Diellza Pira Email & Phone Number

Pristina, District Of Pristina, Kosovo

Pristina, District Of Pristina, Kosovo

• Led hardware projects from concept to launch, ensuring timely delivery and high-quality results. Collaborated with cross-functional teams, including engineering, design, and supply chain, to align product development.
• Managed all hellocare.ai MP products, overseeing the successful production of 15,000+ units valued at $3-4 million.
• Led the development of upcoming products such as PTZ20x 2, PoE Splitters, NICU Phones, etc., ensuring alignment with market needs and company goals.
• Responsible for rigorous device testing processes, achieving 97-99% product reliability and ensuring high-quality standards.
• Secured a minimum of 10% cost reduction through strategic vendor negotiations, optimizing project budget and profitability.

Pristina, District Of Pristina, Kosovo

• Led initiatives to understand strategic business needs and growth plans, automating processes and enhancing IT products. Managed 15+ software projects from initiation to completion using Agile methodologies, ensuring.
• Automated business processes, significantly improving operational efficiency.
• Achieved a 95% accuracy rate in task assignment through Jira, boosting project productivity.
• Demonstrated expertise in business analysis, UI/UX design, and innovation.
• Conducted user acceptance testing (UAT) with a 98% defect resolution rate.
• Contributed to aligning IT strategies with business objectives for organizational growth.

• Led initiatives to enhance help desk operations during a transitional period, providing technical support and improving workflow efficiency. Managed daily support activities while overseeing a team of engineers to.
• Analyzed and delegated tasks to engineers, optimizing resource allocation.
• Provided technical support to all KEDS & KESCO employees, addressing a diverse range of issues.
• Managed more than 500 technical issues monthly, ensuring timely resolution and maintaining service standards.
• Developed and implemented a new IT Operations process, significantly enhancing workflow efficiency.
• Improved Help Desk performance through effective communication, reducing disturbances and increasing staff satisfaction.

I was an intern in KEDS Academy. After completing the academy, I had the opportunity to observe KEDS' operations and the entire electrical distribution system in action. During this time, I gained valuable insights into the processes and engineering behind electricity distribution.