Anh Vu Email & Phone Number

Helsinki Metropolitan Area

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Helsinki, Southern Finland, Finland

Swappie is the marketplace for buying and selling refurbished iPhones, and one of the fastest-growing companies and consumer brands in Finland and the Nordics. My responsibilities were:- Coordinating with department leads on a day-to-day basis to ensure that the operational key metric goals are reached and the operational activities function smoothly in order to deliver the products in the promised timeframe to our customers.- Implemented capacity planning projects (resources relocation, planning of holidays, etc.) for Swappie's operational sites in Finland and Estonia, consisting of more than 900 employees.- Applied technical knowledge (Excel/Google Sheets, Google Data Studio and SQL) to manage internal capacity data and conduct analysis to support planning process as well as to provide real-time insights into internal daily production & operation KPIs.

Helsinki Metropolitan Area

- Managed returns requesting Return Merchandise Authorisation (RMA) by ensuring the purchase orders be processed and unqualified goods returned to suppliers within the agreed timeline in order to retrieve an exchange, refund, or credit notes.- Handled followed-up processes such as reporting, shipping, recording and tracking credit notes, etc. - Collaborated closely with the Supply department to engage the supply partners on a range of operational issues.- Analysed and engaged suppliers in finding solutions to decrease the amounts of goods returns, and to ensure the profitability of every purchase order. - Planned, improved and developed RMA as well as internal production processes and projects.- Kept close contact with and supported other departments in the company.- Applied technical skills (Google App Script) to improve and automate RMA report templates.

Helsinki Area, Finland

Sandro is an ethnic restaurant serving Moroccan & North-African cuisine. My tasks at Sandro included:- Responsible for onsite catering service for different types of events.- Greeted and interacted with customers personally and on the phone. Offered appropriate seating arrangements.- Presented buffets and à-la-carte menus, educated customers with the restaurant's food concept and took orders. Handled cashier work.- Relayed orders to the kitchen and ensured all orders are filled in a timely and accurate fashion.- Set up dining rooms and made reservation arrangements.- Maintained a clean and organized work area.

Hanoi, Vietnam

FotoRelations is a Hanoi based photography company with close ties to the Scandinavia's leading school, kindergarten and sports photography company-Fovea. At FotoRelations, I worked mainly as a project & event planner, a team connector and a production supervisor and my tasks were:- Planned & executed the photography projects & events. - Followed-up the photography production process and maintained customer relationship. - Received and distributed information internally, and assisted the CEO with office administration work. - Connected and engaged three different departments within the organisation to the same goal.- Maintained and updated the website’s contents.

Helsinki Area, Finland

Sandro is an ethnic restaurant serving Moroccan & North-African cuisine. My tasks at Sandro included:- Greeted and interacted with customers personally and on the phone. Offered appropriate seating arrangements.- Presented buffets and à-la-carte menus, educated customers with the restaurant's food concept and took orders. Handled cashier work.- Relayed orders to the kitchen and ensured all orders are filled in a timely and accurate fashion.- Set up dining rooms and made reservation arrangements.- Maintained a clean and organized work area.

Jyväskylä, Finland

Outgoing Exchange team is responsible for finding the most suitable students for the available internship positions abroad. In addition, Outgoing Exchange team keeps in touch with the interns during and after their internships, and it reintegrates interns to AIESEC activities. My tasks at AIESEC were:- Participated in planning and and organizing events.- Conducted market research based on the internship positions in the database. - Conducted marketing campaigns for the organization and projects. - Defined the student groups to target and promoted exchange programs for them with meetings, presentation, workshops, etc. - Recruited, evaluated and selected the suitable applicants for the available internship positions (along with my team of 4 people during the whole year, we successfully helped more than 20 students/post-graduates to go and make their impacts in other countries)- Committed training programs for the interns about issues such as cultural shock and their rights and responsibilities in the foreign country.- Developed strategy operations which the team would follow to reach its goal.

JyvSkyl Area, Finland

Big Bang is an ethnic restaurant serving Chinese & Mexican cuisine. My tasks at Big Bang included:- Helped the Executive Chef testing new recipes, kept track of food supplies, and prepared items prior to a meal service.- Responsible for the storage of food, both incoming stock and leftovers, assisted in unloading delivery trucks and ensured that food is stored in the appropriate conditions.- Prepared for the next shift, kept the station in working order and fully stocked.

Spain

Bellevue Club belongs to BlueBay Hotels and Resorts which is a distinctive collection of hotels and resorts in the Caribbean, Mexico, Europe and MENA. My tasks there included:- Prepared drinks and interacted with customers. - Conducted cashier task.- Followed and updated the amount of daily goods consumption and kept them well stocked. - Provided a welcoming, cheerful and friendly atmosphere and equipped a problem-solving attitude.

Finland

Ziliot International Ltd. is an international company based in Finland, which has created an online platform for manufacturers and small businesses to expand to other markets around the world. The service product is developed to help them to look for partnership opportunities, distributorship opportunities, and wholesale dealerships.- Conducted online marketing by writing blog posts, articles, newsletters, communications materials, and material for social media channels.- Generated customer relationship and planned meet-ups for the community. - Managed incoming media requests and build relationships with industry journalists, created and executed media campaigns. - Managed customer support and online feedback forums.

Vietnam

My tasks included:- Opened and arranged the daily appearance of the shop.- Assisted and consulted the customers in choosing products.- Handled the cashier.- Supervised the stock and placed orders for the stock.

Hanoi, Vietnam

Event Assistant and Supervisor - "Olympic Summer 2011" - Prepared and organised materials, equipment and facilities for the event- Handled the customers registration- Assisted teachers for event activities- Supervised and took care of the children and their safety at the eventRelated experiences:- Proctor for CFA (the Chartered Financial Analyst) and ACCA (Association of Chartered Certified Accountants) exams, 5th June 2011 – 15th June 2011, British Council Hanoi, Vietnam- Seasonal Customer Service Assistant, 2009 – 2010, British Council Hanoi, Vietnam

Vietnam

Climax serves daily coffee & drinks/buffet & à la carte combining Asian&European cuisine style. At Climax, my responsibilities were:- Greeted and interacted with customers at the gate and had them seated.- Served à la carte menu and carried out cashier work.

Vietnam

Oriflame is a Swedish brand providing a wide range of cosmetic products including hair, skin and personal care, and fragrances. At Oriflame’s branch in Hanoi, my tasks included:- Assisted integrity events and provided orientation training for new team members- Communicated and provided adequate information about the company and products to customers with catalogs and product samples - Handled the ordering and delivery of the products and conduct monthly sales report