Dilip Kumar Email & Phone Number

Bayan Lepas, My

Penang, Malaysia

Lead and manage Operational Excellence for the UAE, ISC & ASEAN countries.Responsible for managing and driving overall Quality, Standardisation, Process Improvements, Efficiency, Productivity and Off Shoring for the Region. Play a key role and driver of global projects into the region and ensure the regional requirements are considered. Bring innovative thinking and ideas to internal and customer process or projects and implement atomization through CW1 where ever possible.Partners with the business country managers and operational leadership to ensure a commitment to the culture of operational excellence and continuous improvementResponsible for the strategic development, implementation and execution of Continuous Improvement (CI) toolsets and projectsAs part of the OE Global Leadership team, engage with relevant stakeholders to assist in the design, development and execution of TGF’s OE & CoE Strategy aligned with the overall GF divisional and Toll corporate business goalsDemonstrate leadership in communicating, coaching and training the business goals, program and processes for successful deployment and utilization of CI across the organisationProvide support in delivery of key improvement initiatives across the network through coaching, training, technical expertise and guiding members through completion of their CI projectsUtilising the expertise to solve problems, develop and execute cross functional and divisional programs and projects, and support regions and others to effect short term and long -term business goalsProvide leadership for the development and execution of a improvement culture through engaged change management and the implementation of world class logistics practicesSupport divisional strategy development and execution with the overall business StrategyTypical engagements include Operations Strategy Strategic Planning Operating Models Organisation Design & Governance Business/Function Transformation Capability Build-out

Penang, Malaysia

Chennai Area, India

Lead and manage Operational Excellence for the UAE, ISC & ASEAN countries.Responsible for managing and driving overall Quality, Standardisation, Process Improvements, Efficiency, Productivity and Off Shoring for the Region. Play a key role and driver of global projects into the region and ensure the regional requirements are considered. Bring innovative thinking and ideas to internal and customer process or projects and implement atomization through CW1 where ever possible.Partners with the business country managers and operational leadership to ensure a commitment to the culture of operational excellence and continuous improvementResponsible for the strategic development, implementation and execution of Continuous Improvement (CI) toolsets and projectsAs part of the OE Global Leadership team, engage with relevant stakeholders to assist in the design, development and execution of TGF’s OE & CoE Strategy aligned with the overall GF divisional and Toll corporate business goalsDemonstrate leadership in communicating, coaching and training the business goals, program and processes for successful deployment and utilization of CI across the organisationProvide support in delivery of key improvement initiatives across the network through coaching, training, technical expertise and guiding members through completion of their CI projectsUtilising the expertise to solve problems, develop and execute cross functional and divisional programs and projects, and support regions and others to effect short term and long -term business goalsProvide leadership for the development and execution of a improvement culture through engaged change management and the implementation of world class logistics practicesSupport divisional strategy development and execution with the overall business StrategyTypical engagements include Operations Strategy Strategic Planning Operating Models Organisation Design & Governance Business/Function Transformation Capability Build-out

Chennai Area, India

Responsible to drive a team of 7 members Ensure a high level of customer service is provided to all our internal and external customersTo ensure supply management processes and strategies are implemented to meet cost, schedule, quality and delivery goalsAdminister overall business to operate within the regulatory frameworks, by monitoring and supervising areas such as compliance of systems & procedures (SOP)Maintaining branch level KPIs in all functionalities To ensure branch targets are met in all aspectsSetting up the KPI & Objective for Team MembersMotivating the Team members to achieve the KPI & CM1Contributing towards achieving the branch CM1 & EBT.Using some of the LEAN tools to identify the gaps in our day to day operations

To achieve and maintain 100% Data QualityTraining to new staff.To conduct regular refresher trainings to the existing staffFrequent audit (at least once in three months) Co-ordination and analysis of local requirements / enhancementsAnalysis of E-booking reports; preparing and forwarding the Improvement protocol to the users and to the carriers.Analysis of monthly SF DQ reports and reporting to the respective managers.Checking whether all the facilities of the system is being used and manual work is being avoided.Monitoring the CCM performance Close co-operation with FS, ACON & IT and most importantly, the end users.KPI check for key / major customer on a daily/weekly/monthly basis

Quality Check for the Team MembersTraining the New Comers in teamDealing the Customer requirements based on project instructions.Do fund Transfer and Cancellation as per the Customer request.Handling of Sales, Payments & COR for Various Products.Maintain the Timeliness and Accuracy of the processing database to customerMonitoring the feedback from customer and perform according to that.Error Log & Query Log Maintenance

Selling business loans, documenting and collectionsIdentifying the customers under the target segment of SMESelling Asset products like Overdrafts, Term Loans, Home LoansDeveloping data bases for prospective clientsAchieved over 150% of the targetSolving customer issues and proactively gives solutions to customers and ensuring customer satisfactionResponsible for collections and recovery of the sameHandling Legal clearance through adequate documentationValuing through credit panel valuersHeading post disbursal documentsCoordinating with the credit for approval and disbursal

Chennai Area, India

Selling business loans and documenting.Selling Home Loans & loans against property.Conducting campaigns in corporate companies.Meeting self employed people for Loans against property.Co-coordinating with the bankers & the processing Department to ensure smooth processing of the loan