrong processes that would otherwise result in government penalties worth $100,000+.- Effectively communicated and trained team members on hazmat protocols, ensuring compliance withsafety standards and operational KPIs. Coordinated meetings to highlight weekly safety protocols and track performance metrics, fostering a culture of safety and efficiency.- Conduct thorough vehicle safety audits to ensure compliance with operational standards, enhancing driver safety, minimizing risks on the road, and showcasing progress towards key performance indicators (KPIs) on a daily, weekly, and monthly basis.- Managed break and lunch schedules for the team, optimizing productivity and ensuring adequate coverage during operational hours. Show less

Miami, Florida, United States

- Showcased exceptional communication through coordination of tasks with team members and managers, ensuring optimal store operations from opening to closing and consistently achieving daily sales targets.- Delivered exceptional customer service by promptly addressing inquiries, efficiently resolving issues, and consistently ensuring high levels of customer satisfaction, leading to increased customer retention and positive feedback.- Acquired proficiency in using digital platforms for… Show more - Showcased exceptional communication through coordination of tasks with team members and managers, ensuring optimal store operations from opening to closing and consistently achieving daily sales targets.- Delivered exceptional customer service by promptly addressing inquiries, efficiently resolving issues, and consistently ensuring high levels of customer satisfaction, leading to increased customer retention and positive feedback.- Acquired proficiency in using digital platforms for inventory management and sales tracking, resulting in streamlined processes, accurate sales tracking, and improved inventory control. Show less

Software Development, Computer Software Engineering

A fully-immersive, part-time accelerated, project-based, and intensive 20-week Full-Stack Developer Accelerator that provides students.

Education record