Vishal Sharma Email and Phone Number
Thanks for viewing my profile.I am a senior change and delivery consultant with 20+ years of experience specialised in shaping concepts, producing blueprints/roadmaps, bringing them to life and to deliver certainty for digital/data focused business initiatives.I have engineering degree in Computer Science, 15+ years of experience working closely with business leaders, across Insurance, Banking, Market Research & Analytics, SaaS and Technology Services providers, delivering challenging and cross-functional initiatives.I am the founder of Tapping Toad (https://tappingtoad.com), a Information Technology & Consulting company based in London.Experienced in:• Building new propositions ground up, optimising existing processes & digital operations design: Initial discovery, shaping digital strategy, business case, feasibility assessment, solution option analysis.• Stakeholder management, breaking complex problems & dependencies into easy to clear illustrations & artefacts, to drive alignment & collaboration between customers, businesses, technology providers & delivery teams.• Delivering digital product, services and integrated platforms in compliance with FCA, GDPR, UK Data Protection & Web Content Accessibility Guidelines.• UX focus to identify & communicate wide range of personas & multi-channel user journeys designs, wireframes & prototypes – Figma, Sketch.• Clear illustration of requirements functional, non-functional, data quality, governance, infrastructure & operations requirements.• Delivering Target Operating Model, customer journey, digital operations design & process modelling ‘AS IS’ & ‘TO BE’ - flow charts/BPMN.• Full SDLC, quality assurance & backlog management, features, user stories, acceptance criteria - Azure DevOps, JIRA, Confluence, Monday.com & Asana.• Leading Waterfall & Agile delivery frameworks – SCRUM, Kanban, No Label Agile, SAFE. • Experienced in backlog refinement, sprint planning, review and retrospective.• Technology vendor assessment, onboarding, & management.Data analysis: Jupyter, Google Co-labs, Excel, Google Sheets, Python (Pandas, Matplotlib).Industry legal & compliance: FCA, AML, sanctions, GDPR, UK Data Protection & WCAG. Including supplier contracts, privacy policy and software end user agreements.Technical Skills:- REST API design & integration, micro-services, Spring Framework, Azure & Google cloud.- Kotlin, Python, SQL and PL/SQL, Oracle, SQL Server, My SQL, Postgres SQL, JSON & XML (Visual Studio Code, Azure Data Studio, IntelliJ IDEA).Have a great day ahead!
Vocalink, A Mastercard Company
View- Website:
- vocalink.com
- Employees:
- 1052
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Data Business AnalystVocalink, A Mastercard Company Sep 2024 - PresentCity Of London, England, United KingdomMy role is focused on Mastercard's Core Payments Business unit, specifically within UK Real Time Payments – Vocalink. Working with Mastercard’s AI and Data Strategy to deliver data dictionary and end-to-end data flows, aligning them to safeguard data privacy, security and compliance:- Deliver initial discovery on the initiative, shaping and structuring the approach, deliverables and document repository, Product Data Briefs and Data Flows for UK payment schemes – Image Clearing System, Bacs payments, Cash Isa and Current Account Switching service.- Deliver Product Data Brief and Data Flows for High frequency messaging systems including Clearing and Settlement, Support & Operations and Reference Data.- Leading the delivery of data briefs to meet regulatory standards, facilitating smooth reviews and approvals by legal, compliance, product and business teams.
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Founder And DirectorTapping Toad Aug 2016 - PresentLondon, England, United KingdomProduct development, consulting and solution design.---- In partnership with an accounting practice, I designed & delivered ClkSync – A Work Automation Bridge. ClkSync enabled syncing client jobs and employee tasks from the on prem, legacy Accounting & Practice Management application to ClickUp.com, allowing single view of work & forecasting, agile ways of working and save 20% - 30% manual efforts to manage work and find client information.---- Design and delivery of Co-track, a SaaS API platform for remote patient monitoring, clinical survey and self-monitoring. ---- In partnership with a GP based in France, I designed & delivered Doc&Me – A Remote Patient Monitoring Android & IOS mobile & tablet app. Completely anonymous, Doc&Me allowed GPs to monitor COVID-19 patient symptoms and view geo distribution of symptoms. Test patients were able to monitor, share & export symptoms diary for themselves and their dependents using multiple mobile and tablet devices. -
Data & Api Business Analyst (Life, Critical Illness & Health Underwriting Solutions)Verisk Apr 2023 - May 2024London, England, United KingdomVerisk's Health Risk Rating Tool automates the medical risk assessment, providing insurers with information needed to support insurance underwriting. The challenge was to extend the existing capability to lifestyle, life critical illness & health combined risk assessment and expansion into the new markets. Responsibilities and achievements: Working closely with Managing Director, directors, actuaries, analytics, medical & product team to deliver risk assessment as a service portal, web widget & open APIs:- Functional design, solution designs & option analysis for Life, Critial Illness and Health underwriting solution.- User journeys and user interface designs – risk assessment portal and master data management portal.- Master data design, algorithm specification, data models, data flow design with inputs and outputs.- Data content, calculations and illustrations for build, test & delivery.- Feature map, & backlog – epics, user stories & acceptance criteria. -
