Dierre Whitlock Email & Phone Number

United States

• Collaborated with various internal groups to ensure timely and accurate client deliverables for existing and prospective investors.• Prepared and reviewed reporting deliverables, portfolio updates, and investment summaries.• Supported strategy-specific responses to due diligence related requests and assisted with CIM’s Annual Investor Meeting organization.

Tempe, Arizona, United States

Led the initiative for the Advanced Escalations team, collaborating with cross-functional teams to resolve over 100 legal and high-priority escalations, including lawsuits and fraud.• Spearheaded the department functions structuring with engineering, legal, and executive branches.• Resolved escalations sent directly from the CEO and executive branches, ensuring timely and effective solutions.

Phoenix, Arizona, United States

• Resolved highly escalated issues and calls at DoorDash, collaborating with management to develop new verticals.• Partnered with leaders to create support outlines, ensuring efficient problem-solving processes.• Contributed to building a strong foundation for customer support at a fast-growing startup, enhancing customer satisfaction.

Phoenix, Arizona, United States

• Monitored supervisor escalations queue at DoorDash in Phoenix, Arizona, United States.• Resolved complex issues with support, merchants, and drivers to ensure customer satisfaction.• Collaborated with managers to update the knowledge base for support team efficiency.

Phoenix, Arizona Area

• Provided exceptional customer support by answering 100-200 calls daily, resolving issues promptly to ensure customer satisfaction.• Collaborated with support team to address customer inquiries via email and phone, escalating complex issues for timely resolution.• Developed strong communication and problem-solving skills in a fast-paced call center environment at DoorDash.

Phoenix, Arizona Area

In my role as a COE Specialist II at Uber, I excelled in resolving complex customer issues promptly and efficiently. I mastered multiple systems and became a subject matter expert, providing valuable assistance to both internal CSRs and users. My effective communication skills allowed me to address problems quickly and efficiently.

Phoenix, Arizona Area

• Addressed customer complaints, processed orders, and maintained accurate inventory records at Grainger.• Acted as a liaison between warehouse and customers, facilitating product feedback and suggestions.• Reported customer feedback to management, leading to improved customer satisfaction and retention.

Greater Phoenix Area

• Managed a team of 8 agents, overseeing 10+ creative projects from concept to completion.• Spearheaded the development of the Social Care Team on Twitter, Facebook, and Instagram.• Collaborated directly with the CEO and Senior Executives to find innovative solutions to complaints and lawsuits.

Glendora, Ca

• Recorded sales, balanced daily cash $20,000+, and maintained inventory database.• Assisted with selecting and purchasing products.• Directed and coordinated marketing activities, notably in the Mellow Yellow campaign.• Educated customers on promotions and filled out forms.