Dikky Setiyanto Email & Phone Number

Bekasi, ID

Jakarta, Indonesia

• Conducted analysis and troubleshooting of level 1 infrastructure based on reports from the helpdesk or alert systems.
• Performed initial analysis and took level 1 actions against potentially fraudulent transaction activities.
• Carried out initial analysis and took level 1 actions in response to security alerts.
• Reported corrections to the Server, Network, and Database teams for disturbance resolution.
• Escalated infrastructure disturbances that could not be handled at level 1.
• Recorded incidents into the IT and Security incident ticketing systems.

Jakarta Timur, Jakarta, Indonesia

• Managed over 25 networking device and wrote some network configuration with more than 5 different operating systems.
• Assembled the server that will be used in the data center and completed server installs with over 90% completion rate.
• Performed maintenance on servers, routers, switches, etc. in the data center at least 1 time per month.
• Created more than 2 Domain Name Service (DNS) on Linux server.
• Undertook a troubleshoot on a network, with a problem resolution rate of up to 75%.
• Installed a Network Monitoring System (NMS) with more than 150 sensors.

Jakarta Timur, Jakarta, Indonesia

• Managed over 25 networking device and wrote some network configuration with more than 5 different operating systems.
• Assembled the server that will be used in the data center and completed server installs with over 90% completion rate.
• Performed maintenance on servers, routers, switches, etc. in the data center at least 1 time per month.
• Created more than 2 Domain Name Service (DNS) on Linux server.
• Monitored networking device with more than 1000 clients.
• Built a monthly client report based on Network Monitoring System (NMS).

West Jakarta, Jakarta, Indonesia

• Prepared a report for every incoming and outgoing goods.
• Supervised the items to be used during the installation process more than 1000 items.
• Mapped out installation sites with more than 300 mount points.
• Built an attendance report for more than 5 workers once a week and calculated wages using the attendance reports.

Bekasi Selatan, West Java, Indonesia

• Assigned as support staff.
• Monitored over 20 networking devices and Base Transceiver Station (BTS).
• Performed maintenance on devices at BTS and Point of Presence (POP) more than 4 sites per month.
• Wrote some configuration on networking devices over 2 different types of devices.
• Did radio installation at BTS more than 4 sites.