Ashish Bhatnagar Email & Phone Number

Delhi, India

Hyderabad, Telangana, India

Noida Area, India

Responsible for managing Operations Pre-Sales/ Inside Sales Division for NetCom Learning. Actively involved in all aspects or hiring, training, nesting, coaching, delivery & development of resources.NetCom Learning has serviced over 80% of Fortune 100 companies. We specialize in providing Managed Learning Services & won numerous awards including:● Recognized as Finalist for 2016 Microsoft Learning Partner of the Year.● Selected as one of Top 20 IT Training Companies by TrainingIndustry.com in 2015, 2014, 2013 & 2012● Recognized by Microsoft as its Worldwide Learning Solutions Partner of the Year Finalist in 2013● Named "Company of the Year"by the American Business Awards in 2012● Awarded Brandon Hall Silver Award for Excellence in the Learning Management in 2012● Awarded Silver Best-in-Biz Award in 2012● Named by Inc. 5000 Magazine as one of the fastest growing private companies in 2008, 2011, and 2012.

New Delhi Area, India

Fortunate to work on portfolios for Premium clients ranging from Collections to Sales to Call Quality.Besides Performance & Service Delivery as key area, managed CSAT for fortune 100 client; worked in capacity of Project leader on resource allocation/ alignment for profitability; on sales verification process; re-designed the process & organized efficiency training for existing staff. Streamlined operations for the process by setting up procedures and policies.

New Delhi Area, India

Fortunate to work on portfolios for Premium clients ranging from Collections to Sales to Call Quality.Besides Performance & Service Delivery as key area, managed CSAT for fortune 100 client; worked on resource allocation/ alignment for profitability on sales verification process; re-designed the process & organized efficiency training for existing staff. Streamlined operations for the process by setting up procedures and policies.

Won ‘AVP of the year’ award for two consecutive years. Established iQOR’s position as a third-party debt collection agency in India by developing international portfolio ‘Resurgent’ from 12 members to 160+ members process. Coached and trained, managed attrition, developed team skills & set right practices which ensured promotion of every team member. Improved client understanding and client retention while directly interacting with international clients and their senior management. Assessed client expectation and achieved the goals by formulating strategies, preparing and presenting regular reports for clients.Maximized productivity by effective resource planning and management resulting in iQOR being ranked top in July ’09 for West Asset account, amongst five agencies despite having a quarter of the workforce.

Launched three international pilot processes for Australian, British and American companies.Selected from 35 members for OJT as a follow up transitions team leader to NY, USA (March – April 2006).

General Managment Program, Leadership ||| Strategy ||| General Management

Pgdm, Operations Management And Supervision

Bachelor Of Commerce (B.Com.), Commerce

Education record