Program Analyst
Current-Supported Fortune Society's programs through the evaluation of data related to service delivery and outcomes as well as developed system improvements using brain-storming, root cause analysis, and other tools/techniques to enhance programs' overall operating efficiency and effectiveness and the quality and timeliness of their internal/external reporting capabilities.-Worked with managers of assigned programs to promote a genuine understanding of using data to manage their programs and ensure that internal/external performance targets are met and desired outcomes achieved and properly documented. -Reinforced entering and reporting data through the agency's primary database, CaseWorthy.-Worked with managers and front-line staff of assigned programs to develop and implement a system of continuous quality improvement (CQI) and quality assurance (QA), which they will be responsible for maintaining.-Monitored assigned programs' performance and worked with program managers to develop corrective action plans as needed. -Supported the Development team in obtaining data required to demonstrate Fortune's expertise; created logic models; produced evaluation designs and actual evaluation tools as necessary.-Acted as liaison between program staff and the I/T department, translating program needs related to database functionality and reporting. -Evaluated client satisfaction through surveys and focus groups, analyze and report work results, and any recommendations to enhance program quality.-Coordinated with program managers on the start-up of new programs and contract/grant renewals, ensuring that critical tasks (such as having an appropriate system for data collection and reporting) are clearly defined and monitored for completion.