Vishal Sharma Email & Phone Number

City Of London, England, United Kingdom

My role is focused on Mastercard's Core Payments Business unit, specifically within UK Real Time Payments – Vocalink. Working with Mastercard’s AI and Data Strategy to deliver data dictionary and end-to-end data flows, aligning them to safeguard data privacy, security and compliance:- Deliver initial discovery on the initiative, shaping and structuring the approach, deliverables and document repository, Product Data Briefs and Data Flows for UK payment schemes – Image Clearing System, Bacs payments, Cash Isa and Current Account Switching service.- Deliver Product Data Brief and Data Flows for High frequency messaging systems including Clearing and Settlement, Support & Operations and Reference Data.- Leading the delivery of data briefs to meet regulatory standards, facilitating smooth reviews and approvals by legal, compliance, product and business teams.

London, England, United Kingdom

Product development, consulting and solution design.---- In partnership with an accounting practice, I designed & delivered ClkSync – A Work Automation Bridge. ClkSync enabled syncing client jobs and employee tasks from the on prem, legacy Accounting & Practice Management application to ClickUp.com, allowing single view of work & forecasting, agile ways of working and save 20% - 30% manual efforts to manage work and find client information.---- Design and delivery of Co-track, a SaaS API platform for remote patient monitoring, clinical survey and self-monitoring. ---- In partnership with a GP based in France, I designed & delivered Doc&Me – A Remote Patient Monitoring Android & IOS mobile & tablet app. Completely anonymous, Doc&Me allowed GPs to monitor COVID-19 patient symptoms and view geo distribution of symptoms. Test patients were able to monitor, share & export symptoms diary for themselves and their dependents using multiple mobile and tablet devices.

London, England, United Kingdom

Verisk's Health Risk Rating Tool automates the medical risk assessment, providing insurers with information needed to support insurance underwriting. The challenge was to extend the existing capability to lifestyle, life critical illness & health combined risk assessment and expansion into the new markets. Responsibilities and achievements: Working closely with Managing Director, directors, actuaries, analytics, medical & product team to deliver risk assessment as a service portal, web widget & open APIs:- Functional design, solution designs & option analysis for Life, Critial Illness and Health underwriting solution.- User journeys and user interface designs – risk assessment portal and master data management portal.- Master data design, algorithm specification, data models, data flow design with inputs and outputs.- Data content, calculations and illustrations for build, test & delivery.- Feature map, & backlog – epics, user stories & acceptance criteria.

London, England, United Kingdom

I served Reach Aware as a board member and non-executive director, a UK based technology service provider for businesses in UK and Australia. I advised the company on ways of working (remote & agile), customer onboarding, delivery optimisation, resourcing and development of new products and services.

London, England, United Kingdom

Euromonitor International is the world's leading independent provider of market intelligence. I was tasked to define, shape, and communicate the functional design & backlog to deliver complex data structures, business processes and highly data driven user interfaces for the strategic data transformation initiative. Responsibilities and achievements:- Discovery and analysis of legacy operations and systems including spreadsheets.- Master data design, data flows, data driven web user interface and backend APIs for the research and data transformation platform to ingest and transform market intelligence data - sizes, measures, and shares.- Discovery & design to deliver the single source of master data reference and management.- Leading the functional design, backlog shaping – features, epics & user stories, planning, refinements & retrospective.- Delivering functional, non-functional requirements and data specifications.

United Kingdom

At the height of the pandemic, I was tasked to onboard and deliver 2 new customer propositions and scaleup the current customer delivery model.Responsibilities and achievements:- Deliver bespoke 1-2-1 online health coach & webinar portal: Leading the discovery, feasibility assessment & delivery including initial backlog, proof of concept, web & mobile apps, audio/video API integration.- Backoffice CRM & call management platform: Customer onboarding and leading the design and delivery of contact prioritisation and agent assignment, business intelligence and reporting dashboards.

London, United Kingdom

PSD2 - Strong Customer Authentication programme to deliver multi-factor authentication for all customer channels. Responsibilities and achievements:* Lead refinement and planning workshops with the multiple technology teams and architects.* Deliver and shape user journeys, features, and product backlog for agile delivery (Scrum).- Lloyds Banking Group web - browser identification.- Lloyds Banking Group web and mobile authentication via SMS OTP.- Lloyds Banking Group web and mobile authentication via voice call.* Non-functional requirements, operations, and support requirements.

Reigate

Undergoing major digital transformation and period of growth, at esure, the objective was to reduce the call volume and increase the capacity of customer services by delivering digital platforms and online self-service portal for 2+ million motor and home insurance policy holders. Responsibilities and achievements:- Digital Self-Service: Enabling self-serve customer portal for online document access, mid-term amendments, NCD submission and policy renewals.- Operation Design: Delivering multi-channel customer journey and supporting business processes designs.- Integrated Insurance Offering: Supporting Business Development team in customer journey design, market research and validating new digital propositions to increase customer engagement, retention, and growth.

