Kris Kelley Email & Phone Number

Prescott, Arizona Usa

Top-performing Operations Executive and Leader offering skills in retail store management, human resources, operations, customer service, and staff development / leadership. Highly driven, multi-disciplined and performance-focused leader known for excelling in demanding roles and achieving measurable results through diligent financial and operational management and transparent administering of resources.Served as long-term District Manager and General Manager, consulting with clients and patients for over 20 years in retail, gaming and during one-on-one interaction as a medical massage therapist. Proactive in taking the initiative to drive projects that increase organizational effectiveness, improve operational performance, and boost employee output. Known as a professional with exceptional team motivation and coaching skills.

Las Vegas, Nevada

Established wellness company from inception through profitable operations and managed every aspect of daily business, including customer contact / service, sales, marketing, logistics, and accounting. Analyzed sales and marketing data and utilized results to establish strategic short and long-term operational and business development plans and budgets. Developed and implemented operational best practices, standards, and procedures, aimed at achieving cost-cutting and process improvement results.Created from the ground up a very successful health and wellness business assisting approximately twenty clients per week. Closely collaborated and partnered with doctors and their patients.Consistently maintained exemplary customer service record while meeting all goals and expectations.

Henderson, Nevada

Held P&L accountability for daily performance metrics in every operational area. Oversaw team members servicing 30+ independent gaming locations. Supervised and assisted in cash collecting and maintenance of gaming devices at all locations. Provided key insightful strategic operational leadership to organizational business development and sales efforts. Trained, motivated and supervised team of associates. Responsible for $500K+ in weekly cash distributions between 30 locations. Served as IT specialist at corporate office and each gaming location.Proposed establishment of gaming company and delivered cost savings along with 30% profit net increase by assisting in installing and programming all slot machines at each location, generating $1M+ in savings over the last 20 years. Well-versed in all legal gaming matters, law, rules and regulations and served as primary contact between company and Nevada State Gaming Control board.Developed procedures for using sophisticated and expensive security system at each retail location.

Las Vegas, Nevada

In charge of training, employee development, employee relations, customer service, communication, inventory management, inspections, P & L and accounting. Managed and coordinated all customer service, staffing, training, merchandising, inventory control, housekeeping, and shrink reduction functions and activities. Prepared annual budgets, scheduled expenditures, analyzed variances, and initiated corrective actions.Successfully opened 6 retail stores in collaboration with the Company President and Owner. Recruited all store managers and collaborated with them to hire store employees. Designed and delivered training on inventory management and excellent customer service. Saved the Company thousands of dollars by eliminating the practice of keeping excess expensive inventory on hand.

Las Vegas Massage Therapy, Massage Therapy

Financed 100% of education.

B.S.B.A., Business Management

Activities and Societies: Spirituality, Ki-Aikido, different Business Management groups.