Lider Operación
Smart Process Automation
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Diego Ramirez Email & Phone Number
Lider operación
at
Smart Process Automation
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Lider operación
Location
Bogotá, Capital District, Colombia
Company size
Who is Diego Ramirez? Overview
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Quick answer
Diego Ramirez is listed as Lider operación at Smart Process Automation, a company with 184101 employees, based in Bogotá, Capital District, Colombia. AeroLeads shows a matched LinkedIn profile for Diego Ramirez.
Diego Ramirez previously worked as Senior Technical Account Manager at Oracle and Senior Advanced Support Engineer at Oracle. Diego Ramirez holds Máster En Dirección De Sistemas De Información Y Tecnología Empresarial from Imf Business School.
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Email format at Smart Process Automation
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Smart Process Automation
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Profile bio
About Diego Ramirez
Over a 12-year career in tech, interested in building strong customer relationships and increasing engagement with them, developing a deep technical understanding of the implementation, going live, and incidents, acting as the point of contact for them, and translating complex technical issues into tangible solutions.
Current workplace
Diego Ramirez's current company
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Smart Process Automation
10 roles
Diego Ramirez work experience
A career timeline built from the work history available for this profile.
Senior Technical Account Manager
CurrentResponsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use implementation services. Act as a point of contact for any major incidents, and be responsible for managing communication and customer expectations through resolution.
Jun 2022 - Present
Senior Advanced Support Engineer
Focus is to deliver post-sales support and solutions to the customer base while serving as an advocate for customer needs, responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds.
May 2021 - Jun 2022
Technical Leader | Oracle To Claro
Lead a team of professionals that are responsible for 3rd-level support of FMW Oracle products including troubleshooting, configuring, monitoring, testing, and providing advice on diverse customer situations and escalated issues. I developed and monitored Key Performance Indicators for the team, and did strategic thinking of long-term objectives and.
Dec 2020 - May 2021
Middleware Architect | Oracle To Claro
Dec 2018 - Dec 2020
Middleware Administrator | Oracle To Claro
Dec 2017 - Dec 2018
Lead Analyst - Noc/Soc - Mincit
Jan 2017 - Dec 2017
It Infrastructure Administrator
Jan 2014 - Jan 2017
Specialized Technical Support
Dec 2012 - Dec 2013
Help Desk
Feb 2011 - Dec 2012
Team & coworkers
Colleagues at Smart Process Automation
Other employees you can reach at oracle.com. View company contacts for 184101 employees →
AG
Arturo González Villamizar
Colleague at Smart Process AutomationMálaga, Andalusia, Spain, Spain
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GJ
Goutham Janardhanan
Colleague at Smart Process AutomationChennai, Tamil Nadu, India, India
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AB
Angeline Balbarino
Colleague at Smart Process AutomationCaloocan City, National Capital Region, Philippines, Philippines
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SA
Syed Ali Askari
Colleague at Smart Process AutomationMississauga, Ontario, Canada, Canada
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ZM
Zach Medeck
Colleague at Smart Process AutomationBellevue, Washington, United States, United States
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RT
Ryo Tokuyama
Colleague at Smart Process AutomationTokyo, Tokyo, Japan, Japan
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BZ
Barbara Zaccone
Colleague at Smart Process AutomationRome, Latium, Italy, Italy
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NS
Navya Santhosh Nair
Colleague at Smart Process AutomationDubai, United Arab Emirates, United Arab Emirates
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SL
Shirley Lim
Colleague at Smart Process AutomationFederal Territory Of Kuala Lumpur, Malaysia, Malaysia
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AG
Andreea-Ionela Gavril
Colleague at Smart Process AutomationBucharest, Romania, Romania
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Arturo González Villamizar
Colleague at Smart Process AutomationMálaga, Andalusia, Spain, Spain
View →
GJ
Goutham Janardhanan
Colleague at Smart Process AutomationChennai, Tamil Nadu, India, India
View →
AB
Angeline Balbarino
Colleague at Smart Process AutomationCaloocan City, National Capital Region, Philippines, Philippines
View →
SA
Syed Ali Askari
Colleague at Smart Process AutomationMississauga, Ontario, Canada, Canada
View →
ZM
Zach Medeck
Colleague at Smart Process AutomationBellevue, Washington, United States, United States
View →
RT
Ryo Tokuyama
Colleague at Smart Process AutomationTokyo, Tokyo, Japan, Japan
View →
BZ
Barbara Zaccone
Colleague at Smart Process AutomationRome, Latium, Italy, Italy
View →
NS
Navya Santhosh Nair
Colleague at Smart Process AutomationDubai, United Arab Emirates, United Arab Emirates
View →
SL
Shirley Lim
Colleague at Smart Process AutomationFederal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
AG
Andreea-Ionela Gavril
Colleague at Smart Process AutomationBucharest, Romania, Romania
View →
4 education records
Diego Ramirez education
Máster En Dirección De Sistemas De Información Y Tecnología Empresarial
Ingeneria De Sistemas, Telematica
Tecnologo En Sistemas
Tecnologo En Administracion De Redes, Network And System Administration/Administrator
FAQ
Frequently asked questions about Diego Ramirez
Quick answers generated from the profile data available on this page.
What company does Diego Ramirez work for?
Diego Ramirez works for Smart Process Automation.
What is Diego Ramirez's role at Smart Process Automation?
Diego Ramirez is listed as Lider operación at Smart Process Automation.
Where is Diego Ramirez based?
Diego Ramirez is based in Bogotá, Capital District, Colombia while working with Smart Process Automation.
What companies has Diego Ramirez worked for?
Diego Ramirez has worked for Smart Process Automation, Oracle, Iteractiva Group, Openlink Inc, and Ministerio De Comercio, Industria Y Turismo Mincit.
Who are Diego Ramirez's colleagues at Smart Process Automation?
Diego Ramirez's colleagues at Smart Process Automation include Arturo González Villamizar, Goutham Janardhanan, Angeline Balbarino, Syed Ali Askari, and Zach Medeck.
How can I contact Diego Ramirez?
You can use AeroLeads to view verified contact signals for Diego Ramirez at Smart Process Automation, including work email, phone, and LinkedIn data when available.
What schools did Diego Ramirez attend?
Diego Ramirez holds Máster En Dirección De Sistemas De Información Y Tecnología Empresarial from Imf Business School.
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