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Sofya, Sofia City, Bulgaristan

Sofya, Sofia City, Bulgaristan

Sofya, Bulgaristan

Responsibilities:Included overseeing diverse teams (Front-Line, Quality Analysts, Subject Matter Experts, Policy & Project Managers, Training) and performing various tasks:1. Mentorship & Career Development: Guided team members in content moderation, Quality Analysis, and Subject Matter Expert teams, offering career development opportunities and necessary support.2. Team Leadership: Led a dynamic, adaptable team, ensuring performance in a constantly changing environment.3. Performance Management: Set and achieved content analysts' goals, measured progress, and shared quality and productivity results.4. Coaching & Monitoring: Conducted weekly coaching, policy updates, and refresher sessions to track progress and meet KPIs.5. Compliance & Discipline: Supervised team members to ensure adherence to internal and external rules and policies.6. Effective Communication: Fostered cohesive communication within accounts and cross-functional teams.7. Workforce Management: Collaborated to monitor workflow in real-time and meet SLA targets.8. Performance Monitoring: Tracked metrics in real-time, informed high-level managers and Client's POCs of service issues.9. Capacity Management & Shrinkage Analysis: Analyzed reports to address staffing deficits efficiently.10. Planning & Strategy: Participated in strategy development, provided actionable insights for workflow improvements.11. Client Communication: Managed feedback exchange between Client's headquarters and operational teams.12. HR & Recruitment: Organized recruitment, conducted interviews, and assisted with HR and legal matters.13. Engagement Activities: Led the engagement committee, monitoring engagement initiatives.

Istanbul, Turkey

World Trade Center İstanbul

Responsibilities:1. Strategic Media Planning: I meticulously crafted media action plans aligned with the company's vision and mission, ensuring that our communication strategies were in harmony with our overarching goals.2. Digital Advertising Management: I managed advertising processes on a variety of Google platforms, including Adwords, Adsense, Analytics, Merchant Center, and My Business. Additionally, I handled advertising campaigns on Facebook products such as Facebook Ads, Market Place, Facebook Business, Facebook Store, and Instagram. This encompassed budget allocation, precise audience targeting, ad creation, and continuous optimization.3. Optimization Management: I oversaw the optimization of campaigns on Google and Facebook products to maximize their effectiveness and return on investment, ensuring that resources were used efficiently.4. Visual and Textual Content Generation: I played a central role in generating engaging visual and textual content, enhancing our online presence and resonating with our target audience.5. Promotion Event Management: I managed the planning and execution of promotional events, fostering engagement and brand recognition.

Cihangir, Beyoğlu, İstanbul

Responsibilities:During my tenure, I had the privilege of managing comprehensive advertising and public relations initiatives for Lawyer Mehmet Sarı's election campaign for the Istanbul Bar Association. My responsibilities included:1. Strategic Campaign Oversight: I had the distinct role of overseeing all advertising and public relations activities within the campaign. This encompassed crafting and executing strategic plans to bolster Mr. Sarı's candidacy, managing campaign messaging, and ensuring alignment with his vision.2. Digital Advertising Management: I managed and optimized advertising efforts on Google, Facebook, and Twitter platforms. This involved budget allocation, audience targeting, ad creation, and ongoing performance analysis to maximize campaign reach and impact.3. Printed Advertising Materials: I was responsible for the end-to-end management of printed advertising materials. This included conceptualizing, designing, and coordinating the production of campaign collateral.4. Promotions and Event Management: I organized and managed campaign promotions and events to engage voters and garner support. These activities played a pivotal role in building rapport with the electorate.5. Media Activities Coordination: I oversaw all media-related activities, including TV appearances, newspaper articles, and magazine features related to the campaign. My role included scheduling, coordinating interviews, and managing campaign messaging in the media.These responsibilities allowed me to develop expertise in campaign strategy, digital advertising, event management, and media coordination, ultimately contributing to the success of Lawyer Mehmet Sarı's election campaign for the Istanbul Bar Association.

Atatürk Havalimanı, İstanbul

Responsibilities:1. Sales Management: I effectively managed sales operations, ensuring alignment with the marketing plans of the world's largest cosmetic brands. This involved implementing strategies to drive revenue growth, monitoring sales performance, and optimizing processes to meet and exceed sales targets.2. Event Promotion: I played a pivotal role in promoting events in accordance with the marketing plans of major cosmetic brands. This encompassed developing and executing event-specific marketing campaigns, coordinating promotional efforts, and leveraging brand partnerships to enhance event visibility and attendance.

Nişantaşı, İstanbul, Turkey

Responsibilities:1. Event Management: I expertly coordinated and managed various events, ensuring their seamless execution from inception to completion. This involved meticulous planning, logistics coordination, and post-event evaluation to guarantee successful outcomes.2. Participation Marketing and Public Relations: I developed and executed strategic marketing and public relations action plans to promote event participation. These efforts included crafting engaging content, implementing targeted marketing campaigns, and fostering positive relationships with the public and stakeholders.3. Digital Advertising Management: I took charge of overseeing advertising campaigns on Google and Facebook platforms. This included budget allocation, audience targeting, ad creation, and continuous performance analysis, resulting in enhanced brand visibility and engagement.4. Visual and Textual Content Generation: My creative talents extended to generating captivating visual and textual content. Whether it was designing eye-catching graphics or crafting persuasive written material, I consistently maintained a strong online presence that resonated with our audience.

Nişantaşı, İstanbul, Turkey

Responsibilities:1. Event Support: I actively assisted the manager in planning and executing all PR and marketing events. My contributions ensured seamless event coordination, from logistics to participant engagement, resulting in the achievement of our event goals.2. Customer Communication Management: My role involved serving as a key point of contact for customers, facilitating effective communication between them and the manager. I ensured that their inquiries, concerns, and feedback were addressed promptly and professionally, fostering positive customer relationships.3. Advertisement and Operational Oversight: I was responsible for the organized management of advertising campaigns and operational processes. This encompassed tracking campaign performance, optimizing strategies, and generating insightful reports to inform decision-making and drive efficiency.

Nişantaşı, İstanbul, Turkey

Responsibilities:1. Strategically planning media and public relations initiatives.2. Proficiently orchestrating event management activities.3. Skillfully managing advertising campaigns on Google and Facebook platforms.4. Creatively generating both visual and textual content.

Executive Mba

Executive Mba

Bachelor'S Degree, Public Relations And Advertising