Markus Dietrich Email & Phone Number

Zürich, Schweiz

My role:As a results-driven Account Director at Genesys, I specialize in closing new business and driving revenue growth within the banking and financial services sector in Switzerland and Austria. My role involves engaging both prospects and existing customers, aligning their business needs and objectives with innovative Genesys solutions.Key Responsibilities:Business Development: Proven success in acquiring net new business through consultative sales strategies.Client Relationship Management: Nurturing relationships with prospects and existing clients, ensuring satisfaction and sustainable partnerships.Solution Alignment: Expertise in solving complex business needs by aligning them with Genesys solutions.Guiding and supporting clients on their journey to the cloud, ensuring seamless integration and tailored solutions for their business needs.Sales Cycle Management:Resource Coordination: Effectively coordinating resources to meet client requirements and exceed expectations.Campaign Management: Driving sales campaigns across the entire lifecycle, from inception to closure.Accurate Forecasting: Diligently forecasting pipeline accurately to support strategic decision-making.About Genesys:Genesys empowers more than 7'500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Zürich

Gartner, Forrester and our customers recognise Appian to be a leader in three areas:Low Code, BPM & Case Management. All three areas are the essential components of what constitutes an effective Digital Transformation Platform and Appian is the only provider offering all three in one single product. The Appian Digital Transformation Platform allows for easy building, launching, using, and changing even powerful and mission critical enterprise apps. Unifying process management and data management, collaboration and document management across an existing customer application landscape; with Appian we enable our customers to create and start delivering easy-to-use native mobile applications (on- and offline) in a few weeks only rather than in months or even years.Our DNA in Appian is innovation, agility & speed. We are the fastest enabler in the digital transformation industry. Appian creates competitive advantage in many different industries. In the Financial Services industry and in Banking & Capital markets our customers use our Appian Digital Transformation platform for Product Management, Customer Acquisition, Customer On-Boarding, Operational Effectiveness and Governance, Risk & Compliance, etc. In the Insurance industry our Appian Digital Transformation platform is used for Claim Management, Sales, Marketing & Distribution, Underwriting, Servicing & Administration as well as Finance, Administration and Compliance, etc. Other supported industry areas are Energy, Manufacturing, Retail, Health Care (Payers & Providers), Life Science & Pharma, Telecom & Media and Transportation.

Zürich

Gartner is the world’s leading research and advisory company and a member of the S&P 500. Gartner equips business leaders with indispensable insights, advice and tools to achieve their mission critical priorities today and build the successful organizations of tomorrow. Gartner's unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. Gartner is a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.

Zürich Und Umgebung, Schweiz

(Nortel has been acquired by Avaya)Leader of the Swiss Sales team for enterprise customers in Switzerland

Lead the Swiss Sales team for enterprise customers in Switzerland

Regional Sales responsibility for the enterprise market.

Development and Implementation of Joint Business Plans with Strategic Business Partners in Switzerland, Germany, Italy and Belgium. Relationship Management to responsibles from Business Partners in Management, Sales, Product Management and Operations. Sales and project support for the strategic businesses. Sales quota responsibility.

Development and Implementation of Joint Marketing Plans with Strategic Business Partners in Switzerland. Planning and Execution of Product Introductions. Planning and Realisation of Marketing Programs (Sales Incentive, Technical- & Sales-Trainings, End user Campaigns, Event Marketing). Coordination of all Public Relations Activities in cooperation with a PR agency.

Development of the Marketing Concept and Implementation in the international market place in coordination with the R&M subsidiaries. Development of an efficent and powerful Team. Introduction of a Cabling System in the international market under a own label. Management of the departements: Exhibitions, Sales Administration, Sales Support, Advertising and PR. Number of employees in the whole area: 25. Direct reporting: 11.

Leadership of the Sales Departement with three employees in the Internal Sales Departement and four Sales Employees (two based abroad). Assigned Region: Europe, Middle East and Africa (EMEA). Directly attended Countries: Germany, Italy, Austria. Coordination of all Marketing Activities with the Coordination Management of the Partner in Italy. Within these three years we developed the business from 3 Mio. SFr. (1993) to 30 Mio sFr. (1996) sales revenue.

Introduction of Cabling Systems together with Partners (IBM), Product Presentations for the Subsidiaries of the Partner, Acquisition of Distributors and System Integrators, Buildup and Support of the Distributor Network, Education of Distributors, Joint Product Presentation at End Users.Assigned Countries: Switzerland, Germany, Austria, Italy, Scandinavia, Belgium, Greece, Turkey, Middle East.

Maintenance of the Product Range ‘Connectivity Systems’, Creation of Sales Documents, Product Introduction, Training and Education of the Sales Crew, Customer Presentation, Planning and Implementation of the Communication Activities for the Product Range.

Interface between Development of the Headquarters (Rieter) an the Production of Electronic Control Systems for Spinning Systems, Planning Operation, Maintenance of technical documets and manufacturing master data in the ERP system.

Business Development | Relationsship Management | Business Partner Management

Higher State Degree Marketing Manager (Eidg. Dipl. Marketingleiter), Marketing

State University Of New York (Albany), Business Administration

Activities and Societies: Dual Degree with GSBA in Zurich

State Degree For Marketing Planner (Eidg. Fachausweis Marketingplaner), Marketing

Oekreal

Education record