Dilip Dhakad Email & Phone Number

Bengaluru, Ka, In

New York, United States

Experienced Training Operations Manager overseeing training delivery for diverse certifications including AWS, Microsoft, Google, Cisco, CompTIA, ISC2, ISACA, Autodesk, PMP etc. Blend of managerial, operational, and technical expertise ensuring flawless program delivery. Key contributions include meticulous program management, trainer coordination, customer onboarding, customer success, customer retention, quality assurance, resource allocation, client interaction, budget management, technology integration, performance analysis, compliance, team leadership, and continuous improvement.

Hyderabad, Telangana, India

As an Associate Program Manager for TechWise, a diversity, equity, and inclusion initiative by TalentSprint supported by Google in the US, I worked closely with underrepresented students, guiding and motivating them towards successful tech careers. Responsibilities included managing end-to-end operations, executing training programs, addressing student queries, resolving issues promptly, and ensuring customer satisfaction. Believing in results and outcomes, my focus lay on customer success, retention, and relationship management. Additional duties involved project management, scheduling, feedback analysis, vendor coordination, and conducting regular review meetings with stakeholders.

Bengaluru, Karnataka, India

Training Operations Specialist with a demonstrated history of working in the IT/Ed Tech Industry. Having 4+ years of experience into B2B and B2C training Knowledge of client handling Knowledge of vendor management Knowledge of training workflow and a good network of trainers Knowledge of traditional and modern training methods and techniques Knowledge about Learning Management Systems and virtual tool platforms Knowledge of sourcing the trainers via LinkedIn and Naukri.com Knowledge of Technology/Soft Skills/Sales modules training Identifying requirements and map trainers as per requirement Coordinate between clients and trainers Knowledge of account management Experience in handling the team working remotely. Knowledge of competitors and industry about the costing and pricing. Efficient, confident, and comfortable in interacting with trainers Good Network of Trainers and vendors.Role and Responsibilities: Responsible for managing the end-to-end operations of the assigned client Responsible for scheduling and executing the training successfully Take necessary actions on the feedback collected post every session. Responsible for managing the projects assigned. Responsible for sending the training meeting invite and LMS access details to learners Responsible for sending training report Responsible for preparing weekly and monthly training reports. Responsible for monthly business reviews with clients and the internal team Mapping trainers as per training requirements. Vendor management Responsible for monthly/Quarterly ops review with clients Responsible to manage the operations centrally. Responsible to manage the end-to-end operations of IT Business. Responsible to analyze the data and submit the operations-related reports of IT Business. Responsible to have monthly and quarterly business reviews with clients and the internal team. Responsible to manage the Vendors Manage & Monitor the team PAN India.

Bengaluru Area, India

 2.5 years of experience in Trainer acquisition for Cloud and Non-Cloud Technologies Organizing and Managing IT Technical Training all across the globe. Scheduling calls with SMEs for various IT training program Look for freelance trainers on social media platforms such as LinkedIn, Naukri.com, etc. Getting NDA and Agreement signed by SMEs Maintain a database and record of SMEs selected based on skillsets. Keep the pipeline of Trainers ready for future training programs. Share POs with SMEs, receive invoices from freelancers, cross-check (Invoice VS PO), and forward them to the accounts team for payment. Handle Corporate Training Take feedback after every session and take the necessary action on the same. Collaborate with BD & Tech Team to manage & deploy trainers and facilitators for scheduled trainings. Manage administrative tasks, such as scheduling, training requirements, training attendance,and communication.Believes in Results and Outcomes Customer Satisfaction Customer Success  Customer retention  Customer Relationship Management Customer ServiceRole and Responsibilities: Managing end-to-end operations Schedule and execute the training program successfully Take necessary actions on the feedback collected post every session. Manage the projects being assigned. Send the training meeting invites and LMS access details to learners Send daily training reports to management Prepare weekly and monthly training reports and share them with concerned stakeholders Lead the weekly review meetings Map trainers as per the training requirements. Vendor management Lead monthly/Quarterly ops review with clients

Integrated B.Tech - M.Tech, Mechanical Engineering, 9.03

Activities and Societies: Won lot of competitions in various disciplines such as sports, cultural and educational events etc. Love to do.

Senior Secondary Certificate, Science, 74.6 %

Activities and Societies: I was the Sports Captain of DPS Vijaipur for 2 Consecutive years Won a number of sports tournaments/competitions.