Dilbagh Singh Email & Phone Number

Hyderabad, Telangana, India

• Lead and manage a team of Sales Strategists across the US focusing on Inside Sales, Outside Sales, and Post Sales upselling.
• Develop and implement operational strategies to improve efficiency, productivity, and profitability.
• Oversee the execution of key operational processes, ensuring compliance with company standards for client and industry best practices.
• Analyze data and generate reports to track performance, identify trends, and make data-driven decisions.
• Collaborate with cross-functional teams to ensure alignment and achieve shared objectives.
• Stay abreast of industry trends and best practices to continuously improve operational effectiveness.

Rajpura, Punjab, India

• Chitkara University Online
• Led the successful launch and management of multiple online MBA programs, collaborating virtually with faculty and industry experts to ensure academic excellence, regulatory compliance, and high student satisfaction.
• Managed a geographically dispersed team of academic counselors using a variety of online communication and collaboration tools (e.g., Google Meet, MS teams) to provide mentorship, coaching, and drive performance.
• Developed engaging course content in collaboration with faculty and industry experts.
• Implemented robust quality assurance protocols and conducted regular audits to maintain program accreditation.

Pune Area, India

• Directed end-to-end business process operations and uptime for 10,000 White Label ATMs across India, collaborating effectively with remote business partners and vendors through virtual meetings, email, and phone.
• Remotely implemented preventive maintenance programs, utilizing online project management tools and communication platforms to coordinate with field teams, ensure adherence to SLAs, and reduce maintenance costs by 10%

Noida

• Remotely led PAN India call center and back-end operations, overseeing 2M+ calls/month and managing four geographically dispersed inbound centers, utilizing virtual communication tools and performance dashboards to.
• Successfully executed win-back campaigns through remote collaboration with various teams, utilizing email, voice conference calls, and online project management tools to track progress and achieve results

Mohali, India

• Managed prepaid call center operations remotely, overseeing 400+ agents across different locations and achieving significant reductions in cost per call (CPC) through effective virtual communication and performance.
• Spearheaded the smooth transition of call center operations to a remote model, resulting in improved customer experience and CSMM scores

Mohali District, India

• Remotely managed complaints through different Vendors/partners related to post-paid GSM, landline, and broadband services for corporate accounts, ensuring timely and effective resolution through virtual communication.
• Provided comprehensive customer lifecycle management for corporate accounts across multiple service lines, leveraging CRM platforms and remote communication tools to build strong relationships and deliver excellent.
• Successfully resolved complex billing discrepancies, implementing process improvements for enhanced efficiency and compliance.

Chandigarh, India

Gained valuable experience in customer service, network communication, and financial accounting operations through various roles at A.P. Securitas Pvt. Ltd., Magus Customer Dialog Pvt. Ltd., Syal Leasing Ltd., and Modi Telecommunications Ltd. While not explicitly remote, these positions developed strong communication, problem-solving, and technical skills.

Post Graduation Diploma In Business Adminstration, A

Specialization in Customer Relationship Management

Bachelor Of Commerce - Bcom, Commerce

Activities and Societies: Bachelor of CommerceBachelor of Commerce