• Overseeing and managing the Sales Team.• Accurately forecasting future sales and forming sales plans• Maximising company profit• Generating monthly, quarterly and annual reports• Proposing, presenting and discussing technical solutions with relevant decision‐makers• Creating weekly reports showing activity and forecast• Assisting customers to design IT roadmaps of development to support customers plansManagement Board duties:• Form part of a Management Board responsible for writing a yearly business plan for Sales department.• Delivering the external service vision of the Company• Contribution to setting the Strategic direction of the Organisation• Creating a yearly business plan outlining service offers, projected revenues, margin, costs, capability and resource requirements.• Delivering against yearly business plan reporting on progress on a monthly basis to the Board of Directors and Management.• Evaluating and identifying technology platforms to deliver the Company’s service offering• Setting timetables and budgets for the evaluation, development and deployment of new technologies• Ensuring service and product offerings are fit for purpose, robust and priced correctly• Developing internal capabilities and training to deliver service and product offeringsLeadership duties:• To oversee the day to day running of a hybrid Sales team• Mentor direct reports and wider business• Keeping teams up to date with service and product offerings• To ensure that all employees have relevant personal development plans• To provide regular feedback through appraisals and 1-2-1 review meetings• To run a highly engaged team

• Day to day running of the Account Management function to ensure targets set are met• Management of Account Managers and Sales Support• Focal point of escalation for all account management related matters• Conduct regular performance and 1-2-1 review meetings and address any performance issues. Use effective feedback methods and develop individual and team objectives in-line with departmental and organisational goals• A confident and strategic approach, involving pro-active selling to new and existing contacts, to managing accounts• Working closely with Customers, existing and new, to establish their needs and optimum solutions for their business• Proposing, presenting and discussing technical solutions with relevant decision‐makers.• Prospecting, building a pipeline, moving opportunities through the sales cycle to a close and hand over to service delivery• Creating reports showing activity and forecast• Involved in tender requirements and submission for any relevant services• Maintaining awareness and keeping abreast of constantly changing software and hardware systems.• Use of the ConnectWise will be central to the tracking of all opportunities.• Networking with existing customers in order to maintain links and promote additional products and upgrades.

- Manage, maintain and develop strong relationships with my customer base (60+ Customers) to prevent churn.- Organise and carry out customer account review meetings with all customers on at least a quarterly basis.- Identify, position and upsell Silverbug range of products and services by creating strategic roadmaps and RAG reports.- Recognise, evaluate, and capitalise on potential opportunities for additional business within account.- Identify, qualify, and quantify potential threats to accounts and recommend and implement action plan.- Take ownership of customers issues or needs to ensure that all aspects are resolved and/or seen through to completion.- Present and follow up on proposals, negotiate and close deals.- Provide front line support to the new business development team.- Produce monthly reports for Directors detailing activity against targets and sales pipeline.

Since 2002, Silverbug has been helping companies boost their productivity by shaping technology to fit their business perfectly. From complete IT management and support to just a single process, we make sure everything simply works – and if it doesn't, we speak your language and fix it quickly. What’s more, our safe, reliable service comes at a huge saving against that of an internal IT support system. We take pride in every service offered – Managed IT, Cabling and Infrastructure, Microsoft Lync Telephony, Hardware Procurement – anything you require to gain that edge over your competitors.Silverbug is a Microsoft Gold Partner, CORAID Gold Partner, VMware Enterprise Partner, HP Gold Partner, Cisco Premier Partner, Riverbed Gold Partner and Talari Networks Gold Partner.As a Business Development Executive my key objective is to find and nurture business opportunities by offering a range of high quality and unique business IT services and related products. Using an internal database to source leads, I nurture them in preparation for a face to face meeting. I bring on board new business alongside our Senior Sales Consultants and continue to develop these accounts once we have secured them.

My job was to proactively promote npower products and services at various venues or taking our message door to door. Build relationships quickly and comfortably, helping potential customers realise the power of their exceptional propositions and brand, and the advantages we can offer them. Engaging with the public to spark their interest, giving quotations and signing customers to contracts there and then. The sales process would have to be followed through from begging to end by myself. Providing first class customer service and keeping existing customers on board.

As a Telesales Consultant I was required to actively seek new business by engaging with customers, pitching Eurodebts range of Services and solutions for people who are struggling with debt, plus setting appointments for the Financial Advisers from a cold call. The objective is to find out where the customers debt lies and establish debt levels, and book a Financial Adviser to go and see them to carry out a full financial report, in order for us to establish if they qualify for a service Eurodebt offered. I was responsible for working in conjunction with the organisations internal databases and existing processes in order to ensure appointments are managed effectively.I was promoted to an Inbound Sales Adviser, where I was taking calls as well as making them, but qualifying the customer at a much higher level and then booking appointments. I would be responsible to send out all correspondence to my customer and ensured they received the best possible customer service levels with follow up calls. In this role I also had to communicate with the Financial Advisors themselves, to amend any meeting, cancellations, or no show appointments.

I managed a team of 9+. Ensured store operational requirements were met by scheduling and assigning employees; following up on work results. Training new and existing employees on my department as well as cross train on other departments.