Board Member And Non Executive DirectorReach Aware Jul 2021 - Oct 2023London, England, United KingdomI served Reach Aware as a board member and non-executive director, a UK based technology service provider for businesses in UK and Australia. I advised the company on ways of working (remote & agile), customer onboarding, delivery optimisation, resourcing and development of new products and services. -
Lead Business Analyst (Data Transformation)Euromonitor International Jun 2021 - Jun 2022London, England, United KingdomEuromonitor International is the world's leading independent provider of market intelligence. I was tasked to define, shape, and communicate the functional design & backlog to deliver complex data structures, business processes and highly data driven user interfaces for the strategic data transformation initiative. Responsibilities and achievements:- Discovery and analysis of legacy operations and systems including spreadsheets.- Master data design, data flows, data driven web user interface and backend APIs for the research and data transformation platform to ingest and transform market intelligence data - sizes, measures, and shares.- Discovery & design to deliver the single source of master data reference and management.- Leading the functional design, backlog shaping – features, epics & user stories, planning, refinements & retrospective.- Delivering functional, non-functional requirements and data specifications. -
Product Owner/Lead Business AnalystReach Aware Nov 2020 - Apr 2021United KingdomAt the height of the pandemic, I was tasked to onboard and deliver 2 new customer propositions and scaleup the current customer delivery model.Responsibilities and achievements:- Deliver bespoke 1-2-1 online health coach & webinar portal: Leading the discovery, feasibility assessment & delivery including initial backlog, proof of concept, web & mobile apps, audio/video API integration.- Backoffice CRM & call management platform: Customer onboarding and leading the design and delivery of contact prioritisation and agent assignment, business intelligence and reporting dashboards.
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Lead Business AnalystLloyds Banking Group Sep 2018 - Nov 2018London, United KingdomPSD2 - Strong Customer Authentication programme to deliver multi-factor authentication for all customer channels. Responsibilities and achievements:* Lead refinement and planning workshops with the multiple technology teams and architects.* Deliver and shape user journeys, features, and product backlog for agile delivery (Scrum).- Lloyds Banking Group web - browser identification.- Lloyds Banking Group web and mobile authentication via SMS OTP.- Lloyds Banking Group web and mobile authentication via voice call.* Non-functional requirements, operations, and support requirements. -
Digital Business AnalystEsure Group Aug 2017 - Jul 2018ReigateUndergoing major digital transformation and period of growth, at esure, the objective was to reduce the call volume and increase the capacity of customer services by delivering digital platforms and online self-service portal for 2+ million motor and home insurance policy holders. Responsibilities and achievements:- Digital Self-Service: Enabling self-serve customer portal for online document access, mid-term amendments, NCD submission and policy renewals.- Operation Design: Delivering multi-channel customer journey and supporting business processes designs.- Integrated Insurance Offering: Supporting Business Development team in customer journey design, market research and validating new digital propositions to increase customer engagement, retention, and growth. -
Business AnalystMedicines And Healthcare Products Regulatory Agency Aug 2016 - May 2017London, United KingdomI worked with MHRA (Medicines and Healthcare products Regulatory Agency) for major digital transformation programme to deliver business cases and solution option analysis. I achieved 100% funding approval from Cabinet Office.Responsibilities and achievements:- Central Alerting System (National patient safety): a national digital compliance tools to send compliance alerts to public, social care providers, NHS trusts, foundation trusts, CCGs, public health directors, regional officers, primary care providers and CMOs.- GS1 Compliance for NIBSC: to enable unique global product identification and enable machine to machine procurement. -
DirectorConcept One Consultancy Limited Mar 2011 - Mar 2016Bromley, United KingdomProfessional IT Services and consultancy
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Senior Business Analyst ContractBarclays Jan 2015 - Dec 2015London, United KingdomBarclays information business wanted to bring best value for their customers, this time by offering cashback and rewards on range of non-banking products and services. Responsibilities and achievements:* Barclays Smart Spend/Blue Rewards: Deliver digital customer journeys, backlog & multi-channel operations design to support 2+ million, Barclays online and mobile banking retail and business users:- Cashback on instore and online shopping at UK high street retailers (Top Cashback integration).* Barclays GOV.UK Digital Identity: Deliver digital customer journeys, operations design for complaints and financial reconciliation process/integration with Government Digital Services. -
Senior Business Analyst ContractBarclays Jun 2013 - Jul 2014London, United Kingdom* Barclays Smart Spend/Blue Rewards: Deliver digital customer journeys, backlog & multi-channel operations design to support 2+ million, Barclays online and mobile banking retail and business users:- B2B integration with price comparison website energyhelpline.com to offer savings on energy bills.- B2B integration with travel booking site Expedia to offer best deals and cashback.- B2B integration with price comparison website Simplify Digital to offer savings on internet and media services.
