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Diego Ramírez Email & Phone Number
Project Manager
at
Broadvoice
1 work email found
@ingenieros.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Project Manager
Location
Bogota, D.C., Colombia
Company size
Who is Diego Ramírez? Overview
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Quick answer
Diego Ramírez is listed as Project Manager at Broadvoice, a company with 267 employees, based in Bogota, D.C., Colombia. AeroLeads shows a work email signal at ingenieros.com and a matched LinkedIn profile for Diego Ramírez.
Diego Ramírez previously worked as Project Manager at Gocontact and Information Technology Architect at Millenium Bpo. Diego Ramírez holds Specialist On Teleinformatics, Networking, Traffic Analysis And Software For Telecommunications from Universidad Distrital Francisco José De Caldas.
Company email context
Email format at Broadvoice
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*@ingenieros.com
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Profile bio
About Diego Ramírez
I'm a Project Manager focused on design, implementation and delivery of IT services, holding 16+ years of experience, bringing my knowledge and a strong technical background in configuring, overseeing, and documenting IT solutions for complex platforms such as Contact Centers, BPOs and similar service-based companies.My key expertise includes:- Generative AI (prompt engineering)- Microsoft Excel (advanced level)- Omnichannel Cloud Platforms (design and integration): CRM, VoIP (Asterisk PBX), video calls, e-mails, SMS, webchat, social media, etc.- Networking (Distributed campus & enterprise wired/wireless infraestructures): LAN/WAN topologies, routing/switching (Cisco / Fortinet / HP and similar), VPNs, UTM firewalls (Fortinet)- Disaster Recovery & Business Continuity: High-availability, redundant architectures- GNU/Linux servers (CentOS, Ubuntu)- Helpdesk & IT Infraestructure services: Security Information Management SystemsAbout my education journey, i'm Electronic Engineer (Universidad Industrial de Santander, COL), with postgraduate studies in Teleinformatics (Universidad Francisco José de Caldas, COL); Leadership programs and courses.
Listed skills include Voz Por Protocolo Internet, Php, Networking, Telecommunications, and 17 others.
Current workplace
Diego Ramírez's current company
Company context helps verify the profile and gives searchers a useful next step.
Broadvoice
10 roles
Diego Ramírez work experience
A career timeline built from the work history available for this profile.
Project Manager
- Detailed gathering of customer requirements- Using of generative AI for troubleshooting and process optimization- Ensuring the correct understanding of customer expectations within the company's internal areas- Negotiation and definition of customers' scopes, times and dates- Functional configuration of the omnichannel platform: voice, email (tickets).
Information Technology Architect
Based on the experience obtained as IT Project Manager and prior functions performed in the BPO sector, this role focuses on new telco infrastructure designs and solutions, as well as optimisations of IT resources over existent platforms.
Apr 2022 - Jul 2022
It Project Manager
- Head of the Networking area, in charge of engineering staff (6-10 people).- Management of IT projects for 60+ BPO clients, applying SCRUM / ITIL / PMI frameworks and methodologies.- Acquisition and implementation of new connectivity technologies, understanding the needs and perspectives of the business, through collaborative work with the Help Desk.
Apr 2019 - Mar 2022
It Network Manager
- Head of the Networking area (data and connectivity), in charge of engineering staff (5 people).- Management of projects related to the corporate network infrastructure, for 50+ BPO clients (both in-house and aoutsourcing).- Advisory for acquisition of new connectivity technologies.- Technical and financial relationship with IT devices and services.
Oct 2016 - Apr 2019
It Network Specialist
- Leadership in voice and data specialized solutions for BPOs (up to 50 in-house and outsourcing clients), through the application of skills in LAN / WAN design, configuration, management and documentation of layer 2 / layer 3 VLAN Management, routing, switching, connectivity services (Proxy - DHCP - DNS Management, E-mail server, NAT-PAT), wireless.
Jan 2015 - Oct 2016
Telecommunications Engineer
Management of the telecom infrastructure, deployed for 25 Contact Center clients, specialized in:- Asterisk PBX: CTI, Dialplan, Queueing, Erlang, traffic models, transactional / dynamic IVRs, PHP & Postgres DB integration, SIP - IAX Trunking.- Design and deployment of telephonic reporting, focused on Contact Centers KPIs (ASA, TMO, ACD, etc).- Corporate.
Jun 2012 - Jan 2015
Senior Voip Engineer
Management of the VoIP platform, implemented for 25 Contact Center clients, specialized in Asterisk PBX (CTI, Dialplan, Queueing, Erlang, traffic models, transactional / dynamic IVRs, PHP & Postgres DB integration, SIP - IAX Trunking), as well as design and deployment of telephonic reporting focused on Contact Centers KPIs (ASA, TMO, ACD, etc).
