Dilek Bal
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Dilek Bal Email & Phone Number

SmartMessage şirketinde Head of Customer Success at SmartMessage
Location: Türkiye, Turkey 7 work roles 2 schools
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Current company
Role
SmartMessage şirketinde Head of Customer Success
Location
Türkiye, Turkey
Company size

Who is Dilek Bal? Overview

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Quick answer

Dilek Bal is listed as SmartMessage şirketinde Head of Customer Success at SmartMessage, a with 85 employees, based in Türkiye, Turkey. AeroLeads shows a matched LinkedIn profile for Dilek Bal.

Dilek Bal previously worked as Head of Customer Success at Smartmessage and Senior Enterprise Customer Success Manager (Key Accounts) at Smartmessage. Dilek Bal holds Bilgisayar Mühendisi, Bilgisayar Mühendisliği, (3,12 / 4) from Trakya Üniversitesi.

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SmartMessage

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Profile bio

About Dilek Bal

Dilek Bal is a SmartMessage şirketinde Head of Customer Success at SmartMessage. She possess expertise in project planning, project management, software development, business planning, business analysis and 19 more skills.

Listed skills include Project Planning, Project Management, Software Development, Business Planning, and 20 others.

Current workplace

Dilek Bal's current company

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SmartMessage
Smartmessage
SmartMessage şirketinde Head of Customer Success
chicago, illinois, united states
Website
Employees
85
AeroLeads page
7 roles

Dilek Bal work experience

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Head Of Customer Success

Current

İstanbul, Türkiye

Aug 2024 - Present

Senior Enterprise Customer Success Manager (Key Accounts)

İstanbul, Türkiye

Apr 2021 - Aug 2024

Project Manager

- Creating and maintaining project plans, including project phases- Involving in business analyses and test processes to ensure the quality of Project- Managing project implementations- Managing transactions with customers and coordinating internal resources- Reporting project progress including deliverables, significant milestones, risks and mitigation strategies to the management team.- Working closely with the other teams to deliver projects on time according to project requirements.- Providing all necessary feedback during project lifecycle

Aug 2018 - Apr 2021

Senior Business Analyst

- Carrying out the analysis process of the project following the needs and requirements of the customers- Preparing the basic and technical analysis documents in full detail- Preparing and conducting test scenarios of the project- Organizing users’ training activities- Planning live project that test has been completed and ensure coordination with relevant teams- Preparing product user guides and keeping them updated

Oct 2017 - Aug 2018

Senior Business Analyst

İstanbul, Türkiye

• Determination of project requirements,• Support the analysis process of corporate clients and new projects,• Functional and technical analysis to customers demands, prepare detailed job analysis documents,• Give direction to analyze and identify the improvement processes of the project,• Make planning and organizing for production transitions of the projects,• Analyze the system and improve the system and contributing to the development process after the production transitions of the projects,• Executive coordination with customers and internal departments,• Execution of the testing processes of the projects, • Preparation of the test scripts,• To coordinate user admission tests,• Preparation all the test documents and publishing the test results.

Mar 2013 - Mar 2017
Team & coworkers

Colleagues at SmartMessage

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2 education records

Dilek Bal education

Bilgisayar Mühendisi, Bilgisayar Mühendisliği, (3,12 / 4)

Activities and Societies: Trakya Üniversitesi Bilişim Ve Teknoloji Topluluğu Üniversiteli Yeni Ufuklar Öğrenci Derneği – Trakya.

4,65 / 5, Fen Bilimleri / Sayısal

Bayrampaşa Anadolu Lisesi
FAQ

Frequently asked questions about Dilek Bal

Quick answers generated from the profile data available on this page.

What company does Dilek Bal work for?

Dilek Bal works for SmartMessage.

What is Dilek Bal's role at SmartMessage?

Dilek Bal is listed as SmartMessage şirketinde Head of Customer Success at SmartMessage.

Where is Dilek Bal based?

Dilek Bal is based in Türkiye, Turkey while working with SmartMessage.

What companies has Dilek Bal worked for?

Dilek Bal has worked for Smartmessage, Geomobis Mobile Information System, and Invenoa Software & Communication Inc..

Who are Dilek Bal's colleagues at SmartMessage?

Dilek Bal's colleagues at SmartMessage include Cemil Can Ürel, Muhterem Türk Tuncakan, Santi San, Canser Ufuk Isler, and Burak Durmaz.

How can I contact Dilek Bal?

You can use AeroLeads to view verified contact signals for Dilek Bal at SmartMessage, including work email, phone, and LinkedIn data when available.

What schools did Dilek Bal attend?

Dilek Bal holds Bilgisayar Mühendisi, Bilgisayar Mühendisliği, (3,12 / 4) from Trakya Üniversitesi.

What skills is Dilek Bal known for?

Dilek Bal is listed with skills including Project Planning, Project Management, Software Development, Business Planning, Business Analysis, Test Management, Test Cases, and Hibernate.

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