Diego Esteban Armas Herrera Email & Phone Number

New Zealand

Auckland, New Zealand

• Support the implementation of the asset management plan and strategies to optimize the lifecycle of gas network assets. • Oversee asset inventory, maintenance schedules, and replacement planning to ensure optimal asset performance and reliability. • Help define asset information and data requirements that improve decision making. • Ensure asset data is captured in the appropriate network information systems and lead improvement opportunities, as required.• Support gas networks with preparation, review and audit assurance of assigned technical standards, HSEMS standards, equipment specifications, standard drawings and network policies. • Identify and report any discrepancies or issues observed during audits and coordinate with relevant teams for resolution. • Facilitate regular risk meetings for the gas networks team, focusing on asset management risks, controls and action plans. • Oversee the implementation of risk mitigation strategies and actions. • Support gas distribution and the wider EGF team with external audits (i.e., 7901) to ensure compliance to requirements.• Capture and monitor key performance indicators (KPIs) and metrics to evaluate asset management activities. • Generate regular reports and analysis to track gas industry performance trends to inform decision-making. • Prepare field service and regulatory performance reports.• Manage a comprehensive standards register for gas network asset management. • Develop and implement processes for assuring adherence to technical standards throughout asset management activities.• Maintain accurate and up-to-date records of all documentation, ensuring compliance with relevant standards and regulations. • Utilize Meridian software for efficient record management of gas network asset documentation and data. • Support contract management processes including the change control process, dispute resolution, performance management.

Auckland, New Zealand

Key Responsibilities:• Provided comprehensive consular support to Colombian citizens, ensuring adherence to all legal and regulatory requirements. • Processed and managed documentation essential for consular services with precision and efficiency.• Oversaw the management of consular office providers' accounts and site maintenance activities.• Facilitated the organization and execution of cultural exchange projects and events, fostering diplomatic relations.• Generated detailed reports for monthly financial closing and conducted bank consolidations to ensure accuracy and compliance.• Scheduled and coordinated appointments for citizens, optimizing consular service delivery.

Auckland, New Zealand

Key Responsibilities:• Led the onboarding and training initiatives for new Salesforce users within the Gas Deployment team, as well as field service providers, ensuring proficiency and alignment with project objectives.• Managed and supervised a team of professionals, overseeing meetings and promptly addressing high-priority inquiries from stakeholders to maintain project momentum.• Provided proactive problem-solving support to the team and field service providers, resolving technical, system, and on-site issues efficiently.• Spearheaded incident management processes, accurately documenting and escalating issues to consultants and developers using Jira.• Developed comprehensive test scripts and executed User Acceptance Testing (UAT) and Business Validation Testing (BVT) to validate system enhancements.• Collaborated closely with developers, consultants, business analysts, and product owners to drive the implementation of new enhancements and ensure seamless integration.• Served as the system administrator for integration tools and Dataloader, overseeing user management, report generation, and bulk case creation integrated into Salesforce.• Created and maintained robust reports and dashboards in Salesforce, enabling stakeholders to monitor progress, outcomes, and quality assurance metrics effectively.• Utilized power query to consolidate external customer communication data, enhancing the reporting capability of Salesforce.• Strategically planned and managed work schedules and dispatches to ensure adherence to project timelines and targets.• Delivered exceptional customer experiences and efficiently managed customer complaints to resolution, enhancing overall project satisfaction and success.

Auckland, New Zealand

Key Responsibilities:· Liaising with internal and external stakeholder.· Managing queries from Retailer regarding service requests.· Providing to FSP with job information and clarification as required and resolve any issues.· Processing data received from the field FSP and Retailer.· Testing system and raising issues found to developers.

Auckland, New Zealand

Key Responsibilities:• Facilitated effective communication and collaboration with both local and international stakeholders, ensuring alignment with organizational objectives.• Provided comprehensive advisory services for international studies, guiding individuals through the complexities of studying abroad and ensuring compliance with relevant regulations.• Proactively resolved escalated customer complaints and issues, demonstrating strong problem-solving skills and commitment to customer satisfaction.• Collaborated closely with tutors and Heads of School to address academic matters and ensure the smooth progression of students' educational journeys.• Ensured strict adherence to the Code of Practice, maintaining high standards of integrity, ethics, and professionalism in all consular activities.• Designed and executed engaging group activities for international students, fostering a sense of community and integration within the stu

Bogotá D.C. Area, Colombia

• Contacting potential new customers.• Delivering advisory for international studies.• Managing schedules for advisories.• Following prospection of potential customers.• Fostering empathy and a strong relationship with customer.• Receiving and solving customer’s inquiries.

Auckland, New Zealand

• Making cocktails a la carte.• Preparing antipasto and cheese boards.• Training new staff to make cocktails, serve beverages and food.• Maintaining the bar areas clean and tidy.• Inventorying and restocking bar and food. • Entertaining customer with an enjoyable attitude, singing and dancing.• Supporting duty manager during activities and special functions.• Giving appropriate and polite response to solve customer complaints.

Bogotá D.C. Area, Colombia

Key Responsibilities:• Instructed students in technical papers covering various aspects of the oil & gas field, ensuring comprehension and application of complex concepts.• Conducted training sessions on the functionality and usage of tools commonly employed in the oil & gas industry, fostering practical skills development among students.• Led educational field visits to oil & gas production facilities across Colombia, providing firsthand exposure to industry operations and best practices.• Participated in the delivery of training programs focused on first aid, firefighting, and life rescue techniques, prioritizing student safety and emergency preparedness.• Provided advisory support for the academic curriculum development program, contributing insights and recommendations to enhance program relevance and effectiveness.• Mentored students in their research projects, offering guidance and expertise to facilitate project completion and academic success.

Venezuela

Key Responsibilities:• Supervised oil tests in the petrochemical lab, ensuring meticulous adherence to protocols and the integrity of test results.• Certified the accuracy of Oil & Gas Measuring Systems nationwide, guaranteeing compliance with industry standards and regulations.• Oversaw projects aimed at installing new measuring systems to enhance regulatory enforcement and improve measurement accuracy.• Conducted audits of facilities and measuring systems to assess compliance with regulatory requirements, identifying areas for improvement and corrective action.• Drafted detailed reports documenting activities performed and faults discovered during audits, providing valuable insights for process improvement.• Planned and coordinated activities for measuring systems certification according to predetermined schedules, ensuring timely completion and compliance.

Zulia Area, Venezuela

Gas Engineer, Hydrocarbons

Activities and Societies: EUREKA (PREMIOS A LA INNOVATIVIDAD UNIVERSITARIA)Ganador de un Reconocimiento Especial En La Mención Vas.

Diploma, Business, Management, Marketing, And Related Support Services

Not certificated