Mar 2011 - Jun 2012
Junior Engineer (Telephony And Tecnical Support)
Level-1 technical support for 25+ Contact Center clients, through the management of Asterisk PBX (Call Center users, SIP - IAX extensions, Dialplan, Queueing) and the Corporate LAN (VLAN management, switching, Proxy - DHCP - DNS Management)
Oct 2008 - Mar 2011
Technical Support Engineer
Cenco Tecnología
Level-1 technical support for the online billing corporate LAN. Assembly of structured wiring on branch offices.
Mar 2008 - Oct 2008
Team & coworkers
Colleagues at Broadvoice
Other employees you can reach at broadvoice.com. View company contacts for 267 employees →
WJ
Wasubire Julius
Colleague at BroadvoiceLos Angeles Metropolitan Area, United States
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ML
Monica Lameiras
Colleague at BroadvoiceMadrid, Community Of Madrid, Spain, Spain
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SS
Stephanie Smith
Colleague at BroadvoiceBroken Arrow, Oklahoma, United States, United States
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ET
Erwin Tjoe
Colleague at BroadvoiceLos Angeles County, California, United States, United States
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TC
Tiago Costa
Colleague at BroadvoiceLisbon, Lisbon, Portugal, Portugal
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ÂS
Ângela Santos
Colleague at BroadvoiceOliveira Do Bairro, Aveiro, Portugal, Portugal
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NM
Nuno Maurício
Colleague at BroadvoiceSanta Maria Da Feira, Aveiro, Portugal, Portugal
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YC
Yvette Corradini Bratt
Colleague at BroadvoiceNewport Beach, California, United States, United States
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SS
Sofia Santos
Colleague at BroadvoicePortugal, Portugal
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AH
Antonio Hernández
Colleague at BroadvoiceQuito, Pichincha, Ecuador, Ecuador
View →
Wasubire Julius
Colleague at BroadvoiceLos Angeles Metropolitan Area, United States
View →
ML
Monica Lameiras
Colleague at BroadvoiceMadrid, Community Of Madrid, Spain, Spain
View →
SS
Stephanie Smith
Colleague at BroadvoiceBroken Arrow, Oklahoma, United States, United States
View →
ET
Erwin Tjoe
Colleague at BroadvoiceLos Angeles County, California, United States, United States
View →
TC
Tiago Costa
Colleague at BroadvoiceLisbon, Lisbon, Portugal, Portugal
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ÂS
Ângela Santos
Colleague at BroadvoiceOliveira Do Bairro, Aveiro, Portugal, Portugal
View →
NM
Nuno Maurício
Colleague at BroadvoiceSanta Maria Da Feira, Aveiro, Portugal, Portugal
View →
YC
Yvette Corradini Bratt
Colleague at BroadvoiceNewport Beach, California, United States, United States
View →
SS
Sofia Santos
Colleague at BroadvoicePortugal, Portugal
View →
AH
Antonio Hernández
Colleague at BroadvoiceQuito, Pichincha, Ecuador, Ecuador
View →
2 education records
Diego Ramírez education
Specialist On Teleinformatics, Networking, Traffic Analysis And Software For Telecommunications
Electronic Engineer, Computer Systems, Networking And Telecommunications
FAQ
Frequently asked questions about Diego Ramírez
Quick answers generated from the profile data available on this page.
What company does Diego Ramírez work for?
Diego Ramírez works for Broadvoice.
What is Diego Ramírez's role at Broadvoice?
Diego Ramírez is listed as Project Manager at Broadvoice.
What is Diego Ramírez's email address?
AeroLeads has found 1 work email signal at @ingenieros.com for Diego Ramírez at Broadvoice.
Where is Diego Ramírez based?
Diego Ramírez is based in Bogota, D.C., Colombia while working with Broadvoice.
What companies has Diego Ramírez worked for?
Diego Ramírez has worked for Broadvoice, Gocontact, Millenium Bpo, Millenium Phone Center, and Cenco Tecnología.
Who are Diego Ramírez's colleagues at Broadvoice?
Diego Ramírez's colleagues at Broadvoice include Wasubire Julius, Monica Lameiras, Stephanie Smith, Erwin Tjoe, and Tiago Costa.
How can I contact Diego Ramírez?
You can use AeroLeads to view verified contact signals for Diego Ramírez at Broadvoice, including work email, phone, and LinkedIn data when available.
What schools did Diego Ramírez attend?
Diego Ramírez holds Specialist On Teleinformatics, Networking, Traffic Analysis And Software For Telecommunications from Universidad Distrital Francisco José De Caldas.
What skills is Diego Ramírez known for?
Diego Ramírez is listed with skills including Voz Por Protocolo Internet, Php, Networking, Telecommunications, Telecomunicaciones, Linux, Contact Centers, and Cisco Asa.
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