Dilip Kumar Email & Phone Number

Vancouver, British Columbia, Canada

• Led multiple projects, including a 12-month integration project migrating cloud services from AWS to Azure and a 9-month development project for a Retail product for an American company. Both projects aimed to enhance infrastructure, improve scalability, optimize costs, and improve the customer experience.• Developed and executed overall project strategies in alignment with business goals and client requirements.• Created detailed project roadmaps, outlining key milestones and deliverables for each project.• Defined user flows, wrote user stories, and established clear product visions to guide the development processes.• Managed cross-functional teams of 16 members, including developers, testers, UX/UI designers, and a Technology Owner.• Facilitated daily stand-ups, sprint planning, backlog grooming, retrospectives, and sprint demos using agile methodologies.• Actively participated in code reviews, providing guidance and feedback to ensure high-quality deliverables.• Implemented a capacity-based model for estimation and sprint planning, reducing sprint carryover by 60% and increasing sprint deliverables by 50%.• Oversaw the seamless migration of services from AWS to Azure, ensuring minimal disruption to ongoing operations.• Worked closely with cloud engineers to design and implement robust integration strategies.• Addressed and resolved challenges related to compatibility, data migration, and security during the transition.• Led the 9-month development of a retail platform for an American cannabis company.• Worked closely with UX/UI designers to create a user-friendly interface that met the specific needs of cannabis consumers.• Implemented features such as product search, online ordering, and loyalty program integration.• Ensured compliance with state and federal regulations regarding the sale and distribution of cannabis products.

Vancouver, British Columbia, Canada

• Crafted and implemented digital product strategies for multiple retail clients and small businesses, focusing on enhancing online presence and customer engagement. Strategies included optimizing e-commerce platforms, implementing digital marketing tactics, and integrating customer loyalty programs.• Conducted comprehensive market research to identify consumer trends, user needs, and competitive landscape within the retail and small business sectors. Utilized tools like Google Trends, Facebook Insights, and customer surveys to gather actionable insights.• Partnered closely with retail owners and small business entrepreneurs to gather and prioritize product requirements. Conducted workshops and interviews to ensure a deep understanding of customer pain points and business objectives, translating them into product features and enhancements.• Leveraged data analytics platforms such as Google Analytics and Shopify Analytics to analyze customer behavior and product performance. Implemented iterative improvements based on user feedback to optimize user experience and increase conversion rates.• Orchestrated successful product launches for retail clients and small businesses, including planning marketing strategies and user onboarding processes. Implemented SEO strategies, email marketing campaigns, and social media promotions to drive customer acquisition and retention.• Regularly communicated product updates, milestones, and key insights to internal stakeholders and external clients. Prepared detailed reports and presentations to demonstrate product performance and ROI, fostering transparency and trust.

India

• Built and managed six applications for clients in various domains.• Banking: Led the development of a secure online banking app using Java, Spring Boot, and PostgreSQL.• Integrated advanced security features such as two-factor authentication and encryption.• Ensured compliance with PCI DSS by conducting regular security audits and penetration testing.• Overcame challenges with third-party authentication API integration by implementing a custom encryption solution.• Payments: Oversaw integration of a secure payment processing system using Stripe API, Node.js, and MongoDB.• Developed robust backend systems to ensure seamless transactions and compliance with industry standards.• Addressed scalability and transaction speed issues by implementing caching mechanisms and optimizing database queries, improving transaction speed by 30%.• Supply Chain Management: Contributed to developing a supply chain management system using Python, Django, and MySQL.• Created user-friendly dashboards for real-time inventory and shipment tracking.• Solved synchronization issues between web and mobile apps by implementing a robust API layer and utilizing web sockets.• E-Commerce: Participated in coding and designing an e-commerce platform using React, Redux, and Firebase.• Implemented features like a shopping cart, product search, and payment gateway integration.• Enhanced performance and scalability during high-traffic periods using server-side rendering and lazy loading techniques, reducing bounce rates by 15%.• Retail: Facilitated the creation of a retail app by coding backend features with Ruby on Rails and testing using Selenium.• Improved user experience by ensuring smooth navigation and fast checkout processes.• Ensured compatibility across different operating systems and browsers by implementing responsive design principles and conducting cross-browser testing.• Managed a team of 12 members, including developers, testers, and UX/UI designers

India

• Collaborated directly with the Product Manager to enhance local food delivery apps and retail web applications. • Gathered requirements and feedback from users to improve functionality and user experience.• Collected and analyzed data from Google Analytics, leading to a 15% increase in user engagement• Monitored user behavior and engagement metrics.• Implemented a new loyalty program and analyzed its impact on user engagement.• Conducted consumer surveys revealing a preference for real-time order tracking.• Designed and distributed surveys to gather consumer insights.• Collaborated with the development team to integrate real-time order tracking on retail websites.• Identified and documented five key product defects from user feedback and beta testing.• Collected and reviewed user feedback.• Conducted beta testing to identify and document defects.• Worked with developers to address and reduce reported issues by 20%.• Analyzed user feedback and engagement data.• Proposed and implemented enhancements to the app’s notification system.• Communicated effectively with the development team to ensure alignment with business objectives for small business solutions.• Prepared and presented weekly project status updates and risk assessments to senior management.• Created detailed reports on project progress and highlighted key achievements, challenges, and risks.• Developed a targeted marketing campaign, boosting adoption of new features by 25% with the collaboration of the marketing team.• Trained the customer service department on the new real-time order tracking feature.• Conducted training sessions for customer service representatives. Ensured they could provide accurate and helpful support to users.

Master Of Business Administration - Mba, Business Administration And Management, General, A

Bachelor’S, Business Management