Arpit Agarwal Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

- Facilitating the integration of clients, contacts, and customers into our Client Relationship Management (CRM) database- Addressing both internal and external inquiries or troubleshooting requests from clients/customers regarding access to research materials- Conducting User Acceptance Testing (UAT) on multiple applications as needed to ensure seamless integration of changes/enhancements into the live (production) environment- Guaranteeing the prompt completion of all operational tasks in accordance with agreed Service Level Agreements (SLAs)- Engaged participants in ongoing business projects, involved from conceptualization through execution, and committed to delivering tangible results- Deliver training sessions to new team members and establish and upkeep Standard Operating Procedures (SOPs) for the process- Initiate remedial actions aimed at enhancing the overall quality of data- Provide ad-hoc reports to Sales and Research Business Managers- Actively participate in audits, including liaising with auditors, offering process insights, and providing evidence- Deliver monthly Key Performance Indicators (KPIs) and establish robust governance to ensure audit preparedness- Currently overseeing the process with minimal need for direct supervision- Identify risks and issues within business processes and systems, conduct thorough root cause analyses, and establish controls for day-to-day activities- Effectively prioritize responsibilities to manage a demanding workload, particularly during critical periods and key deployment phases - Optimizing processes by reviewing for loopholes, implementing controls, and establishing governance to enhance data quality- Created a comprehensive and structured workflow for the business process, detailing each step and its dependencies

Gurugram, Haryana, India

- Worked as an Analyst and streamlined activities to improve analytics reports and metrics that support the business operations to support the organization in the realization of the company’s vision and achieve the business goals.- Expedited the Document Reviews using the technical tools including Fannie Mae, Freddie Mac & FHA as per the requirements along with the deliverance of Loans to Assigned Investors.- Worked closely with Business & Operational Management assisting with operational metrics & business analytical needs.- Exuberated detailed Business Solutions & Analytics & delivery of solutions ensuring requirements are met & benefits realized by clients.- Proactively communicated Business Analytics & information to senior management along with real time response initiatives to mitigate the business process flows.- Identified problems by meeting Business KPI's & resolving them as per investor's needs & requirements. Worked on Incident Management by mitigating the issues faced by the clients & stakeholders in adherence to the SLAs.- Part of core team project which drove the NPS target from 5 to 8.5 and maintained 95% CSAT (Customer Satisfaction Score).- Recognized by senior management for being the Top Performer consecutively for 3 months, achieving 175% of the target.

Kolkata, West Bengal, India

-Orchestrating Banking Operations to complete according to time and budget schedules, that objectives conform to the line of business' overall Standards, Operations Objectives.-Conducted Sales & Service Operations in a safe & secure manner and safeguarded all branch assets to ensure the safety of Bank & customer assets & transactions, escalating issues to management.-Accrued Document Verification, coordination for Loan Disbursement, & File Sanctioning Process.-Successfully assisted in delivering Rs 25cr residential loans from a non performing area on monthly basis. Reviewed DSA meetings & standard vs actual performance.- Developed and ensured customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery & service quality norms.- Achieved growth in market share from 10% to 37% in a span of 8 months as a management trainee by activating non performing areas.- Part of a 15 member team to identify cross‑selling opportunities boosting conversion percentage from 36% to 81% through mentoring and periodic training.

Mumbai Area, India

Branding And Advertising Strategies For Aditya Birla Sun Life Insurance Survey on understanding Consumer behaviour towards Insurance Designing advertisement campaigns, Competitors analysis Increasing Direct Sales Force, managing a team of 4 interns Social Media Promotions, Sales

Kolkata, West Bengal, India

- Aligned issuance of Term Loan Management & Loan Processing in consummation with Commercial Banking Operations team & managed the assigned portfolios like personal loans and retail loans.- Assisted in loan sanctioning of Rs 100cr for commercial projects.- Followed on Credit interests and worked on the Loan Disbursal Management including the term loans, personal loans, and retail loans while assuring the credit score is as per the regulatory rules.

Master Of Business Administration - Mba, Marketing, 8.73 Cgpa

Activities and Societies: Tarkash - Sports Club, Parivartan - Eco Club Studied all domains in the first two semesters, having core.

Pg Advance Certificate In Digital Marketing & Communication, Digital Communication And Media/Multimedia

Mba Preparation