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Digital Business Analyst (Retail Business It, Ecommerce)Allianz Insurance May 2012 - Mar 2013Guilford, United KingdomI delivered customer journey, system integration requirements for multiple digital initiatives. The key objective was to reduce B2B and B2C barriers for retail home and motor insurance customers. Responsibilities:• Business Analyst for multiple projects within Allianz Retail eCommerce Division (home and motor insurance).• Requirement workshops/walkthroughs, customer journey, analysis and user stories specification with internal/external stakeholders, at all levels.• Business analysis support and customer journey for digital retail propositions:- Allianz ‘Your Cover’ Brand, BMW insurance, Skoda Insurance online quote & buy capability.- Business/system integration with Allianz aggregator channel, namely GoCompare.com, Confused.com and ComparetheMarket.com.- Integration with back-office system, document generation system and external systems.• Supporting offshore and technical team for requirement clarification/rationalisation, knowledge transfer and testing. -
Contract Business AnalystAon Esolutions Feb 2012 - Apr 2012LondonI joined AON eSolutions on a time bound service contract to ease peak demand from business development team. Within short timeframe, I successfully delivered Asset & Risk Management features on time.
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Business Analyst & Solution Designer (Workplace Savings)Aviva Mar 2011 - Dec 2011NorwichAviva was my first client as a Contractor. I provided my services to develop strategic digital propositions under Marketing & Distributions leadership. I delivered requirements and solution designs for B2B APIs for insurance policy data exchange and high interactive financial planning & cross selling retail proposition - Life Planner.Responsibilities:• Leading requirements workshops, customer journey mapping, and process design for financial planning & cross selling platform Life Planner.• Delivering branding, customer support and compliance/regulatory requirement analysis and specification (Agile).• Operations design including incident management and support model.• Service requirements for B2B APIs for insurance policy data exchange using ORIGO standards. -
Business AnalystHcl Insurance Bpo Services Ltd. Mar 2010 - Feb 2011Croydon, United KingdomI joined HCL IBS recently after HCL acquisition of life and pension BPO from Liberata Financial Services Ltd. As part of key transformation program, I successfully delivered process/system requirements and design to improve customer communications and regulatory/compliance as per FSA guidelines.Responsibilities:• Working with senior stakeholders for regulatory/compliance requirement- Implementation of new policy features as per new regulations- Process/System changes to Claims process, Annual reviews and premium collection lifecycle - Changes to outgoing documentation generation process• Responsible for business requirements, system design documents, process designs and UAT test plans.• User training repository and delivery plans
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Business/System AnalystTcp Lifesystems May 2008 - Mar 2010Bromley, United KingdomAt TCP Life Systems, I was tasked to deliver new age, strategic digital platform, key to organisation’s success in years to come. I joined a team of developers, testers and architects to deliver foundation design of core application components, for online self-serve insurance policy, servicing and back office operations. We successfully met our objectives within time and budget.
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Business Analyst, Sr. Software Designer And Implementation Team LeaderMastek Limited Jun 2006 - May 2008Cheltenham, England, United KingdomAt Mastek, I designed & delivered digital policy administration system for UK life and pension products for Capita Life and Pensions, Zurich Insurance and Metlife UK insurance products using Agile and SCRUM. Technologies: PL/SQL, Oracle RDBMS, JAVA -
Senior Software EngineerMastek Sep 2005 - Jun 2006Mumbai Area, India
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Software Engineer And AnalystEastern Software Systems Apr 2004 - Sep 2005Mumbai Area, IndiaMy first opportunity to work in the enterprise environment, implementing ERPs for chemical and Metal industry.Technologies: Oracle D2K, Oracle Web Forms, Oracle RDBMS
Vishal Sharma Education Details
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Computer Science -
Mira Model SchoolComputer Science
Frequently Asked Questions about Vishal Sharma
What company does Vishal Sharma work for?
Vishal Sharma works for Vocalink, A Mastercard Company
What is Vishal Sharma's role at the current company?
Vishal Sharma's current role is Digital/Data Business Analyst, Product Owner & Product Manager @ InsureTech, UK Financial Services | Gen AI | Digital Products & Services | Self-service | Automation | Data | APIs | SaaS.
What schools did Vishal Sharma attend?
Vishal Sharma attended Krishna Institute Of Engineering & Technology, Mira Model School.
Who are Vishal Sharma's colleagues?
Vishal Sharma's colleagues are Vanessa Lewis, Sandeep Channa, Chris Tickner, Jane Medany, Pramodh Chelimala, Samira Kadiri, Brian O'malley.
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Vishal Sharma
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