London, United Kingdom

I worked with MHRA (Medicines and Healthcare products Regulatory Agency) for major digital transformation programme to deliver business cases and solution option analysis. I achieved 100% funding approval from Cabinet Office.Responsibilities and achievements:- Central Alerting System (National patient safety): a national digital compliance tools to send compliance alerts to public, social care providers, NHS trusts, foundation trusts, CCGs, public health directors, regional officers, primary care providers and CMOs.- GS1 Compliance for NIBSC: to enable unique global product identification and enable machine to machine procurement.

Bromley, United Kingdom

Professional IT Services and consultancy

London, United Kingdom

Barclays information business wanted to bring best value for their customers, this time by offering cashback and rewards on range of non-banking products and services. Responsibilities and achievements:* Barclays Smart Spend/Blue Rewards: Deliver digital customer journeys, backlog & multi-channel operations design to support 2+ million, Barclays online and mobile banking retail and business users:- Cashback on instore and online shopping at UK high street retailers (Top Cashback integration).* Barclays GOV.UK Digital Identity: Deliver digital customer journeys, operations design for complaints and financial reconciliation process/integration with Government Digital Services.

London, United Kingdom

* Barclays Smart Spend/Blue Rewards: Deliver digital customer journeys, backlog & multi-channel operations design to support 2+ million, Barclays online and mobile banking retail and business users:- B2B integration with price comparison website energyhelpline.com to offer savings on energy bills.- B2B integration with travel booking site Expedia to offer best deals and cashback.- B2B integration with price comparison website Simplify Digital to offer savings on internet and media services.

Guilford, United Kingdom

I delivered customer journey, system integration requirements for multiple digital initiatives. The key objective was to reduce B2B and B2C barriers for retail home and motor insurance customers. Responsibilities:• Business Analyst for multiple projects within Allianz Retail eCommerce Division (home and motor insurance).• Requirement workshops/walkthroughs, customer journey, analysis and user stories specification with internal/external stakeholders, at all levels.• Business analysis support and customer journey for digital retail propositions:- Allianz ‘Your Cover’ Brand, BMW insurance, Skoda Insurance online quote & buy capability.- Business/system integration with Allianz aggregator channel, namely GoCompare.com, Confused.com and ComparetheMarket.com.- Integration with back-office system, document generation system and external systems.• Supporting offshore and technical team for requirement clarification/rationalisation, knowledge transfer and testing.

London

I joined AON eSolutions on a time bound service contract to ease peak demand from business development team. Within short timeframe, I successfully delivered Asset & Risk Management features on time.

Norwich

Aviva was my first client as a Contractor. I provided my services to develop strategic digital propositions under Marketing & Distributions leadership. I delivered requirements and solution designs for B2B APIs for insurance policy data exchange and high interactive financial planning & cross selling retail proposition - Life Planner.Responsibilities:• Leading requirements workshops, customer journey mapping, and process design for financial planning & cross selling platform Life Planner.• Delivering branding, customer support and compliance/regulatory requirement analysis and specification (Agile).• Operations design including incident management and support model.• Service requirements for B2B APIs for insurance policy data exchange using ORIGO standards.

Croydon, United Kingdom

I joined HCL IBS recently after HCL acquisition of life and pension BPO from Liberata Financial Services Ltd. As part of key transformation program, I successfully delivered process/system requirements and design to improve customer communications and regulatory/compliance as per FSA guidelines.Responsibilities:• Working with senior stakeholders for regulatory/compliance requirement- Implementation of new policy features as per new regulations- Process/System changes to Claims process, Annual reviews and premium collection lifecycle - Changes to outgoing documentation generation process• Responsible for business requirements, system design documents, process designs and UAT test plans.• User training repository and delivery plans

Bromley, United Kingdom

At TCP Life Systems, I was tasked to deliver new age, strategic digital platform, key to organisation’s success in years to come. I joined a team of developers, testers and architects to deliver foundation design of core application components, for online self-serve insurance policy, servicing and back office operations. We successfully met our objectives within time and budget.

Cheltenham, England, United Kingdom

At Mastek, I designed & delivered digital policy administration system for UK life and pension products for Capita Life and Pensions, Zurich Insurance and Metlife UK insurance products using Agile and SCRUM. Technologies: PL/SQL, Oracle RDBMS, JAVA

Mumbai Area, India

Mumbai Area, India

My first opportunity to work in the enterprise environment, implementing ERPs for chemical and Metal industry.Technologies: Oracle D2K, Oracle Web Forms, Oracle RDBMS

Bachelor Of Engineering, Computer Science

Senior Secondary School, Computer Science