As a Operations Manager at Livasa Hospitals, a 230-bedded hospital in Mohali, I oversee the smooth functioning of all clinical and non-clinical departments during shift. I have been working in the industry for over 14 years, with more than 8 years in hospital/healthcare management roles. I am passionate about delivering quality patient care and enhancing operational efficiency. I have a Master's in Computer Application and Pursuing Master's degree in Hospital and Healthcare Administration/Management and completed a Six Sigma Green Belt certification. I have successfully implemented process improvement initiatives, solved complex problems, and coordinated inter-departmental activities. I have also mentored and trained staff, handled medical billing and MIS work, and liaised with remote clients in the US.