Managed LAP Portfolio and Cross Sell on LAP Book of Consumer Bank

Managed Andheri, BKC n Powai area. Main KRA- CASA Growth, Cross-Sell of All Asset Product, TFX, TPP, Audit, NPS & Service Quality

Key Responsibilities- Managed Portfolio and New Product Development of Current Account, - Managing Business Commercial Asset (SME) – Cross-Sell Business for Consumer Bank - Periodic market research and benchmarking of CA product Variant to ensure superior product offering.- Acquisition Strategies, Channel management and Process Design. Promoting sales through data mining, identification of wish list customers and Customer Relationship Management (CRM)- Identify the business… Show more Key Responsibilities- Managed Portfolio and New Product Development of Current Account, - Managing Business Commercial Asset (SME) – Cross-Sell Business for Consumer Bank - Periodic market research and benchmarking of CA product Variant to ensure superior product offering.- Acquisition Strategies, Channel management and Process Design. Promoting sales through data mining, identification of wish list customers and Customer Relationship Management (CRM)- Identify the business needs, strategic direction and initiatives to meet defined strategic goals - Develop and co-ordinate marketing and distribution strategy & promotional initiatives for the acquisition of new business deepening of existing relationships- Conduct periodical training on Business Banking proposition for Channel & develop training templates. - Consistent liaising with Operations, Compliance and Service Quality teams to resolve queries with reduced turnaround time- Mentoring and managing channel of Business Banking-RM/RO and AAM-CA to ensure the best service & engagement of Business Banking customers to facilitate Primary Banking relationship.- Regular Review of Productivity of BBRM/RO/AAM and portfolio of NTB to ensure active engagement.- Product Profitability and P&L of Current Account portfolio.- Customer Engagement and Value Management through Regional CVM team for better retention of Customer. Show less

- Managed Retail Banking Branch with the team size of 15 staff members- Responsible for CASA, TD, Trade n FX and TPP budget achievement- Responsible for the productivity of BRM, RO & Sale Team as per the expectation of the organization by planning activities for sales, identification of training needs and measurement of product penetration- Ensure operations and customer service activities by following the defined audit procedures.

- Managed Retail Banking Branch with the team size of 25 staff member;- Responsible for CASA, TD, Trade n FX, Retail Assets and TPP budget achievement.- Responsible for the productivity of RM, PB& Sale Team as per the expectation of Bank by planning activities for sales, identification of training needs and measurement of product penetrations.- Ensure strict operations and customer service by following the audit process defined by Bank.